From stefan@otrs.org Mon Apr 22 18:41:29 2002 Received: from mail.otrs.org (mail.otrs.org [217.160.72.171]) by socrate.edenhofer.de (8.11.0/8.10.2/Bogen Mail Service 8.11.1-0.5) with ESMTP id g3MGfT523043 for ; Mon, 22 Apr 2002 18:41:29 +0200 X-Authentication-Warning: socrate.edenhofer.de: Host mail.otrs.org [217.160.72.171] claimed to be mail.otrs.org Received: (from stefan@localhost) by mail.otrs.org (8.11.6/8.11.6/SuSE Linux 0.5) id g3MGfRp18060; Mon, 22 Apr 2002 18:41:27 +0200 Date: Mon, 22 Apr 2002 18:41:27 +0200 From: Stefan Winter To: announce@otrs.org Message-ID: <20020422184127.A18033@otrs.org> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline User-Agent: Mutt/1.3.22.1i X-Operating-System: Linux 2.4.16-4GB i686 Subject: [announce] beta 3 released Sender: announce-admin@otrs.org Errors-To: announce-admin@otrs.org X-BeenThere: announce@otrs.org X-Mailman-Version: 2.0 Precedence: bulk List-Help: List-Post: List-Subscribe: , List-Id: Announcements about OpenTRS List-Unsubscribe: , List-Archive: Hi, a new release (beta 3) has been uploaded to our webserver http://www.otrs.org/ The following changes have been made: 0.5 BETA3 (2002-04-17) - added AgentOwner Module - added AgentForward Module - added auto session delete funktions if remote ip or session time is invalid. - added mail (show-)attachment funktion - added permission check funktions for AgentZoom, AgentPlain and AgentAttachments - added README.application-module 0.5 BETA2 (2002-04-11) - html (*.dtl) beautified - added session driver (sql|fs) 0.5 BETA1 (2002-03-11) - first official release To-Do-List: - add maddins typo fixes - misc You find the new RPMs and tar.gz files on http://www.otrs.org/ Please do not hesitate to give us feedback about the new release. Bugreports => http://bugs.otrs.org/ We appreciate your help with the development of OTRS. Have a nice day! Stefan Winter -- Stefan Winter I'm as sure of it as I'm sure my voice is annoying. (Dr. Marvin Monroe) "The Simpsons" From martin@otrs.org Tue May 28 00:49:01 2002 Received: (from martin@localhost) by socrate.edenhofer.de (8.11.0/8.10.2/Bogen Mail Service 8.11.1-0.5) id g4RMn1108108 for announce@otrs.org; Tue, 28 May 2002 00:49:01 +0200 Date: Tue, 28 May 2002 00:49:01 +0200 From: Martin Edenhofer To: announce@otrs.org Message-ID: <20020528004901.B6556@socrate.plusserver.de> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline X-Operating-System: SuSE Linux 2.2.16 i686 X-Uptime: 11:00pm up 143 days, 9:47, 3 users, load average: 0.04, 0.03, 0.00 X-Mailer: Muttis Mailer / Mutt 1.2.5i (2000-07-28) Subject: [announce] beta 5 released Sender: announce-admin@otrs.org Errors-To: announce-admin@otrs.org X-BeenThere: announce@otrs.org X-Mailman-Version: 2.0 Precedence: bulk List-Help: List-Post: List-Subscribe: , List-Id: Announcements about OpenTRS List-Unsubscribe: , List-Archive: Hi, a new release (beta 5) has been uploaded to our webserver http://www.otrs.org/ The following changes have been made: 0.5 BETA5 (2002-05-27) - added ticket escalation - if a ticket is to old, only this ticket will be shown till somebody is working on it * added new row (ticket_answered) to ticket table * updated Kernel/Output/HTML//AdminQueueForm.dtl - added auto ticket unlock for locked old not answered tickets * added new row (ticket_answered) to ticket table * modified Kernel::System::Ticket::Lock::SetLock() * added bin/UnlockTickets.pl with --timeout and --all options - added command line tool (bin/DeleteSessionIDs.pl) to delete expired or all session ids via command line or cron - options are --help, --expired and --all (martin) - fixed bug[7] (http://bugs.otrs.org/show_bug.cgi?id=7 - space in Installer.pm lets creating of database otrs in MySQL fail) by Stefan Schmidt. (martin) - added URL (screen) recovery after session timeout and possibility to send links without session id. Example: Shows you the ticket after OpenTRS login - http://host.example.com/otrs/index.pl?AgentZoom&TicketID=9 (martin) - added http://bugs.otrs.org/ link to the Error.dtl template, to get an easier bug reporting (martin) - added NoPermission.dtl screen (martin) - added phone tool - Kernel::Modules::AgentPhone.pm (martin) - added french translation (thanks to Martin Scherbaum) - added 'Send follow up notification' and 'Send new ticket notification' to agent feature (martin) * added new values to initial_insert.sql for agent notifications, table: ticket_history_type, value: SendAgentNotification * modified Kernel/Output/HTML//AgentPreferencesForm.dtl * required "new" options in Kernel::Config.pm! - fixed suse-rcotrs script (thanks to Martin Scherbaum) * added "INIT INFO" * just check httpd and mysqld - no restart * added stop-force|start-force option to restart httpd and mysqld - added help texts to the admin screens (martin) 0.5 BETA4 (2002-05-07) - changed login screen and added motd feature (Kernel/Output/HTML/Standard/Motd.dtl the motd file) (martin) - added Kernel::Modules::AdminCharsets.pm (martin) - added Kernel::Modules::AdminStatus.pm (martin) - added Kernel::Modules::AdminLanguages.pm (martin) - added mod_perl stuff to README.webserver and scripts/suse-httpd.include.conf (martin) - fixed bug[6] (http://bugs.otrs.org/show_bug.cgi?id=6 - user is a reserved word in SQL) reported by Charles Wimmer. Added some variables for table names and columns to Kernel/Config.pm. Important: For existing installations you have to change the Config.pm or to rename the "user" table to "system_user"! (martin) - added "kill all sessions" funktion to Kernel::Modules::AdminSession.pm (martin) - added old subject ("subject snip") and old email ("body snip") to auto reply (martin) - added stats support Kernel::Modules::SystemStats and bin/mkStats.pl (with GD) (martin) - fixed missing html quoting in Kernel::Output::HTML::Agent->AgentHistory (martin) - update of html in AgentTicketView.dtl and AgentZoom.dtl (stefan) - added MoveInToAllQueues [1|0] to Config.pm (allow to choose the move queues for ticket view and zoom [all|own]) (martin) You find the new RPMs and tar.gz files on http://www.otrs.org/ Please do not hesitate to give us feedback about the new release. Update note: A few database table attributes has changed, use: "host:~ # cat /opt/OpenTRS/scripts/DBUpdate.mysql.sql | mysql -f -u root -p otrs" to get old databases up to date. Bugreports => http://bugs.otrs.org/ We appreciate your help with the development of OpenTRS. Have fun! Martin Edenhofer -- Old programmers never die. They just branch to a new address. From martin@edenhofer.de Sun Jun 9 12:46:18 2002 Received: (from martin@localhost) by socrate.edenhofer.de (8.11.0/8.9.3) id g59AkI416791 for announce@otrs.org; Sun, 9 Jun 2002 12:46:18 +0200 Date: Sun, 9 Jun 2002 12:46:18 +0200 From: Martin Edenhofer To: announce@otrs.org Message-ID: <20020609124618.X11401@socrate.plusserver.de> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline X-Operating-System: SuSE Linux 2.2.16 i686 X-Uptime: 2:25pm up 148 days, 1:12, 2 users, load average: 0.00, 0.00, 0.00 X-Mailer: Muttis Mailer / Mutt 1.2.5i (2000-07-28) Subject: [announce] New OpenTRS developer list! Sender: announce-admin@otrs.org Errors-To: announce-admin@otrs.org X-BeenThere: announce@otrs.org X-Mailman-Version: 2.0 Precedence: bulk List-Help: List-Post: List-Subscribe: , List-Id: Announcements about OpenTRS List-Unsubscribe: , List-Archive: Hi all, the OpenTRS project is fast-growing, only 3 months after the first official release we need to split the main otrs@otrs.org mailing list to: otrs@otrs.org - for general discussion, basic troubleshooting and questions dev@otrs.org - for discussions about design and implementation issues (see: http://otrs.org/pages/index.pl?Site=Lists) Have a lot of fun! Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972 From martin@edenhofer.de Mon Jun 17 21:59:46 2002 Received: (from martin@localhost) by socrate.edenhofer.de (8.11.0/8.9.3) id g5HJxkb24849 for announce@otrs.org; Mon, 17 Jun 2002 21:59:46 +0200 Date: Mon, 17 Jun 2002 21:59:46 +0200 From: Martin Edenhofer To: announce@otrs.org Message-ID: <20020617215946.C12699@socrate.plusserver.de> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline X-Operating-System: SuSE Linux 2.2.16 i686 X-Uptime: 9:58pm up 1 day, 21:58, 3 users, load average: 0.08, 0.04, 0.00 X-Mailer: Muttis Mailer / Mutt 1.2.5i (2000-07-28) Subject: [announce] beta 6 released Sender: announce-admin@otrs.org Errors-To: announce-admin@otrs.org X-BeenThere: announce@otrs.org X-Mailman-Version: 2.0 Precedence: bulk List-Help: List-Post: List-Subscribe: , List-Id: Announcements about OpenTRS List-Unsubscribe: , List-Archive: Hi, a new release (beta 6) has been uploaded to our webserver http://www.otrs.org/ The following changes have been made: 0.5 BETA6 (2002-06-17) - added AgentBounce module - moved from Unix::Syslog to Sys::Syslog (Kernel::System::Log) because Sys::Syslog comes with Perl (not an additional CPAN module)! - added redhat-rcotrs script (thanks to Pablo Ruiz Garcia) - added OpenTRS cronjobs var/cron/[aaa_base|fetchmail|postmaster|session|unlock] * aaa_base -> cronjob settings like MAILTO="root@loaclhost" * fetchmail -> cronjob for fetchmail * postmaster -> cleanup for not processed email * session -> cleanup for old sessions * unlock -> ticket unlock - added OpenTRS cronjobs support (start/stop) to scripts/suse-rcotrs - moved all OpenTRS application required modules to two new files, * Kernel/Config/Modules.pm (all used OpenTRS modules) * Kernel/Config/ModulesCustom.pm (all add-on application modules, written by someone else, e. g. customer db or accounting system) to be release independently with Third Party modules for OpenTRS. - added $Env{"Product"} $Env{"Version"} (e. g. OpenTRS 0.5 Beta6) as dtl environment variable. Source is $OTRS_HOME/RELEASE. - added display support for HTML-only e-mails - added generic database and webserver to scripts/suse-rcotrs script - added PostgreSQL (7.2 or higher) support (use OpenTRS-schema.postgresql.sql) - fixed bug[12] fetchmail lock problem - http://bugs.otrs.org/show_bug.cgi?id=12 - fixed bug[11] typos - http://bugs.otrs.org/show_bug.cgi?id=11 - fixed bug[10] user_preferences table - http://bugs.otrs.org/show_bug.cgi?id=10 - fixed bug[9] LoopProtection!!! Can't open'/opt/OpenTRS/var/log/LoopProtection-xyz.log': No such file or directory! - http://bugs.otrs.org/show_bug.cgi?id=9 - fixed HTML table bug in AdminArea::Queue (just with Netscape) - fixed SQL table preferences bug (use script/DBUpdate.mysql.sql) You find the new RPMs and tar.gz files on http://www.otrs.org/ Please do not hesitate to give us feedback about the new release. Bugreports -==> http://bugs.otrs.org/ Online documentation -==> http://docu.otrs.org/ We appreciate your help with the development of OpenTRS. Have a lot of fun! Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl From stefan@otrs.org Sun Jul 14 20:54:42 2002 Received: from mail.otrs.org (mail.otrs.org [217.160.72.171]) by socrate.edenhofer.de (8.11.0/8.9.3) with ESMTP id g6EIsfE00903 for ; Sun, 14 Jul 2002 20:54:42 +0200 X-Authentication-Warning: socrate.edenhofer.de: Host mail.otrs.org [217.160.72.171] claimed to be mail.otrs.org Received: (from stefan@localhost) by mail.otrs.org (8.11.6/8.11.6/SuSE Linux 0.5) id g6EIsfx08717; Sun, 14 Jul 2002 20:54:41 +0200 Date: Sun, 14 Jul 2002 20:54:41 +0200 From: Stefan Winter To: announce@otrs.org Message-ID: <20020714205441.A8649@otrs.org> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline User-Agent: Mutt/1.3.22.1i X-Operating-System: Linux 2.4.16-4GB i686 Subject: [announce] new banners for http://otrs.org/ Sender: announce-admin@otrs.org Errors-To: announce-admin@otrs.org X-BeenThere: announce@otrs.org X-Mailman-Version: 2.0 Precedence: bulk List-Help: List-Post: List-Subscribe: , List-Id: Announcements about OpenTRS List-Unsubscribe: , List-Archive: Hi, Martin created some logos and banners for OTRS. Of course it is very important for the project to be as popular and visible as possible. There for please have a look at http://otrs.org/pages/index.pl?Site=Logo and consider to include one of them on your webpage. Every link to http://otrs.org/ on your webpage is appreciated. In case you're busy and don't have time so surf our boring webpage just include this piece of HTML in your webpage: ---cut--- Banner for the trouble ticket system http://otrs.org/ ---cut--- And of course feel free to send us new banners. Don't expect the evil Germans to create good advertising. ;-) We appreciate your help! so long Stefan Winter -- Stefan Winter Lock phasers on target...Mr. Bailey, lock phasers. (Kirk) "Star Trek" From stefan@otrs.org Fri Jul 26 12:45:19 2002 Received: from mail.otrs.org (mail.otrs.org [217.160.72.171]) by socrate.edenhofer.de (8.11.0/8.9.3) with ESMTP id g6QAjJR12864 for ; Fri, 26 Jul 2002 12:45:19 +0200 X-Authentication-Warning: socrate.edenhofer.de: Host mail.otrs.org [217.160.72.171] claimed to be mail.otrs.org Received: (from stefan@localhost) by mail.otrs.org (8.11.6/8.11.6/SuSE Linux 0.5) id g6QAjIG01730; Fri, 26 Jul 2002 12:45:18 +0200 Date: Fri, 26 Jul 2002 12:45:18 +0200 From: Stefan Winter To: announce@otrs.org Message-ID: <20020726124518.D920@otrs.org> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline User-Agent: Mutt/1.3.22.1i X-Operating-System: Linux 2.4.16-4GB i686 Subject: [announce] OTRS at the LinuxWorld Expo Frankfurt 30.10.02 Sender: announce-admin@otrs.org Errors-To: announce-admin@otrs.org X-BeenThere: announce@otrs.org X-Mailman-Version: 2.0 Precedence: bulk List-Help: List-Post: List-Subscribe: , List-Id: Announcements about OpenTRS List-Unsubscribe: , List-Archive: Hi, I will present the OTRS at the LinuxWorld Conference & Expo 2002 in Frankfurt. It'll be the 30th October at 15:00. I am not to happy about the track ("Linux for Executives") but I am very happy to get the chance to talk about the OTRS at this Conference. So anybody who has time and who wants to meet us (I hope Martin will arrange to be there too) feel more than welcome to do so. We will try to release a final 1.0 version sometime in October. Info about the Conference at http://www.linuxworldexpo.de/ Anyway, it is a good feeling to see how the OTRS is growing and how many people are allready using it. :-) Keep on telling your friends and colleages how you like it. so long Stefan Winter -- Stefan Winter No! No no no no no no! Well, yes. (Homer) "The Simpsons" From martin@edenhofer.de Wed Aug 7 00:41:11 2002 Received: (from martin@localhost) by socrate.edenhofer.de (8.11.0/8.9.3) id g76MfBp20445 for announce@otrs.org; Wed, 7 Aug 2002 00:41:11 +0200 Date: Wed, 7 Aug 2002 00:41:11 +0200 To: announce@otrs.org Message-ID: <20020807004111.M31088@socrate.plusserver.de> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline X-Operating-System: SuSE Linux 2.2.16 i686 X-Uptime: 12:17pm up 49 days, 12:18, 3 users, load average: 0.02, 0.02, 0.00 X-Mailer: Muttis Mailer / Mutt 1.2.5i (2000-07-28) From: announce-admin@otrs.org Reply-To: announce@otrs.org Subject: [announce] beta 7 released Sender: announce-admin@otrs.org Errors-To: announce-admin@otrs.org X-BeenThere: announce@otrs.org X-Mailman-Version: 2.0 Precedence: bulk List-Help: List-Post: List-Subscribe: , List-Id: Announcements about OpenTRS List-Unsubscribe: , List-Archive: Hi, a new release (beta 7) has been uploaded to our webserver. * tarball 2.0 MB (http://otrs.org/download/otrs-0.5-BETA7.tar.gz) - MD5 (otrs-0.5-BETA7.tar.gz) 1848c61856a20e5c581f1a7c3597f6be * RPM for SuSE Linux 8.0 (http://otrs.org/download/otrs-0.5-BETA7.i386.rpm) - MD5 (otrs-0.5-BETA7.i386.rpm) 62a145dcef87d06aa7d91c46631d5902 * RPM for SuSE Linux 7.3 (http://otrs.org/download/otrs-7.3-0.5-BETA7.i386.rpm) - MD5 (otrs-7.3-0.5-BETA7.i386.rpm) 1561993893aebff003bd84ba335b3992 The following changes have been made: - improved screen session management (next screen, last screen) added back buttons - improved ticket and article lib funktions (Kernel::System::Ticket::* and Kernel::System::Article) - improved fulltext search - added time accounting for tickets (added new database table - time_accounting! use scripts/DBUpdate.(mysql|postgresql).sql for database updates!) - added notify feature for ticket lock timeout by system - added user preferences item email (so login and email can be different) - added "Std. Response on creating a queue" feature (http://lists.otrs.org/pipermail/otrs/2002-July/000114.html) - added module support for auth. (Kernel/Config.pm --> $Self->{AuthModule}) * "Kernel::System::Auth::DB" against OpenTRS DB (default) * "Kernel::System::Auth::LDAP" against a LDAP directory - added "ChangeOwnerToEveryone" feature fot AgentOwner (useful for ASP) Kernel/Config.pm -> $Self->{ChangeOwnerToEveryone} = [0|1] - added AgentCustomer module (set a customer id to a ticket and get a customer history) - added a GenericAgent.pl! This program can do some generic actions on tickets (like SetLock, MoveTicket, AddNote, SetOwner and SetState). It was developed to close (automatically via cron job) ticket in a specific queue, e. g. all tickets in the queue 'spam'. (Thanks to Gay Gilmore for the idea) - added a simple webform (scripts/webform.pl) to generate emails with X-OTRS-Header to dispatch it with procmail (used for feedback forms) - added content_type col. to article table to handle differen charsets correctly (use script/DBUpdate.(mysql|postgresql).sql to upgrate existing databases). - added generic session storage management (Kernel/Config.pm --> $Self->{SessionModule}) * "Kernel::System::AuthSession::DB" (default) --> db storage * "Kernel::System::AuthSession::FS" --> filesystem storage * "Kernel::System::AuthSession::IPC" --> ram storage - added http cookie support for session management - it's more comfortable to send links -==> if you have a valid session, you don't have to login again - If the client browser disabled html cookies, otrs will work as usual, append SessionID to links! (Kernel/Config.pm --> $Self->{SessionUseCookie}) - added generic ticket number generator (Kernel/Config.pm --> $Self->{TicketNumberGenerator}) * "Kernel::System::Ticket::Number::AutoIncrement" (default) --> auto increment ticket numbers "SystemID.Counter" like 1010138 and 1010139. * "Kernel::System::Ticket::Number::Date" --> ticket numbers with date "Year.Month.Day.SystemID.Counter" like 200206231010138 and 200206231010139. * "Kernel::System::Ticket::Number::DateChecksum" --> ticket numbers with date and check sum and the counter will be rotated daily like 2002070110101520 and 2002070110101535. * "Kernel::System::Ticket::Number::Random" --> random ticket numbers "SystemID.Random" like 100057866352 and 103745394596. - added UPGRADING file - updated redhat init script (Thanks to Pablo Ruiz Garcia) - fixed bug [21] " in email adresses are missing - http://bugs.otrs.org/show_bug.cgi?id=21 (Thanks to Christoph Kaulich) - fixed bug [19] Responses sort randomly - http://bugs.otrs.org/show_bug.cgi?id=19 - fixed SetPermissions.sh (permission for var/log/TicketCounter.log) (Thanks to Pablo Ruiz Garcia) - fixed bug [16] Attachment download - http://bugs.otrs.org/show_bug.cgi?id=16 (Thanks to Christoph Kaulich) - fixed bug [15] typo in suse-rcotrs (redhat-rcotrs is not affected) - http://bugs.otrs.org/show_bug.cgi?id=15 Note: For upgrading use 'host:~ # cat /opt/OpenTRS/scripts/DBUpdate.mysql.sql | mysql -f -u root -p otrs' to get old databases up to date. Please do not hesitate to give us feedback about the new release. Bugreports -==> http://bugs.otrs.org/ We appreciate your help with the development of OpenTRS. Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson From stefan@otrs.org Mon Sep 9 11:51:29 2002 Return-Path: Delivered-To: announce@nohl.edenhofer.de Received: from mail.otrs.org (mail.otrs.org [217.160.72.171]) by nohl.edenhofer.de (Postfix on SuSE Linux 8.0 (i386)) with ESMTP id 8EE268890 for ; Mon, 9 Sep 2002 11:51:28 +0200 (CEST) Received: (from stefan@localhost) by mail.otrs.org (8.11.6/8.11.6/SuSE Linux 0.5) id g899pNK05642; Mon, 9 Sep 2002 11:51:23 +0200 Date: Mon, 9 Sep 2002 11:51:23 +0200 From: Stefan Winter To: announce@otrs.org Message-ID: <20020909115123.A5513@otrs.org> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline User-Agent: Mutt/1.3.22.1i X-Operating-System: Linux 2.4.16-4GB i686 Subject: [announce] new mirror, conferences, success stories, ... Sender: announce-admin@otrs.org Errors-To: announce-admin@otrs.org X-BeenThere: announce@otrs.org X-Mailman-Version: 2.0.12 Precedence: bulk List-Unsubscribe: , List-Id: Announcements about OpenTRS List-Post: List-Help: List-Subscribe: , List-Archive: Hi, there some new things so announce. Mirrors ======= We have two new mirrors. One in Hamburg (thank you Nils) and one at gwdg.de (thank you Eberhard). We kindly ask you to use the following links for future downloads: ftp://ftp.gwdg.de/pub/misc/otrs/ http://ftp.gwdg.de/pub/misc/otrs/ rsync://ftp.gwdg.de/pub/misc/otrs/ gwdg.de will be synced first so you will not get a newer release anywhere else. This takes some stress from our normal internet connection. In case anybody can offer us a ftp mirroring in the US with a good connection, please send me an e-mail. We are still searching for a high bandwidth server we can use for our demo system (again, write me an e-mail if you can help us). Conferences =========== I will give talks with OTRS topics at the following conferences 30.10.2002 Linux Word Conference Frankfurt/Germany (general overview of the OTRS) 31.10.2002 Comtec Dresden/Germany (general overview of the OTRS) 06.11.2002 PHP 2002 conference Frankfurt/Germany (using PHP frontends to pre-filter customer requests) Honestly the Linux Word Conference talk will be the most interesting one. Documentation ============= This construction site has improved a lot. The installation part is totaly rewriten. We are heading for further improvements (Diane from UCLA offered some help) and still search for people who simply send us fixes for the documentation. And of course we search people who write new chapters. Development =========== Martin still searches more volunteers who help to code the biest. Where are you talented coders? No need to hide! ;-) Success Stories =============== Do you use the OTRS and are you happy? Please send me an e-mail with a short success story. Up to 1000 characters with the name of your company and your name. We would like to post them on our website to encourage people to use the OTRS. We appreciate your help! Take care! Stefan -- Stefan Winter To coin a phrase...'fascinating'. (McCoy) "Star Trek" From stefan@otrs.org Fri Oct 25 15:31:58 2002 Return-Path: Delivered-To: announce@nohl.edenhofer.de Received: from mail.otrs.org (mail.otrs.org [217.160.72.171]) by nohl.edenhofer.de (Postfix on SuSE Linux 8.0 (i386)) with ESMTP id 4360D88B3 for ; Fri, 25 Oct 2002 15:31:58 +0200 (CEST) Received: (from stefan@localhost) by mail.otrs.org (8.11.6/8.11.6/SuSE Linux 0.5) id g9PDVvi13729; Fri, 25 Oct 2002 15:31:57 +0200 Date: Fri, 25 Oct 2002 15:31:57 +0200 From: Stefan Winter To: announce@otrs.org Message-ID: <20021025153157.A13694@otrs.org> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline User-Agent: Mutt/1.3.22.1i X-Operating-System: Linux 2.4.16-4GB i686 Subject: [announce] otrs 0.5 BETA8 released Sender: announce-admin@otrs.org Errors-To: announce-admin@otrs.org X-BeenThere: announce@otrs.org X-Mailman-Version: 2.0.12 Precedence: bulk List-Unsubscribe: , List-Id: Announcements about OTRS List-Post: List-Help: List-Subscribe: , List-Archive: otrs 0.5 BETA8 released ----------------------- The OTRS developer team is proud to announce the 8th beta release of version 0.5. The team has determined that this release is of beta quality. This release has been tested thoroughly and has been running on our test enviroment without problems. BETA8 offers numerous enhancements, improvements and performance boosts over the BETA7 code. This version of OTRS is known to work on many versions of Linux, Unix, Solaris, Mac OS 10.x and AIX. We are still searching for brave Windows gurus who give it a try and send us their feedback. You find the new versions on our major mirror: ftp://ftp.gwdg.de/pub/misc/otrs/ http://ftp.gwdg.de/pub/misc/otrs/ MD5 message digest (128-bit) checksums 8952b9240d371f32eb4eabaf48a142a1 ./RPMS/suse/otrs-0.5-BETA8.i386.rpm b7f671b18e5f50f6b7ae4a6f28d78ca2 ./RPMS/suse/otrs-7.3-0.5-BETA8.i386.rpm 3f7eebe1a3e0564aefe2127a99effc96 ./RPMS/redhat/otrs-0.5-BETA8.i386.rpm e234353669a7df7d29e7c0e6660a88d1 ./SRPMS/suse/otrs-7.3-0.5-BETA8.src.rpm ca366582163884435aa19b3d1d8768e3 ./SRPMS/suse/otrs-0.5-BETA8.src.rpm d8536f27e4deeeb9a57f08af8fd53a5f ./SRPMS/redhat/otrs-0.5-BETA8.src.rpm 9fa699a218fcb8d11fbdfb48fc68141e ./otrs-0.5-BETA8.tar.bz2 895da78b61f09f9c7dd10415e3d34a7f ./otrs-0.5-BETA8.tar.gz There are new codepieces of the OTRS source available every day from http://otrs.org/pages/index.pl?Site=Download (for the bleeding edge you have to use the CVS) - please download and test if you feel brave. We don't guarantee anything except that it will take up disk space, but if you have the time and skills, please give it a spin on your platforms. A summary of the changes is given at http://otrs.org/cgi-bin/cvsweb.cgi/~checkout~/otrs/CHANGES?rev=1.29&content-type=text/plain Major-Changes: * new customer web frontend (bin/cgi-bin/customer.pl) * improved web installer for any system * lost password feature * new AgentStatusView module (overview of all open tickets) - (Thanks to Phil Davis)! * rpm for Red Hat Linux * splited Kernel/Config.pm info Kernel/Config.pm, Kernel/Config/Postmaster.pm Kernel/Config/Phone.pm and Kernel/Config/Notification.pm and renamed some config variables to get a better overview. Note: For upgrading use cat /opt/OpenTRS/scripts/DBUpdate.mysql.sql | mysql -f -u root -p otrs' to get old databases up to date. New Kernel/Config.pm is needed. In future (> 0.5 Beta8) the Kernel/Config.pm will be upward compatible! After update use /opt/OpenTRS/bin/SetPermission.sh so set the correct file permissions. The OTRS is becoming the most popular trouble ticket system in the open source community. Thank you! :-) For more information please visit http://otrs.org/ PS: There will be a OTRS talk at the http://www.linuxworldexpo.de/ (30th October at 15:00). We would be more than happy to meet you there. Have a nice weekend! :-) Stefan -- Stefan Winter Two wrongs make a right, Lisa. (Homer) "The Simpsons" From martin@edenhofer.de Mon Nov 25 23:24:53 2002 Return-Path: Delivered-To: announce@nohl.edenhofer.de Received: by nohl.edenhofer.de (Postfix on SuSE Linux 8.0 (i386), from userid 500) id DA12E88B3; Mon, 25 Nov 2002 23:24:52 +0100 (CET) Date: Mon, 25 Nov 2002 23:24:52 +0100 From: Martin Edenhofer To: announce@otrs.org Message-ID: <20021125222452.GI18563@nohl.bogen.net> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline X-Operating-System: SuSE Linux 2.4.18-4GB i586 X-Uptime: 11:08pm up 29 days, 1:42, 5 users, load average: 0.12, 0.08, 0.07 X-Mailer: Muttis Mailer / Mutt 1.3.27i (2002-01-22) Subject: [announce] New OTRS i18n list! Sender: announce-admin@otrs.org Errors-To: announce-admin@otrs.org X-BeenThere: announce@otrs.org X-Mailman-Version: 2.0.12 Precedence: bulk List-Unsubscribe: , List-Id: Announcements about OTRS List-Post: List-Help: List-Subscribe: , List-Archive: The OTRS Team announces the new i18n list! We created a new mailing list for internationalization and localization questions. If you are or want to become a translator of the OTRS project or have any problems with one of our applications in an international environment, this is the right place. The i18n mailing list: "i18n at otrs.org" (more: http://otrs.org/pages/index.pl?Site=Lists) Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson From stefan@otrs.org Fri Jan 3 12:45:27 2003 Return-Path: Delivered-To: announce@nohl.edenhofer.de Received: from mail.otrs.org (mail.otrs.org [217.160.72.171]) by nohl.edenhofer.de (Postfix on SuSE Linux 8.0 (i386)) with ESMTP id D08EA8FB3 for ; Fri, 3 Jan 2003 12:45:26 +0100 (CET) Received: by mail.otrs.org (Postfix, from userid 1000) id E18DA171DD2; Fri, 3 Jan 2003 13:43:56 +0100 (CET) Date: Fri, 3 Jan 2003 13:43:56 +0100 From: Stefan Winter To: announce@otrs.org Message-ID: <20030103124356.GA24370@otrs.org> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline User-Agent: Mutt/1.4i X-Operating-System: Linux 2.4.20-686 i686 Subject: [announce] Version 1.0 ahead Sender: announce-admin@otrs.org Errors-To: announce-admin@otrs.org X-BeenThere: announce@otrs.org X-Mailman-Version: 2.0.12 Precedence: bulk Reply-To: announce@otrs.org List-Unsubscribe: , List-Id: Announcements about OTRS List-Post: List-Help: List-Subscribe: , List-Archive: Hi, first I'd like to wish you all a happy new year! For OTRS the year 2002 was quite successfull and we'd like to push this in this year even further. Until now OTRS has been beta for a long time. We did this by purpose, but are never the less happy that there are allready so many working installations of the OTRS around the world. There fore I am proud to announce version 1.0 which will be released at 14th February 2003 (Valentinesday). That also means that we hereby announce a featurefreeze till then. Martin will create a branch and will give you detailed information about this on the developer mailinglist. A detailed announcement will be published at the 14th February. This e-mail is just to inform all of you that we have a featurefreeze. take care Stefan Winter -- Stefan Winter Galloping around the cosmos is a game for the young. (Kirk) "Star Trek II (The Wrath of Kahn)" From stefan@otrs.org Fri Feb 14 10:19:04 2003 Return-Path: Delivered-To: announce@nohl.edenhofer.de Received: from mail.otrs.org (mail.otrs.org [217.160.72.171]) by nohl.edenhofer.de (Postfix on SuSE Linux 8.0 (i386)) with ESMTP id A16EC8EDF for ; Fri, 14 Feb 2003 10:19:03 +0100 (CET) Received: by mail.otrs.org (Postfix, from userid 1000) id CEE07171E01; Fri, 14 Feb 2003 10:18:58 +0100 (CET) Date: Fri, 14 Feb 2003 10:18:58 +0100 From: Stefan Winter To: announce@otrs.org Message-ID: <20030214091858.GA29774@otrs.org> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline X-Operating-System: Linux 2.4.20-686 i686 User-Agent: Mutt/1.5.3i Subject: [announce] Release of OTRS 1.0 (codename Sunset Beach) Sender: announce-admin@otrs.org Errors-To: announce-admin@otrs.org X-BeenThere: announce@otrs.org X-Mailman-Version: 2.0.12 Precedence: bulk Reply-To: announce@otrs.org List-Unsubscribe: , List-Id: Announcements about OTRS List-Post: List-Help: List-Subscribe: , List-Archive: Hi, today is Valentines Day and here is our gift for all of you! :-) After more than one year of heavy testing, developing and debugging we are proud to release the open source trouble ticket system OTRS v1.0 (codename "Sunset Beach"). The OTRS was created by a group of people who have been developing these types of systems for many years and who wanted to invent the next generation of trouble ticket systems. And we did succeed indeed! It is a state of the art trouble ticket request system which outperformces most if not all commercial and free available trouble ticket systems. It also comes with revolutionary new ideas to handle big volumes of support requests with standard answers and a nifty queuing system. Open interfaces and modules for billing systems, customer databases and LDAP make it easy to integrate this system to your existing enviroment. A set of software robots handle work which normaly has to be done by humans. Interfaces to integrate spam detecting tools, incoming faxes and voice messages are available too. The list of supported languages grows every month and includes German, English, Spanish, French, Portugese, Bulgarien and Finnish. The OTRS is tested on a variaty of different operation systems like many flavours of Linux, BSD, Solaris, AIX, Mac OS 10.x and even MS Windows. Real-world installations run on a bunch of different hardware like normal i386 PCs but also IBM zSeries. You just have to have a system with Perl, a database (e.g. MySQL or Postgres) and a webserver (e.g. Apache). And of course like any good software the OTRS is GPL! Sunset Beach is a bullet proofed release. It has been already used and heavily tested by major companies world wide which use up to 2,500 concurrend agents on a single installation. The biggest real-world installation handles some 20,000 tickets a day! But let's see what these people say about the OTRS: International University Bremen At the International University Bremen we are currently using the OTRS for our User Helpdesk, the user interaction with the Facility Management, and our webmaster services. All units are impressed by the performance of the OTRS and the ability of distributing the workload among our staff members. One of -- if not the best -- thing is the direct interaction with the authors of that powerful and useful tool, as well as their quick responses to bug reports and additional feature requests. The OTRS fits our needs extremely well, and since OTRS is OpenSource, it is an excellent choice for the future development of the services of our University and for other similar institutions. -- Stefan Schmidt, Server Manager, International University Bremen -- Dr. Diann Rusch-Feja, Director, Information Resource Center, SuSE Linux AG OTRS is one of the most advanced Open Source projects in creating a powerful ticket-based email management software. It follows a clear design, yet completely modular and easily extensible to adapt it to individual needs. The already availaible features provide a good set of ticket management tasks which should be suitable for usual purpose. The scalability of the whole system is really remarkable, it simply does not matter if you wish to manage ten or even some thousand emails per day it always behaves reliably. If you need a powerful system to handle team-based email traffic you should really give OTRS a try. -- Milisav Radmanic, Director Internal IT, SuSE Linux AG MySQL AB OTRS combines a nice design with ease of use - it's simple to install and configure with an intuitive interface, but powerful enough to handle high volume requests. We are pleased that the MySQL database continues to serve well as the high-performance backend for OTRS. -- Lenz Grimmer, product and release engineer, MySQL AB More user feedback, mailinglists, screenshots, manuals, download instructions (the mirrors have been updated with the new release yesterday) and an online demo are available at http://www.otrs.org/ The MD5 message digests for the new packages: ----------------------------------------------------------------- MD5 message digest (128-bit) checksums 086edfcf7d14c76179923c5264193ca1 ./RPMS/suse/7.3/otrs-1.0.1-01.i386.rpm 32cf59604c985f7822ef08ac1a5b5b45 ./RPMS/suse/8.x/otrs-1.0.1-01.i386.rpm 572d2405f5ed30ba45c9ce363adb8626 ./RPMS/redhat/7.x/otrs-1.0.1-01.i386.rpm 6df6e59768b8d381de174623c3316109 ./SRPMS/suse/7.3/otrs-1.0.1-01.src.rpm c1a5a55cf10a7449d897d11201191337 ./SRPMS/suse/8.x/otrs-1.0.1-01.src.rpm e12d30460ea36171d05f4229444d4fb1 ./SRPMS/redhat/7.x/otrs-1.0.1-01.src.rpm 222682fecbfca6355ae41cf6747dd561 ./otrs-1.0.1-01.tar.gz 0470d45dc96b88bb81c3cb7890168374 ./otrs-1.0.1-01.tar.bz2 ----------------------------------------------------------------- And please do not hesitate to contact us by e-mail for additional information about the OTRS. Of course we'd like to use this opportunity to thank the big open source and OTRS community to make it possible. There wouldn't be such a success without you guys! We appreciate your help and support! :-) PS: "Sunset Beach" is the perfect beach on the north shore of Oahu. http://www.lonelyplanet.com/destinations/north_america/oahu/obt.htm take care Stefan -- Stefan Winter There are too many states nowadays. (Abraham Simpson) "The Simpsons" From martin@edenhofer.de Sun Mar 9 22:20:26 2003 Return-Path: Delivered-To: announce@nohl.edenhofer.de Received: by nohl.edenhofer.de (Postfix on SuSE Linux 8.0 (i386), from userid 500) id 4B0D68884; Sun, 9 Mar 2003 22:20:26 +0100 (CET) Date: Sun, 9 Mar 2003 22:20:25 +0100 From: Martin Edenhofer To: announce@otrs.org Message-ID: <20030309212025.GK18402@nohl.bogen.net> Mime-Version: 1.0 Content-Type: text/plain; charset=iso-8859-1 Content-Disposition: inline Content-Transfer-Encoding: 8bit X-Operating-System: SuSE Linux 2.4.18-4GB i586 X-Uptime: 12:18pm up 17 days, 22:39, 6 users, load average: 0.14, 0.21, 0.26 Subject: [announce] OTRS 1.0.2 Released Sender: announce-admin@otrs.org Errors-To: announce-admin@otrs.org X-BeenThere: announce@otrs.org X-Mailman-Version: 2.0.12 Precedence: bulk Reply-To: announce@otrs.org List-Unsubscribe: , List-Id: Announcements about OTRS List-Post: List-Help: List-Subscribe: , List-Archive: The OTRS Team is pleased to announce the release of OTRS 1.0.2. This is the latest release on the 1.0 branch and fixes some "small" bugs. Changes: ======== * fixed pic.pl download problem with IE * fixed html email download problem with IE * fixed http redirect problem with mod_perl2 * fixed spell check config and quoting problem and added default dictionary selection to preferences * fixed some other small bugs Download: ========= ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) ftp://ftp.gwdg.de/pub/misc/otrs/ (Germany/Göttingen) ftp://ftp.samurai.com/pub/otrs/ (Canada/Toronto) MD5 message digest (128-bit) checksums 30800007b5319c1013183ea6cd6aa9ab ./RPMS/suse/7.3/otrs-1.0.2-01.i386.rpm 49060e790fd51aec630c4d580985d300 ./RPMS/suse/8.x/otrs-1.0.2-01.i386.rpm 5e04d701ca2294eb7019b81160abdc1a ./RPMS/redhat/7.x/otrs-1.0.2-01.i386.rpm 1a8eefc29bb4847b53fd23c5b616fe64 ./SRPMS/suse/7.3/otrs-1.0.2-01.src.rpm a73f8fdc673986467aedfcdea337dd7f ./SRPMS/suse/8.x/otrs-1.0.2-01.src.rpm a101a52bc4cd4df3951c4911a11a53d0 ./SRPMS/redhat/7.x/otrs-1.0.2-01.src.rpm 0f76e98cb778e14b396f703c7eba1d6a ./otrs-1.0.2-01.tar.gz a9b2e33726cbd89052df650c40eb9c2d ./otrs-1.0.2-01.tar.bz2 Bugreports: =========== http://bugs.otrs.org/ (Thanks!) We appreciate your help with the development of OTRS. Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972 From stefan@otrs.org Thu Apr 3 19:01:43 2003 Return-Path: Delivered-To: announce@nohl.edenhofer.de Received: from mail.otrs.org (mail.otrs.org [217.160.72.171]) by nohl.edenhofer.de (Postfix on SuSE Linux 8.0 (i386)) with ESMTP id 941FC90D5 for ; Thu, 3 Apr 2003 19:01:43 +0200 (CEST) Received: by mail.otrs.org (Postfix, from userid 1000) id 2D238171E05; Thu, 3 Apr 2003 19:01:43 +0200 (CEST) Date: Thu, 3 Apr 2003 19:01:43 +0200 From: Stefan Winter To: announce@otrs.org Message-ID: <20030403170143.GC5131@otrs.org> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline X-Operating-System: Linux 2.4.20-686 i686 User-Agent: Mutt/1.5.3i Subject: [announce] OTRS 1.1 (Bondi Beach) is ahead Sender: announce-admin@otrs.org Errors-To: announce-admin@otrs.org X-BeenThere: announce@otrs.org X-Mailman-Version: 2.0.12 Precedence: bulk Reply-To: announce@otrs.org List-Unsubscribe: , List-Id: Announcements about OTRS List-Post: List-Help: List-Subscribe: , List-Archive: Hi, we are currently working on a new release. OTRS 1.1 (Bondi Beach) will be announced and available for download on our usual ftp servers on the 1st of May 2003. There are the following major features/improvements: - better group and user management (rw rights can be split even more detailed) - sub-queues are supported - the fancy version of the GUI has been improved with some icons and a new structure - 100% CSS support in default themes - html color highlighting for ticket article type (show internal and external notes in different colors) - html color highlighting for ticket priority - improved customer support in agent interface (shown customer info in Queue, Zoom and PhoneView) - mod_perl2 support - RedHat 8 RPM package - better win32 support (e. g. SMTP module) - generic module/group permission concept for Kernel/Modules/*.pm modules - free naming of ticket state names As usually Martin is going to upload RC1 to our ftp servers pretty soon and after that he will announce this on the developer mailinglist. Thank you for your support in testing it! take care Stefan -- Stefan Winter Captain McAllister, isn't it a fact that you're not a real captain? (Lionel Hutz) "The Simpsons" From stefan@otrs.org Thu May 1 12:07:11 2003 Return-Path: Delivered-To: announce@nohl.edenhofer.de Received: from mail.otrs.org (mail.otrs.org [217.160.72.171]) by nohl.edenhofer.de (Postfix on SuSE Linux 8.0 (i386)) with ESMTP id 51FE19064 for ; Thu, 1 May 2003 12:07:11 +0200 (CEST) Received: by mail.otrs.org (Postfix, from userid 1000) id 0A4AC171E09; Thu, 1 May 2003 12:07:11 +0200 (CEST) Date: Thu, 1 May 2003 12:07:11 +0200 From: Stefan Winter To: announce@otrs.org Message-ID: <20030501100711.GA26917@otrs.org> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline X-Operating-System: Linux 2.4.20-686 i686 User-Agent: Mutt/1.5.3i Subject: [announce] Release of OTRS 1.1 (Bondi Beach) Sender: announce-admin@otrs.org Errors-To: announce-admin@otrs.org X-BeenThere: announce@otrs.org X-Mailman-Version: 2.0.12 Precedence: bulk Reply-To: announce@otrs.org List-Unsubscribe: , List-Id: Announcements about OTRS List-Post: List-Help: List-Subscribe: , List-Archive: Hi, we are proud to announce OTRS 1.1 (Bondi Beach) today. The increased number of developers made it possible to shift a huge amount of working power the new version. So we are a little bit ahead of our internal schedule. Bondi Beach has many nifty new features. Here are some of them: - support of sub-queues - ro/rw group feature - ticket split feature - new send mail backends (SMTP and MTA) - new page navigator for AgentQueueView - html color highlighting for ticket priority and note types (e. g. note-internal and note-external) - full support of apache2/mod_perl2 - new RPM packages for RedHat 8 - CSS is now used everywhere (100% CSS support) - new Italian translation And we heavily improved the following things: - default theme with icons (much nicer now!) - performance of the MIME parse - customer source (database/LDAP) connectivity to the agent interface - AdminEmail feature (announcements to groups and users) - ticket search You can find a complete list of all changes in the CHANGES file. And before you install it you can try our demosystem at http://otrs.org/demo But lets hear what OTRS users say about the system: University of California at Los Angeles We are currently using OTRS for the Bruin OnLine Helpdesk at UCLA. As an ISP for the University, we recieve troubleshooting questions from our users about dial-up, email, proxy etc via phones and email. We receive about 600 emails on a slow week to 1000+ on a heavy week, half of which are spam/viruses. We find OTRS very helpful in our work. OTRS has allowed us to easily filter out messages to different queues. Some users forget to include the original problem, but OTRS keep track of the Help Desk cases from the begining. With so many options available on OTRS, we were able to configure OTRS to fit our needs perfectly, allowing us to work more efficiently. Since we first used OTRS in the summer of 2002, we were able to easily communicate to the OTRS developers on the things we liked, and the things that we would like to have in OTRS. To this day, you guys have implemented everything we suggested. We can't begin to express our appreciation for your responsiveness. We reccomend OTRS for any Help Desk whether it be in a University or a Corporation. -- Diane Shieh, Bruin OnLine UCLA -- Eddie Urenda, Supervisor Bruin OnLine UCLA Our mirrors have been armed by now. You can download the new release at the following servers: ftp://ftp.samurai.com/pub/otrs/ ftp://ftp.gwdg.de/pub/misc/otrs/ ftp://ftp.otrs.org/pub/otrs/ A full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download ----------------------------------------------------------------- MD5 message digest (128-bit) checksums 92ba9661cdcad1ec6cd89b7f4544ffb9 ./RPMS/suse/7.3/otrs-1.1.1-01.i386.rpm e7f095395278014eb8f8c509c3dc2311 ./RPMS/suse/8.x/otrs-1.1.1-01.i386.rpm 6f80b47aaf3bf57038b99d51c5b4f484 ./RPMS/redhat/7.x/otrs-1.1.1-01.i386.rpm bd148098745894fa96e6d5014dbd32f2 ./RPMS/redhat/8.0/otrs-1.1.1-01.i386.rpm befeb960bf573efdeb9d52747c2543fe ./SRPMS/suse/7.3/otrs-1.1.1-01.src.rpm 65223fd3aa1d828009246927c43347d7 ./SRPMS/suse/8.x/otrs-1.1.1-01.src.rpm ee4e237cff5bd6a0d4a849b33f661a9a ./SRPMS/redhat/7.x/otrs-1.1.1-01.src.rpm 06bbe00b6947be76128f0276c203fa03 ./SRPMS/redhat/8.0/otrs-1.1.1-01.src.rpm ca54e1b69b69cfc986222282471f5511 ./otrs-1.1.1-01.tar.gz f3743f6e30f616ce8742e48550538624 ./otrs-1.1.1-01.tar.bz2 ----------------------------------------------------------------- For those folks who are using OTRS 1.0 and want to upgrade to 1.1 please read the UPGRADING and INSTALL files. We want to say DANKESCHOEN ("Thank you!") to all developers and users of the system. It is a pleasure to work with you guys! PS: In case you have never heard of "Bondi Beach" and want to see it: Fly to Sydney and than catch the bus 380, 382 or L82 from the city. http://www.lonelyplanet.com/theme/beaches/be_bondi.htm take care Stefan Winter -- Stefan Winter That's all I have to say about that. (Forrest Gump) "Forrest Gump" From martin@edenhofer.de Mon Jun 2 00:41:05 2003 Return-Path: Delivered-To: announce@nohl.edenhofer.de Received: by nohl.edenhofer.de (Postfix on SuSE Linux 8.0 (i386), from userid 500) id CD4309489; Mon, 2 Jun 2003 00:41:04 +0200 (CEST) Date: Mon, 2 Jun 2003 00:41:04 +0200 From: Martin Edenhofer To: announce@otrs.org Message-ID: <20030601224104.GJ21134@nohl.bogen.net> Mime-Version: 1.0 Content-Type: text/plain; charset=iso-8859-1 Content-Disposition: inline Content-Transfer-Encoding: 8bit X-Operating-System: SuSE Linux 2.4.18-4GB i586 X-Uptime: 6:54pm up 105 days, 4:18, 8 users, load average: 0.26, 0.26, 0.19 X-Mailer: Muttis Mailer / Mutt 1.3.27i (2002-01-22) Subject: [announce] OTRS 1.1.2 Released Sender: announce-admin@otrs.org Errors-To: announce-admin@otrs.org X-BeenThere: announce@otrs.org X-Mailman-Version: 2.0.12 Precedence: bulk Reply-To: announce@otrs.org List-Unsubscribe: , List-Id: Announcements about OTRS List-Post: List-Help: List-Subscribe: , List-Archive: The OTRS Team is pleased to announce the release of OTRS 1.1.2. This is the latest release on the 1.1 branch and fixes some "small" bugs. Changes: ======== * fixed bug in customer panel (create ticket without priority selection) * fixed pic.pl problem on win32 * fixed unwanted ticket unlock on move * fixed missing StateUpdate for DBUpdate-to-1.1.postgresql.sql * fixed small bug in session modules * fixed some other small bugs * improved tar.gz updates (removed var/log/TicketCounter.log) * improved text formatting of "long" messages * added customer data lookup for PostMaster*.pl based on senders email address (set customer id and customer user) * added "PerlInitHandler Apache::StatINC" to apache include config files -=> no apache reload is needed when perl modules is updated on disk <=- * added russian translation (details: http://cvs.otrs.org/cvsweb.cgi/otrs/CHANGES?rev=1.79.2.9) Download: ========= ftp://ftp.gwdg.de/pub/misc/otrs/ (Germany/Göttingen) ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) ftp://ftp.samurai.com/pub/otrs/ (Canada/Toronto) (a full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download) MD5 message digest (128-bit) checksums 07cc8cfd2ff9ef97288ac55e8e4d5ea7 ./RPMS/suse/7.3/otrs-1.1.2-01.i386.rpm 61af10ec6ad257bddb4a19040cf5dec8 ./RPMS/suse/8.x/otrs-1.1.2-01.i386.rpm f71af52efa51b75f1c7a778af8f77c0d ./RPMS/redhat/7.x/otrs-1.1.2-01.i386.rpm 7f61eadb68c93727017e27c0f378e923 ./RPMS/redhat/8.0/otrs-1.1.2-01.i386.rpm d5b28edf9cb13b38e33c2c531d5178f3 ./SRPMS/suse/7.3/otrs-1.1.2-01.src.rpm 85d73ef8c3f4ace4290f451b6f801462 ./SRPMS/suse/8.x/otrs-1.1.2-01.src.rpm 97eed426763c1b526f710a9a5d46728f ./SRPMS/redhat/7.x/otrs-1.1.2-01.src.rpm 20d069bff7a469ed18d768aab460feba ./SRPMS/redhat/8.0/otrs-1.1.2-01.src.rpm 72b195a7661eaad58286baf7969681ae ./otrs-1.1.2-01.tar.gz 8dffe0b9a0bb8ee4f79e6229082fb6cc ./otrs-1.1.2-01.tar.bz2 Upgrading: ========== For those folks who are using OTRS 1.0 and want to upgrade to 1.1 please read the UPGRADING and INSTALL files. Bugreports: =========== http://bugs.otrs.org/ (Thanks!) We appreciate your help with the development of OTRS. Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- Noch 104 Tage bis zum Gäubodenvolksfest! ;-) From martin@edenhofer.de Mon Jul 14 08:44:49 2003 Return-Path: Delivered-To: announce@nohl.edenhofer.de Received: by nohl.edenhofer.de (Postfix on SuSE Linux 8.0 (i386), from userid 500) id 7C80394B7; Mon, 14 Jul 2003 08:44:49 +0200 (CEST) Date: Mon, 14 Jul 2003 08:44:49 +0200 From: Martin Edenhofer To: announce@otrs.org Message-ID: <20030714064449.GM29597@nohl.bogen.net> Mime-Version: 1.0 Content-Type: text/plain; charset=iso-8859-1 Content-Disposition: inline Content-Transfer-Encoding: 8bit X-Operating-System: SuSE Linux 2.4.18-4GB i586 X-Uptime: 9:32pm up 140 days, 6:58, 7 users, load average: 0.17, 0.17, 0.11 X-Mailer: Muttis Mailer / Mutt 1.3.27i (2002-01-22) Subject: [announce] OTRS 1.1.3 Released Sender: announce-admin@otrs.org Errors-To: announce-admin@otrs.org X-BeenThere: announce@otrs.org X-Mailman-Version: 2.0.12 Precedence: bulk Reply-To: announce@otrs.org List-Unsubscribe: , List-Id: Announcements about OTRS List-Post: List-Help: List-Subscribe: , List-Archive: The OTRS Team is pleased to announce the release of OTRS 1.1.3. This is the latest release on the 1.1 branch and fixes some "small" bugs. Changes: ======== * fixed legend colors of stats pics * fixed bug 144 - a MIME parsing bug with invalid MIME email messages * fixed shown HTML messages in the zoom view * fixed PostgreSQL database init script * fixed bug 171 - No lock check if two Agents try to lock ticket at same time (or later) * fixed bug 182 - error when modify an queue without a queue-name * improved performance of large attachments with the database backend * improved SMTP backend with a port config option * removed "PerlInitHandler Apache::StatINC" from default because of many error messages in error log * updated Finnish translation (details: http://cvs.otrs.org/cvsweb.cgi/otrs/CHANGES?rev=1.79.2.12) Download: ========= ftp://ftp.gwdg.de/pub/misc/otrs/ (Germany/Göttingen) ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) ftp://ftp.samurai.com/pub/otrs/ (Canada/Toronto) (a full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/) MD5 message digest (128-bit) checksums 25f693388adf5da7fcd44767f13a3011 ./RPMS/suse/7.3/otrs-1.1.3-01.i386.rpm ed87766da46356cabbc44184aa31f707 ./RPMS/suse/8.x/otrs-1.1.3-01.i386.rpm b903aa967f89125b6612ca879da62b64 ./RPMS/redhat/7.x/otrs-1.1.3-01.i386.rpm 24dcb1dc63e40b540e891abe550d74e6 ./RPMS/redhat/8.0/otrs-1.1.3-01.i386.rpm e9ebec05257e35dcfaa252bb4c743982 ./SRPMS/suse/7.3/otrs-1.1.3-01.src.rpm 6bb057a871150da60293617498d9e202 ./SRPMS/suse/8.x/otrs-1.1.3-01.src.rpm c9bbd7e282f269c4ebf70111ff5c0d1b ./SRPMS/redhat/7.x/otrs-1.1.3-01.src.rpm 42e277e7ab05820032c2fbd36864f747 ./SRPMS/redhat/8.0/otrs-1.1.3-01.src.rpm e235f3e93f8ee19695836c495bdf53ae ./otrs-1.1.3-01.tar.gz bc14d35c6fe669bcb92aaa169e1ac440 ./otrs-1.1.3-01.tar.bz2 Upgrading: ========== For those folks who are using OTRS 1.0 and want to upgrade to 1.1 please read the UPGRADING and INSTALL files. Bugreports: =========== http://bugs.otrs.org/ (Thanks!) We appreciate your help with the development of OTRS. :-) Martin -- Martin Edenhofer - - http://martin.edenhofer.de/ -- Noch 26 Tage bis zum Gäubodenvolksfest! ;-) From stefan@otrs.org Fri Jul 25 15:17:03 2003 Return-Path: Delivered-To: announce@nohl.edenhofer.de Received: from mail.otrs.org (mail.otrs.org [217.160.72.171]) by nohl.edenhofer.de (Postfix on SuSE Linux 8.0 (i386)) with ESMTP id 95C3994BC for ; Fri, 25 Jul 2003 15:17:02 +0200 (CEST) Received: by mail.otrs.org (Postfix, from userid 1000) id 324DC171DD5; Fri, 25 Jul 2003 15:17:02 +0200 (CEST) Date: Fri, 25 Jul 2003 15:17:02 +0200 From: Stefan Winter To: announce@otrs.org Message-ID: <20030725131702.GA13054@otrs.org> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline X-Operating-System: Linux 2.4.20-686 i686 User-Agent: Mutt/1.5.3i Subject: [announce] Business Support and Training for OTRS Sender: announce-admin@otrs.org Errors-To: announce-admin@otrs.org X-BeenThere: announce@otrs.org X-Mailman-Version: 2.0.12 Precedence: bulk Reply-To: announce@otrs.org List-Unsubscribe: , List-Id: Announcements about OTRS List-Post: List-Help: List-Subscribe: , List-Archive: Hi, things are running quite well for the OTRS project. Here some news and updates: - Training The http://www.linuxhotel.de/ is going to offer an OTRS admin training. It will be a 5 day course which starts at the 24th November. The real gurus can skip the first two days and buy the 3 last days only. The training will be made by OTRS core-devel-team members. There is no online information yet. Feel free to contact me to get some background info. A website wich additional info will be available asap. - Support => Early bird offer Some already know it and some are already using it. Now we provide it to all of you: An annual support package! It will be available for the public in some 6 weeks but we offer a special early bird discount of 10% for you. To get this discount you have to write me an e-mail within the next 10 days. Buying this support is good for you and it is a nice way to support the project. Curious? Here are some details: ---cut--- OTRS Technical Support OTRS Technical Support is designed to save time for those in charge of trouble ticket systems and to ensure proper functioning of the system at all times. With OTRS support you can get answers to all your OTRS related questions from the OTRS support team. The team solely consists of OTRS developers, who code the OTRS. For busy tech staffs, this can save you considerable time otherwise spent in research and experimentation. And as an extra plus, if you encounter urgent problems with OTRS, you will get help ASAP. Annual Support Packages We offer four levels of technical support: +-------------------------------------------------------------------------+ | | Standard | Advanced | | | Customer | Customer | |---------------------------------------------+-------------+-------------| |Entry |Unlimited e-mail dialogue with team | EUR 1,500 | EUR 2,500 | |Level |for 1 year | | | |--------+------------------------------------+-------------+-------------| |Primary |e-mail and login by team to your | EUR 4,000 | EUR 6,000 | | |servers | | | |--------+------------------------------------+-------------+-------------| |Enhanced|e-mail, login, and telephone | EUR 9,000 | EUR 12,000 | | |consultation | | | |--------+------------------------------------+-------------+-------------| |Premium |e-mail, login, and 24x7 telephone | EUR 35,000 | EUR 48,000 | | |for emergencies | | | +-------------------------------------------------------------------------+ The local VAT or Mehrwertsteuer has to be added. The invoice can be split up into 12 shares (every month). Please add 5% for that. Checklist of Features by Support Level Here's a simple comparison chart summarizing the differences between the several levels of technical support packages offered by the OTRS Support Team. +------------------------------------------------------------------------+ | |Entry Level|Primary|Enhanced|Premium| |-----------------------------------+-----------+-------+--------+-------| |Unlimited communication & personal | X | X | X | X | |replies via e-mail | | | | | |-----------------------------------+-----------+-------+--------+-------| |Access via e-mail direct to | X | X | X | X | |development engineers | | | | | |-----------------------------------+-----------+-------+--------+-------| |Escalation up to CTO when needed | X | X | X | X | |-----------------------------------+-----------+-------+--------+-------| |Advice on commands & utilities | X | X | X | X | |-----------------------------------+-----------+-------+--------+-------| |Advice on performance bottlenecks | X | X | X | X | |-----------------------------------+-----------+-------+--------+-------| |Advice on backup & recovery | X | X | X | X | |-----------------------------------+-----------+-------+--------+-------| |Advice on best database practises | X | X | X | X | |-----------------------------------+-----------+-------+--------+-------| |Advice on bugs, fixes, & upgrades | X | X | X | X | |-----------------------------------+-----------+-------+--------+-------| |Developer logins to your server for| | X | X | X | |mission-critical help | | | | | |-----------------------------------+-----------+-------+--------+-------| |Online help with crashes & recovery| | X | X | X | |(via e-mail) | | | | | |-----------------------------------+-----------+-------+--------+-------| |Online help with tuning & | | X | X | X | |optimization (via e-mail) | | | | | |-----------------------------------+-----------+-------+--------+-------| |Online help with bugs, fixes, & | | X | X | X | |upgrades (via e-mail) | | | | | |-----------------------------------+-----------+-------+--------+-------| |Includes all features of 'Login | | X | X | X | |Installation' help | | | | | |-----------------------------------+-----------+-------+--------+-------| |Custom OTRS packages built & | | X | X | X | |installed | | | | | |-----------------------------------+-----------+-------+--------+-------| |Check-up of OS kernel, library, & | | X | X | X | |file system dependencies | | | | | |-----------------------------------+-----------+-------+--------+-------| |Check-up of database configuration | | X | X | X | |-----------------------------------+-----------+-------+--------+-------| |Max developer log-on & major | | 4 | 6 | 12 | |project hours per month | | | | | |-----------------------------------+-----------+-------+--------+-------| |Live phone operators on duty at USA| | | X | X | |and Germany dispatch center | | | | | |-----------------------------------+-----------+-------+--------+-------| |Phone us 9am-5pm Mon-Fri Frankfurt | | | X | X | |time | | | | | |-----------------------------------+-----------+-------+--------+-------| |Phone us 9am-5pm Mon-Fri New York | | | X | X | |time | | | | | |-----------------------------------+-----------+-------+--------+-------| |Phone replies from developers | | | X | | |within 5 hours | | | | | |-----------------------------------+-----------+-------+--------+-------| |Phone replies from developers | | | | X | |within 2 hours | | | | | |-----------------------------------+-----------+-------+--------+-------| |Request by name individual | | | X | X | |developers | | | | | |-----------------------------------+-----------+-------+--------+-------| |Place emergency calls to developers| | | | X | |24x7, 365 days/year | | | | | |-----------------------------------+-----------+-------+--------+-------| |Replies to emergency calls in 90 | | | | X | |minutes 24x7 | | | | | |-----------------------------------+-----------+-------+--------+-------| |One personal developer as your | | | | X | |regular liaison | | | | | +------------------------------------------------------------------------+ Checklist to Determine Standard or Advanced Customer Status These criteria determine whether your use of OTRS qualifies you for the Standard customer discount price, or whether you would pay the Advanced customer full price. A Standard customer must fulfill *all* of the Standard criteria below at time of ordering. Otherwise you would be an Advanced customer. Advanced customers are those using more advanced database features, large scale systems, less common operating systems, or unique configurations. The Standard or Advanced distinction affects only prices. For example all "Entry Level" customers are entitled to the same amount of support whether they paid the Standard or Advanced price. +------------------------------------------------------------------------+ | | Standard Customer | Advanced Customer | |-------------+-------------------------------+--------------------------| |Target user |New, small, under development, |Mature, heavy usage, large| |(in general) | or lightly used sites with | or capacity sites, and | | | basic configurations. | sites with unique | | | | configurations or less | | | |common operating systems. | |-------------+-------------------------------+--------------------------| |OTRS version | 1.x.x releases | all releases | |-------------+-------------------------------+--------------------------| |OTRS | Use only a pre-built packages | Same, but also covers | |installation | (e.g. RPMs or our | custom installed patches | | |double-click-windows-installer)| | | | from otrs.org OR from a major | | | | os distributor (RedHat, SuSE, | | | | Debian, etc.) | | |-------------+-------------------------------+--------------------------| |OTRS upgrade |Will upgrade or patch if asked | Major version upgrades | | | by OTRS | optional | |-------------+-------------------------------+--------------------------| |Server OS |Linux, FreeBSD, Windows (XP/NT/| Linux, FreeBSD, Solaris, | |platforms | 2000/Me) | Windows (XP/NT/2000/Me), | | | | HP-UX, AIX, SCO , | | | |Unixware, OpenUnix, Mac OS| | | | X, Irix, OpenBSD | |-------------+-------------------------------+--------------------------| |used database| MySQL and Postgres (must be a |MySQL, Postgres and SAPDB | | | reasonably current release) | (must be a reasonably | | | | current release) | |-------------+-------------------------------+--------------------------| |used | Apache (versions 1.3.x and |Apache (versions 1.3.x and| |webserver | 2.x.x) | 2.x.x) | |-------------+-------------------------------+--------------------------| |Server chip | x86 only | Any | |architectures| | | |-------------+-------------------------------+--------------------------| |Server OS | Must be a reasonably current | Any release | |version | release | | |-------------+-------------------------------+--------------------------| |Server OS, |Will upgrade or patch if asked | Major version upgrades | |database and | by OTRS | optional | |webserver | | | |upgrade | | | |-------------+-------------------------------+--------------------------| |Servers | 3 or fewer | Up to 10 | |running OTRS | | | |-------------+-------------------------------+--------------------------| |Server | 1 physical installation site | Max 3 physical | |locations | | installation sites | |-------------+-------------------------------+--------------------------| |Customer | 1 | Max 3 | |contact | | | |persons | | | |-------------+-------------------------------+--------------------------| |Tickets per | Average 100 or less | Unlimited | |day | | | +------------------------------------------------------------------------+ ---cut--- - conferences There will be an OTRS talk at the LinuxWorld in San Francisco and in Birmingham. I hope to see you there. - weekend Have a nice one! :-) take care Stefan -- Stefan Winter You are authorized to use all measures available to destroy the Enterpise. (Starfleet Command) "Star Trek" From stefan@otrs.org Mon Oct 27 12:29:53 2003 Return-Path: X-Original-To: announce@otrs.org Delivered-To: otrs-announce@esanta.edenhofer.de Received: from mail.otrs.org (p10061198.pureserver.de [217.160.72.171]) by esanta.edenhofer.de (Postfix) with ESMTP id 66C6C843AC for ; Mon, 27 Oct 2003 12:29:53 +0100 (CET) Received: by mail.otrs.org (Postfix, from userid 1000) id 48766171D45; Mon, 27 Oct 2003 12:26:29 +0100 (CET) Date: Mon, 27 Oct 2003 12:26:29 +0100 From: Stefan Winter To: announce@otrs.org Message-ID: <20031027112629.GA8049@otrs.org> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline X-Operating-System: Linux 2.4.20-686 i686 Organization: ((otrs.de)) User-Agent: Mutt/1.5.4i Subject: [announce] ((otrs.de)) -> commercial support for the OTRS X-BeenThere: announce@otrs.org X-Mailman-Version: 2.1.2 Precedence: list Reply-To: Announcements about OTRS List-Id: Announcements about OTRS List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Mon, 27 Oct 2003 11:29:53 -0000 Hi, I am writting this e-mail not only as part of the otrs.org coreteam but also as one of the founder of the OTRS GmbH or the ((otrs.de)) as we refer to it. The company is running for quite some time know but I haven't announced it on this mailinglist yet. ((otrs.de)) is a company which provides support and consulting for the OTRS. So in case you need commercial help have a look at http://www.otrs.de/ (this is the German version, an English version will follow soon). otrs.org will be the development platform and ((otrs.de)) the commercial platform. Of course all the development will be GPL and free. The ((otrs.de)) will help the coreteam to spend more time for developing new features and better documentation of the OTRS. As a first result of this work we are going to release an easy GPL Win32-Double-Click-Installer (for all the folks who are unconfident with the Linux OS) soon. PS. Today is Martin's birthday. Happy Birthday Martin! :-) take care Stefan -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 From stefan@otrs.org Sun Nov 2 16:50:39 2003 Return-Path: X-Original-To: announce@otrs.org Delivered-To: otrs-announce@esanta.edenhofer.de Received: from mail.otrs.org (p10061198.pureserver.de [217.160.72.171]) by esanta.edenhofer.de (Postfix) with ESMTP id 51BCE84391 for ; Sun, 2 Nov 2003 16:50:39 +0100 (CET) Received: by mail.otrs.org (Postfix, from userid 1000) id 2C58C171FFA; Sun, 2 Nov 2003 16:46:58 +0100 (CET) Date: Sun, 2 Nov 2003 16:46:58 +0100 From: Stefan Winter To: announce@otrs.org Message-ID: <20031102154658.GA29964@otrs.org> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline X-Operating-System: Linux 2.4.20-686 i686 Organization: ((otrs.de)) User-Agent: Mutt/1.5.4i Subject: [announce] German/Deutsche Mailinglist X-BeenThere: announce@otrs.org X-Mailman-Version: 2.1.2 Precedence: list Reply-To: Announcements about OTRS List-Id: Announcements about OTRS List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Sun, 02 Nov 2003 15:50:39 -0000 Hi, due to repeated inquiries we decided to create a new German only mailing list for OTRS users. http://otrs.org/lists/ contains all the information you need to subscribe to it. take care Stefan Winter -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 From martin@esanta.pureserver.info Fri Jan 23 04:09:15 2004 Return-Path: X-Original-To: announce@otrs.org Delivered-To: otrs-announce@esanta.edenhofer.de Received: by esanta.edenhofer.de (Postfix, from userid 500) id 2712584767; Fri, 23 Jan 2004 04:09:15 +0100 (CET) Date: Fri, 23 Jan 2004 04:07:40 +0100 From: Martin Edenhofer To: announce@otrs.org Message-ID: <20040123030740.GY31301@esanta.pureserver.info> Mime-Version: 1.0 Content-Type: text/plain; charset=iso-8859-1 Content-Disposition: inline Content-Transfer-Encoding: 8bit X-Operating-System: SuSE Linux 2.4.20-4GB i686 X-Uptime: 1:01pm up 30 days 15:41, 7 users, load average: 0.26, 0.33, 0.23 X-Mailer: Muttis Mailer / Mutt 1.4i (2002-05-29) Resent-From: martin@esanta.pureserver.info Resent-Date: Fri, 23 Jan 2004 04:09:14 +0100 Resent-To: announce@otrs.org Resent-Message-Id: <20040123030915.2712584767@esanta.edenhofer.de> Subject: [announce] OTRS 1.2 Beta 1 (South Beach) Released X-BeenThere: announce@otrs.org X-Mailman-Version: 2.1.2 Precedence: list Reply-To: Announcements about OTRS List-Id: Announcements about OTRS List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Fri, 23 Jan 2004 03:09:15 -0000 The OTRS Team is pleased to announce the release of OTRS 1.2 Beta 1. This is the first "beta" version of the new OTRS 1.2. Major Changes: ============== * new FAQ/Support/Knowlage database (with agent, customer and public interface) * new "single sign on" (pre-authentication) feature to auth modules (now we do have the following default mdoules: DB, LDAP and HTTPBasicAuth) * new PostMaster(POP3).pl filter options like procmail (configurable over Kernel/Config.pm) * new agent interface notifications modules layer/feature (show agent notifications in agent interface, it's possible to write your own modules e. g. for escalation infos like: Ticket 123 needs to be answerd within the next 2 hours) * new ticket permission modules layer/feature (so you can write your own permission concept) * new UTF-8 support (for frontend and backend) * new internationalization of agent notification messages (configurable over admin interface) * new SAPDB support (experimental) * new Oracle support (experimental) * new translations (new we have Brazilian Portuguese, Bulgarian, Czech, Dutch, English, Finnish, French, German, Italian, Polish, Portuguese, Russian and Spanish) * improved screen handling (back, next window, last window, ...) * improved html themes * improved ticket permission options (ro, rw, move, create, ...) * improved ticket free text feature (in ticket search and phone view - max. 8 Keys and 8 Values) * improved ticket search (with more ticket properties and time options) * improved GenericAgent (with more options for search and set properties) * improved TicketStorageModule (now it's possible to switch from one to the other backend on the fly) (details: http://cvs.otrs.org/cvsweb.cgi/otrs/CHANGES?rev=1.106) Download: ========= ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) ftp://ftp.gwdg.de/pub/misc/otrs/ (Germany/Göttingen) ftp://ftp.samurai.com/pub/otrs/ (Canada/Toronto) (a full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/) ----------------------------------------------------------------- MD5 message digest (128-bit) checksums 43118a5144f29b78bd8e97050fba7809 ./RPMS/suse/7.3/otrs-1.2.0-beta1.i386.rpm 42647e67cbeff7b4410ab25ec7b614c0 ./RPMS/suse/8.x/otrs-1.2.0-beta1.i386.rpm e37b0d3d3651551cc22213f3bc9e42ce ./RPMS/suse/9.x/otrs-1.2.0-beta1.i386.rpm 86c549efed45bb2918d73ff8c3b8afed ./RPMS/redhat/7.x/otrs-1.2.0-beta1.i386.rpm e357fc1aaa6332d583569b975618cc81 ./RPMS/redhat/8.0/otrs-1.2.0-beta1.i386.rpm 7437868ec1cad19ac4fe638497e3fc78 ./SRPMS/suse/7.3/otrs-1.2.0-beta1.src.rpm 236880e0bb3e8695733b9d9a9f44fe36 ./SRPMS/suse/8.x/otrs-1.2.0-beta1.src.rpm 1eb1b96db71b564db071fa92b88e1e2c ./SRPMS/suse/9.x/otrs-1.2.0-beta1.src.rpm cbe4ffd7953831b04d5eab9b99a1e1eb ./SRPMS/redhat/7.x/otrs-1.2.0-beta1.src.rpm 007710f16a137a84e0ad70325b1f35dd ./SRPMS/redhat/8.0/otrs-1.2.0-beta1.src.rpm 20c8680535a1f8aa0cedcad1ea7eca22 ./otrs-1.2.0-beta1.tar.gz ff2aa49ad598d5fcd07522fe6463947c ./otrs-1.2.0-beta1.tar.bz2 ----------------------------------------------------------------- Upgrading: ========== For those folks who are using OTRS 1.1 and want to upgrade to 1.2 please read the UPGRADING and INSTALL files. Online Documentation: ===================== http://doc.otrs.org/cvs/en/html/ http://doc.otrs.org/cvs/de/html/ Bugreports: =========== http://bugs.otrs.org/ (Thanks!) We appreciate your help with the development of OTRS. :-) Have a lot of fun! Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! From me@otrs.de Tue Feb 3 02:41:33 2004 Return-Path: X-Original-To: announce@otrs.org Delivered-To: otrs-announce@esanta.edenhofer.de Received: by esanta.edenhofer.de (Postfix, from userid 500) id 1961984394; Tue, 3 Feb 2004 02:41:33 +0100 (CET) Date: Tue, 3 Feb 2004 02:41:32 +0100 From: Martin Edenhofer To: announce@otrs.org Message-ID: <20040203014132.GY23906@esanta.pureserver.info> Mime-Version: 1.0 Content-Type: text/plain; charset=iso-8859-1 Content-Disposition: inline Content-Transfer-Encoding: 8bit X-Operating-System: SuSE Linux 2.4.20-4GB i686 X-Uptime: 11:47pm up 41 days 2:27, 8 users, load average: 0.00, 0.05, 0.07 X-Mailer: Muttis Mailer / Mutt 1.4i (2002-05-29) Subject: [announce] OTRS 1.2 Beta 2 (South Beach) Released X-BeenThere: announce@otrs.org X-Mailman-Version: 2.1.2 Precedence: list Reply-To: Announcements about OTRS List-Id: Announcements about OTRS List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Tue, 03 Feb 2004 01:41:34 -0000 The OTRS Team is pleased to announce the release of OTRS 1.2 Beta 2. This is the second "beta" version of the new OTRS 1.2. Major Changes: ============== * added config option for CustomerGroupSupport (on/off) [Kernel/Config.pm] # CustomerGroupSupport (0 = compat. to OTRS 1.1 or lower) # (if this is 1, the you need to set the group <-> customer user # relations! http://host/otrs/index.pl?Action=AdminCustomerUserGroup # otherway, each user is ro/rw in each group!) $Self->{CustomerGroupSupport} = 0; # CustomerGroupAlwaysGroups # (if CustomerGroupSupport is true and you don't want to manage # each customer user for this groups, then put the groups # for all customer user in there) $Self->{CustomerGroupAlwaysGroups} = ['users', 'info']; [...] * added ticket link feature * added Bcc field for agent address book and agent compose * fixed uncounted unlocktime calcualtion in bin/UnlockTickets.pl * renamed column "comment" to "comments" of each table to be oracle compat. Use the scripts/DBUpdate-to-1.2.(mysql|postgresql).sql to get your database up-to-date. * changed Kernel::System::Ticket->SearchTicket() to return false if on param (e. g. Queue or State) doesn't exist (problem was, that if a queue name dosn't exist, then the GenericAgent gets tickets from all queues!). * and some other small bug fixes (details: http://cvs.otrs.org/cvsweb.cgi/otrs/CHANGES?rev=1.108) Download: ========= ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) ftp://ftp.gwdg.de/pub/misc/otrs/ (Germany/Göttingen) ftp://ftp.samurai.com/pub/otrs/ (Canada/Toronto) (a full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/) ----------------------------------------------------------------- MD5 message digest (128-bit) checksums f13a9d931c5a5056f4bfdcffd1bcc657 ./RPMS/suse/7.3/otrs-1.2.0-beta2.i386.rpm 3fd2b4eafc4529a6c17a1a5561a1bc95 ./RPMS/suse/8.x/otrs-1.2.0-beta2.i386.rpm 508734a8745531a92ecd7b2d4cb9e1b0 ./RPMS/suse/9.x/otrs-1.2.0-beta2.i386.rpm c76e2cb9d637aad06def8c6c486ea61c ./RPMS/redhat/7.x/otrs-1.2.0-beta2.i386.rpm 8b7a8905d6207af3a2eee87265627ddc ./RPMS/redhat/8.0/otrs-1.2.0-beta2.i386.rpm ca9dd7cd6a002d6035424329ac0e9fac ./SRPMS/suse/7.3/otrs-1.2.0-beta2.src.rpm 776484c9cd930816300d1a3f9031a984 ./SRPMS/suse/8.x/otrs-1.2.0-beta2.src.rpm ebdf3a089ab9a504982dd8491adffc98 ./SRPMS/suse/9.x/otrs-1.2.0-beta2.src.rpm 247acec169298f545a307eb4999daaa6 ./SRPMS/redhat/7.x/otrs-1.2.0-beta2.src.rpm 33b802a2fbda33404374523a2b7d4961 ./SRPMS/redhat/8.0/otrs-1.2.0-beta2.src.rpm f84ee01fc445c87d5fcce9f5c1e1c6c1 ./otrs-1.2.0-beta2.tar.gz 62b6afc2cb43b78171f34d99f456b242 ./otrs-1.2.0-beta2.tar.bz2 ----------------------------------------------------------------- Upgrading: ========== For those folks who are using OTRS 1.1 and want to upgrade to 1.2 please read the UPGRADING and INSTALL files. Online Documentation: ===================== http://doc.otrs.org/cvs/en/html/ http://doc.otrs.org/cvs/de/html/ Bugreports: =========== http://bugs.otrs.org/ (Thanks!) We appreciate your help with the development of OTRS. :-) Have a lot of fun! Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! From me@otrs.de Tue Feb 10 03:33:34 2004 Return-Path: X-Original-To: announce@otrs.org Delivered-To: otrs-announce@esanta.edenhofer.de Received: by esanta.edenhofer.de (Postfix, from userid 500) id C0589843AF; Tue, 10 Feb 2004 03:33:34 +0100 (CET) Date: Tue, 10 Feb 2004 03:33:34 +0100 From: Martin Edenhofer To: announce@otrs.org Message-ID: <20040210023334.GL23906@esanta.pureserver.info> Mime-Version: 1.0 Content-Type: text/plain; charset=iso-8859-1 Content-Disposition: inline Content-Transfer-Encoding: 8bit X-Operating-System: SuSE Linux 2.4.20-4GB i686 X-Uptime: 11:47pm up 41 days 2:27, 8 users, load average: 0.00, 0.05, 0.07 X-Mailer: Muttis Mailer / Mutt 1.4i (2002-05-29) Subject: [announce] OTRS 1.2 Beta 3 (South Beach) Released X-BeenThere: announce@otrs.org X-Mailman-Version: 2.1.2 Precedence: list Reply-To: Announcements about OTRS List-Id: Announcements about OTRS List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Tue, 10 Feb 2004 02:33:35 -0000 The OTRS Team is pleased to announce the release of OTRS 1.2 Beta 3. This is the third "beta" version of the new OTRS 1.2. Major Changes: ============== * fixed bug 249 Editing system e-mail addresses with quotations in name field - http://bugs.otrs.org/show_bug.cgi?id=249 * added contact customer (create ticket) feature * added multi customer map/source support * added GenericAgent module support * fixed bug in X-OTRS-Queue option if bin/PostMasterPOP3.pl is used. * fixed bug in customer interface (empty To selection) * fixed typo in template (wrong $Data{} for Field6) Kernel/Output/HTML/Standard/FAQArticleForm.dtl * and some other small bug fixes (details: http://cvs.otrs.org/cvsweb.cgi/otrs/CHANGES?rev=1.109) Download: ========= ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) ftp://ftp.gwdg.de/pub/misc/otrs/ (Germany/Göttingen) ftp://ftp.samurai.com/pub/otrs/ (Canada/Toronto) (a full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/) ----------------------------------------------------------------- MD5 message digest (128-bit) checksums 09acfefb2d7c04b5c27fc54155722b76 ./RPMS/suse/7.3/otrs-1.2.0-beta3.i386.rpm ef16d1319e2e0f1c76bb6d505c8bf354 ./RPMS/suse/8.x/otrs-1.2.0-beta3.i386.rpm a9f1a34e4de47003c85e77bcee6366ad ./RPMS/suse/9.x/otrs-1.2.0-beta3.i386.rpm 77bdfa4d3a6c186a39067ede37dc6dd5 ./RPMS/redhat/7.x/otrs-1.2.0-beta3.i386.rpm feb80339a0d26bc02667b13366d1287d ./RPMS/redhat/8.0/otrs-1.2.0-beta3.i386.rpm 875b2649cd95f21d43e517b4150f1b2e ./SRPMS/suse/7.3/otrs-1.2.0-beta3.src.rpm f3032b682af6df89488288696cbbc903 ./SRPMS/suse/8.x/otrs-1.2.0-beta3.src.rpm 95258f09495ac8a18c4f03be05f23128 ./SRPMS/suse/9.x/otrs-1.2.0-beta3.src.rpm cc76728b09aa8527f6c1bd8efec06e32 ./SRPMS/redhat/7.x/otrs-1.2.0-beta3.src.rpm b9e28735cffac231cc8f930433e99705 ./SRPMS/redhat/8.0/otrs-1.2.0-beta3.src.rpm a93c66b6ee39a74b292b09a6bd519a78 ./otrs-1.2.0-beta3.tar.gz e4a500597adf49caeef5f402c850c8bd ./otrs-1.2.0-beta3.tar.bz2 ----------------------------------------------------------------- Upgrading: ========== For those folks who are using OTRS 1.1 and want to upgrade to 1.2 please read the UPGRADING and INSTALL files. Online Documentation: ===================== http://doc.otrs.org/cvs/en/html/ http://doc.otrs.org/cvs/de/html/ Bugreports: =========== http://bugs.otrs.org/ (Thanks!) We appreciate your help with the development of OTRS. :-) Have a lot of fun! Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! From me@otrs.de Mon Feb 16 22:33:53 2004 Return-Path: X-Original-To: announce@otrs.org Delivered-To: otrs-announce@esanta.edenhofer.de Received: by esanta.edenhofer.de (Postfix, from userid 500) id E87B5843AB; Mon, 16 Feb 2004 22:33:53 +0100 (CET) Date: Mon, 16 Feb 2004 22:33:53 +0100 From: Martin Edenhofer To: announce@otrs.org Message-ID: <20040216213353.GY23906@esanta.pureserver.info> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline X-Operating-System: SuSE Linux 2.4.20-4GB i686 X-Uptime: 11:47pm up 41 days 2:27, 8 users, load average: 0.00, 0.05, 0.07 X-Mailer: Muttis Mailer / Mutt 1.4i (2002-05-29) Subject: [announce] OTRS 1.2 (South Beach) Released X-BeenThere: announce@otrs.org X-Mailman-Version: 2.1.2 Precedence: list Reply-To: Announcements about OTRS List-Id: Announcements about OTRS List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Mon, 16 Feb 2004 21:33:54 -0000 Hi, we are proud to announce OTRS 1.2.1 (South Beach) today. The first official release of OTRS 1.2. The increased number of developers made it possible to shift a huge amount of working power the new version. South Beach has many nifty new features. Here are some of them: ====================== * new FAQ/Support/Knowlage database (with agent, customer and public interface) * new "single sign on" (pre-authentication) feature to auth modules (now we do have the following default mdoules: DB, LDAP and HTTPBasicAuth) * new PostMaster(POP3).pl filter options like procmail (configurable over Kernel/Config.pm) * new agent interface notifications modules layer/feature (show agent notifications in agent interface, it's possible to write your own modules e. g. for escalation infos like: Ticket 123 needs to be answerd within the next 2 hours) * new ticket permission modules layer/feature (so you can write your own permission concept) * multi customer map/source support (use a customer database and a LDAP tree as customer source to the same time on one installation) * new UTF-8 support (for frontend and backend) * new internationalization of agent notification messages (configurable over admin interface) * new SAPDB support (experimental) * new Oracle support (experimental) And we heavily improved the following things: ============================================= * improved screen handling (back, next window, last window, ...) * improved html themes * improved ticket permission options (ro, rw, move, create, ...) * improved ticket free text feature (in ticket search and phone view - max. 8 Keys and 8 Values) * improved ticket search (with more ticket properties and time options) * improved GenericAgent (with more options for search and set properties) * improved TicketStorageModule (now it's possible to switch from one to the other backend on the fly) You can find a complete list of all changes in the CHANGES file. And before you install it you can try our demosystem at http://otrs.org/demo/ Download: ========= Our mirrors have been armed by now. You can download the new release at the following servers: ftp://ftp.gwdg.de/pub/misc/otrs/ ftp://ftp.samurai.com/pub/otrs/ ftp://ftp.otrs.org/pub/otrs/ A full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ ----------------------------------------------------------------- MD5 message digest (128-bit) checksums 85da20b6de385f61ea411f52b63a1bbe ./RPMS/suse/7.3/otrs-1.2.1-01.i386.rpm 5a3e9f3c9a8a84fa51313bd0fe6de69f ./RPMS/suse/8.x/otrs-1.2.1-01.i386.rpm d9583ec251f7337ba70464374fcccd84 ./RPMS/suse/9.x/otrs-1.2.1-01.i386.rpm 860853b001af2737efa58eb9a960d450 ./RPMS/redhat/7.x/otrs-1.2.1-01.i386.rpm d7fc36d90c7ec4780669f2d50e94cf36 ./RPMS/redhat/8.0/otrs-1.2.1-01.i386.rpm 909059a26ac16005ed5bb94319e15701 ./SRPMS/suse/7.3/otrs-1.2.1-01.src.rpm b91d7d66b84b4dca564fa4e7a07b394a ./SRPMS/suse/8.x/otrs-1.2.1-01.src.rpm dd2e51bb75c202f31595808dc7e3279c ./SRPMS/suse/9.x/otrs-1.2.1-01.src.rpm c3024f0b2d0c5346ed0ec18aa161d713 ./SRPMS/redhat/7.x/otrs-1.2.1-01.src.rpm 308b6a39e1e724dd6a61ffc49c67ca0f ./SRPMS/redhat/8.0/otrs-1.2.1-01.src.rpm f0e5ae6b2019bae4b99d37438e1198a4 ./otrs-1.2.1-01.tar.gz e6f846652842ea7f1aac8fae9f17fe27 ./otrs-1.2.1-01.tar.bz2 ----------------------------------------------------------------- Upgrading: ========== For those folks who are using OTRS 1.1 and want to upgrade to 1.2 please read the UPGRADING and INSTALL files. We want to say "thank you" to the OTRS community! Have a lot of fun! Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! From me@otrs.de Mon Feb 23 23:48:13 2004 Return-Path: X-Original-To: announce@otrs.org Delivered-To: otrs-announce@esanta.edenhofer.de Received: by esanta.edenhofer.de (Postfix, from userid 500) id 3FF4B843A9; Mon, 23 Feb 2004 23:48:13 +0100 (CET) Date: Mon, 23 Feb 2004 23:48:13 +0100 From: Martin Edenhofer To: announce@otrs.org Message-ID: <20040223224813.GQ23906@esanta.pureserver.info> Mime-Version: 1.0 Content-Type: text/plain; charset=iso-8859-1 Content-Disposition: inline Content-Transfer-Encoding: 8bit X-Operating-System: SuSE Linux 2.4.20-4GB i686 X-Uptime: 11:47pm up 41 days 2:27, 8 users, load average: 0.00, 0.05, 0.07 X-Mailer: Muttis Mailer / Mutt 1.4i (2002-05-29) Subject: [announce] OTRS 1.2.2 (South Beach) Released X-BeenThere: announce@otrs.org X-Mailman-Version: 2.1.2 Precedence: list Reply-To: Announcements about OTRS List-Id: Announcements about OTRS List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Mon, 23 Feb 2004 22:48:13 -0000 Hi, we are proud to announce OTRS 1.2.2 (South Beach) today. This is the latest release on the 1.2 branch with major bug fix 319. Changes: ======== (2004/02/17) changed screen after moved ticket (like OTRS 1.1) (2004/02/17) added null option to search free text options http://bugs.otrs.org/show_bug.cgi?id=321 (2004/02/17) fixed double quote bug in GetIdOfArticle()/CreateArticle() http://bugs.otrs.org/show_bug.cgi?id=319 (2004/02/17) fixed bug 317 - Return Path set to invalid email http://bugs.otrs.org/show_bug.cgi?id=317 Download: ========= ftp://ftp.gwdg.de/pub/misc/otrs/ (Germany/Göttingen) ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) ftp://ftp.samurai.com/pub/otrs/ (Canada/Toronto) (a full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/) MD5 message digest (128-bit) checksums 6f26f0d72b91a3d36e17fc56a0e72ef2 ./RPMS/suse/7.3/otrs-1.2.2-01.i386.rpm c069e4d932dac23d8ab5bde64d586bc8 ./RPMS/suse/8.x/otrs-1.2.2-01.i386.rpm b4c2099c2e44f9aaf8d1878ada5c2ddf ./RPMS/suse/9.x/otrs-1.2.2-01.i386.rpm 220a03bcca545312e0939d6711caf947 ./RPMS/redhat/7.x/otrs-1.2.2-01.i386.rpm a3b82c4d522aa16187e924eaa76404f3 ./RPMS/redhat/8.0/otrs-1.2.2-01.i386.rpm 2f3fa310c6771a6d15876724ab026bc4 ./SRPMS/suse/7.3/otrs-1.2.2-01.src.rpm e590aac8c0266c00ea00a33a1aac56e1 ./SRPMS/suse/8.x/otrs-1.2.2-01.src.rpm 5fb0a412226373e1655aeb7ffef7e32d ./SRPMS/suse/9.x/otrs-1.2.2-01.src.rpm 5e223a4db79766de6a5839c1ba0a5182 ./SRPMS/redhat/7.x/otrs-1.2.2-01.src.rpm 1d8c375e1acfffccc833b33a83abe721 ./SRPMS/redhat/8.0/otrs-1.2.2-01.src.rpm 57afaea1bb0bb7e1644b78f7defda7d1 ./otrs-1.2.2-01.tar.gz ef154439ec31224f1c60b0777d95dddc ./otrs-1.2.2-01.tar.bz2 Upgrading: ========== For those folks who are using OTRS 1.1 and want to upgrade to 1.2 please read the UPGRADING and INSTALL files. Bugreports: =========== http://bugs.otrs.org/ (Thanks!) We appreciate your help with the development of OTRS. :-) Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! From me@otrs.de Thu Apr 8 08:21:30 2004 Return-Path: X-Original-To: announce@otrs.org Delivered-To: otrs-announce@esanta.edenhofer.de Received: by esanta.edenhofer.de (Postfix, from userid 500) id AA014843C1; Thu, 8 Apr 2004 08:21:30 +0200 (CEST) Date: Thu, 8 Apr 2004 08:21:30 +0200 From: Martin Edenhofer To: announce@otrs.org Message-ID: <20040408062130.GO13876@esanta.pureserver.info> Mime-Version: 1.0 Content-Type: text/plain; charset=iso-8859-1 Content-Disposition: inline Content-Transfer-Encoding: 8bit X-Operating-System: SuSE Linux 2.4.20-4GB i686 X-Uptime: 9:13am up 92 days 11:52, 15 users, load average: 0.09, 0.15, 0.15 X-Mailer: Muttis Mailer / Mutt 1.4i (2002-05-29) Subject: [announce] OTRS 1.2.3 (South Beach) Released X-BeenThere: announce@otrs.org X-Mailman-Version: 2.1.2 Precedence: list Reply-To: Announcements about OTRS List-Id: Announcements about OTRS List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Thu, 08 Apr 2004 06:21:31 -0000 Hi, we are proud to announce OTRS 1.2.3 (South Beach) today. This is the latest release of OTRS 1.2, and contains some fixes. For a complete list see below. The OTRS team strongly recommends all OTRS 1.x users upgrade to OTRS 1.2.3 with the new theme templates of this release. Due to the security/quoting bugs fixed in this release. Changes: ======== - (2004/03/29) fixed some html quote bugs - (2004/03/28) fixed bug 365 - null attachment kills pop import script http://bugs.otrs.org/show_bug.cgi?id=365 - (2004/03/25) updated pl language translation, Thanks to Tomasz Melissa! - (2004/03/25) fixed quote bug in AgentPhoneView, AgentEmail and AgentCompose. - (2004/03/08) fixed bug 341 Wrong results searching for time ranges http://bugs.otrs.org/show_bug.cgi?id=341 - (2004/02/29) fixed language quoting in customer login screen - (2004/02/27) fixed missing "internal (agent)" agent search faq - (2004/02/27) fixed possible owner selection in AgentPhone/AgentEmail Download: ========= ftp://ftp.gwdg.de/pub/misc/otrs/ (Germany/Göttingen) ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) ftp://ftp.samurai.com/pub/otrs/ (Canada/Toronto) (a full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/) MD5 message digest (128-bit) checksums 1055f4f98dcca212948a94ea16082ce4 ./RPMS/suse/7.3/otrs-1.2.3-01.i386.rpm d8419a5d67b6b4be9c066ba53434ba3f ./RPMS/suse/8.x/otrs-1.2.3-01.i386.rpm 249f593efa4ce74da8de036b2cf90f5f ./RPMS/suse/9.x/otrs-1.2.3-01.i386.rpm e845a56eb2efe98ee71e66e2637b3b30 ./RPMS/redhat/7.x/otrs-1.2.3-01.i386.rpm 8a87225748aa3ae232fdf78b9dcd83f3 ./RPMS/redhat/8.0/otrs-1.2.3-01.i386.rpm 5e8361f83359ffca42bbe93b8fe9dc47 ./SRPMS/suse/7.3/otrs-1.2.3-01.src.rpm dac6d6f20b1993f29731e26db1c28bfe ./SRPMS/suse/8.x/otrs-1.2.3-01.src.rpm 234f5fe05abbee3bac4a83a14664f1ce ./SRPMS/suse/9.x/otrs-1.2.3-01.src.rpm bcb71abc551aca911f481cd03b1cd04b ./SRPMS/redhat/7.x/otrs-1.2.3-01.src.rpm 341a72ec6d68c104735685b617dcc1e8 ./SRPMS/redhat/8.0/otrs-1.2.3-01.src.rpm 5c8e5f7594267c9b675211d032b8f72a ./otrs-1.2.3-01.tar.gz acb66fd3b3d02cd1272814b8306b3a55 ./otrs-1.2.3-01.tar.bz2 Upgrading: ========== For those folks who are using OTRS 1.1 and want to upgrade to 1.2 please read the UPGRADING and INSTALL files. Bugreports: =========== http://bugs.otrs.org/ (Thanks!) We appreciate your help with the development of OTRS. :-) Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! From stefan@otrs.org Wed Jun 16 09:55:24 2004 Return-Path: X-Original-To: announce@otrs.org Delivered-To: otrs-announce@esanta.edenhofer.de Received: from mail.otrs.org (mail.otrs.org [217.160.72.171]) by esanta.edenhofer.de (Postfix) with ESMTP id D8B33843D0 for ; Wed, 16 Jun 2004 09:55:24 +0200 (CEST) Received: by mail.otrs.org (Postfix, from userid 1000) id 0D9681C332F; Wed, 16 Jun 2004 09:45:49 +0200 (CEST) Date: Wed, 16 Jun 2004 09:45:49 +0200 From: Stefan Winter To: announce@otrs.org Message-ID: <20040616074549.GA1813@otrs.org> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline X-Operating-System: Linux 2.4.24-1-686 i686 Organization: ((otrs.de)) User-Agent: Mutt/1.5.5.1+cvs20040105i Subject: [announce] OTRS at the LinuxTag in Karlsruhe (Germany) X-BeenThere: announce@otrs.org X-Mailman-Version: 2.1.2 Precedence: list Reply-To: Announcements about OTRS List-Id: Announcements about OTRS List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Wed, 16 Jun 2004 07:55:25 -0000 Hi, on the 24th June there will be a talk about the OTRS in a CERT enviroment at the LinuxTag in Karlsruhe. It will deliver some insights of future OTRS versions. For more information have a look at http://www.linuxtag.org/2004/talk.do?id=e150 PS: We are always searching for good case studies! This is an easy way for you to help us with the project. Please contact me in case you have a good one for us. Gruss Stefan Winter -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 From me@otrs.de Fri Jul 9 12:03:45 2004 Return-Path: X-Original-To: announce@otrs.org Delivered-To: otrs-announce@esanta.edenhofer.de Received: by esanta.edenhofer.de (Postfix, from userid 500) id B056E843A8; Fri, 9 Jul 2004 12:03:45 +0200 (CEST) Date: Fri, 9 Jul 2004 12:03:45 +0200 From: Martin Edenhofer To: announce@otrs.org Subject: [announce] OTRS 1.2.4 (South Beach) Message-ID: <20040709100345.GF14828@esanta.pureserver.info> Mime-Version: 1.0 Content-Type: text/plain; charset=iso-8859-1 Content-Disposition: inline Content-Transfer-Encoding: 8bit X-Operating-System: SuSE Linux 2.4.20-4GB i686 X-Uptime: 1:15pm up 177 days 14:54, 5 users, load average: 0.24, 0.32, 0.26 X-Mailer: Muttis Mailer / Mutt 1.4i (2002-05-29) X-BeenThere: announce@otrs.org X-Mailman-Version: 2.1.2 Precedence: list Reply-To: Announcements about OTRS List-Id: Announcements about OTRS List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Fri, 09 Jul 2004 10:03:45 -0000 Hi, we are proud to announce OTRS 1.2.4 (South Beach) today. This is the latest release of OTRS 1.2, and contains some "_small_" fixes from the last months. For a complete list see below. JFI, the upcoming OTRS 1.3 will be released in Aug04 with many new features like webinterface for PostMaster filter, a statistic framework, improved customer panel with fulltext search, dtl block feature and many other news. Changes: ======== - (2004/06/29) added rpm package for SUSE 9.1 - (2004/06/29) fixed bug [456] not existing queue_auto_response references in scripts/database/initial_insert.sql - (2004/06/11) added Hungarian translation. Thanks to Gáncs Gábor! - (2004/04/10) fixed not shown "this message is written in an other charset as your own" link in agent zoom - (2004/04/08) fixed performance problem in Kernel::Language module (get ~5% more performance of the webinterface) - (2004/04/06) added missing priority options in SearchTicket() of Kernel::System::Ticket. Download: ========= ftp://ftp.gwdg.de/pub/misc/otrs/ (Germany/Göttingen) ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) ftp://ftp.samurai.com/pub/otrs/ (Canada/Toronto) (a full list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/) MD5 message digest (128-bit) checksums c9752d83238440ed131ae1e44b2fa6d5 ./RPMS/suse/7.3/otrs-1.2.4-01.i386.rpm 215d83d300b5e84b0d2fa50ee9725cf3 ./RPMS/suse/8.x/otrs-1.2.4-01.i386.rpm a6e89ac1f1ffc17ef18d99cd7d08896c ./RPMS/suse/9.0/otrs-1.2.4-01.i386.rpm 4e4262496709090f570e352d5132082f ./RPMS/suse/9.1/otrs-1.2.4-01.i386.rpm 734116844cdf2995a4365791a211d0ea ./RPMS/redhat/7.x/otrs-1.2.4-01.i386.rpm e7daadadf155c680b69db02e9c351b37 ./RPMS/redhat/8.0/otrs-1.2.4-01.i386.rpm 9a0a8d13bfcb659738c5fc3e00a4e95a ./SRPMS/suse/7.3/otrs-1.2.4-01.src.rpm 5ef8c2f94f25328ee3e59f639418c222 ./SRPMS/suse/8.x/otrs-1.2.4-01.src.rpm a4ab4b7d24b9c663f3167c9548e9fa90 ./SRPMS/suse/9.0/otrs-1.2.4-01.src.rpm 723c0d29658854055460592a631f686f ./SRPMS/suse/9.1/otrs-1.2.4-01.src.rpm d49725bdaa200f938684b596125a135f ./SRPMS/redhat/7.x/otrs-1.2.4-01.src.rpm 98c93361fde94e12bb46fd62557dd62e ./SRPMS/redhat/8.0/otrs-1.2.4-01.src.rpm 01db4440eebd3b27b9235726d67eff36 ./otrs-1.2.4-01.tar.gz 7c2c55a5104044635220593e0511540c ./otrs-1.2.4-01.tar.bz2 Upgrading: ========== For those folks who are using OTRS 1.1 and want to upgrade to 1.2 please read the UPGRADING and INSTALL files. Bugreports: =========== http://bugs.otrs.org/ (Thanks!) We appreciate your help with the development of OTRS. :-) Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! From me@otrs.de Mon Aug 23 20:17:38 2004 Return-Path: X-Original-To: announce@otrs.org Delivered-To: otrs-announce@esanta.edenhofer.de Received: by esanta.edenhofer.de (Postfix, from userid 500) id D1A628446A; Mon, 23 Aug 2004 20:17:38 +0200 (CEST) Date: Mon, 23 Aug 2004 20:17:38 +0200 From: Martin Edenhofer To: announce@otrs.org Message-ID: <20040823181738.GX30118@esanta.pureserver.info> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline X-Operating-System: SuSE Linux 2.4.20-4GB i686 X-Uptime: 10:44am up 7 days 22:17, 8 users, load average: 1.02, 1.17, 1.17 X-Mailer: Muttis Mailer / Mutt 1.4i (2002-05-29) Subject: [announce] OTRS 1.3 (Sandy Beach) ahead! X-BeenThere: announce@otrs.org X-Mailman-Version: 2.1.2 Precedence: list Reply-To: Announcements about OTRS List-Id: Announcements about OTRS List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Mon, 23 Aug 2004 18:17:39 -0000 For OTRS the year 2004 is quite successfull and the community around the world is growing fast. Today we want to inform you about the release date of the next OTRS version. OTRS 1.3 with many new features will be published on the 20th September 2004. A detailed announcement will be published on the 20th September 2004. This e-mail is just to inform all of you that we have a featurefreeze. OTRS 1.3 Key Feature: --------------------- o Stats Framework (easy to create own stats modules) o WebInterface for GenericAgent o WebInterface for PostMaster filter o Ticket Bulk feature o New PreApplicationModule layer for agent and customer interface, usable for login info changes, welcome messages or license infos o New Radios authentication modules o Improved customer panel with fulltext search o Improved customer panel with icons o Mulit serach options to customer serach e. g. "name+phone" o Multi attachments in compose message or note o Global TimeZone feature o Follow up check based on references and in-reply-to header o Auto convert of incoming html only emails to text/plain o .dtl Block feature o .dtl Include feature o Language custom and module translations files o ... and many other small new features We also want to inform you about the upcoming OTRS 2.0 Key Feature. OTRS 2.0 Key Feature: --------------------- o Workflow feature o Ticket ACL feature o Role feature o SMIME support o PGP support Have fun! Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! From me@otrs.de Wed Aug 25 10:19:07 2004 Return-Path: X-Original-To: announce@otrs.org Delivered-To: otrs-announce@esanta.edenhofer.de Received: by esanta.edenhofer.de (Postfix, from userid 500) id 6CDFE84394; Wed, 25 Aug 2004 10:19:07 +0200 (CEST) Date: Wed, 25 Aug 2004 10:19:07 +0200 From: Martin Edenhofer To: announce@otrs.org Message-ID: <20040825081907.GL30118@esanta.pureserver.info> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline X-Operating-System: SuSE Linux 2.4.20-4GB i686 X-Uptime: 10:44am up 7 days 22:17, 8 users, load average: 1.02, 1.17, 1.17 Subject: [announce] OTRS 1.3 Beta 3 (Sandy Beach) Released X-BeenThere: announce@otrs.org X-Mailman-Version: 2.1.2 Precedence: list Reply-To: Announcements about OTRS List-Id: Announcements about OTRS List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Wed, 25 Aug 2004 08:19:07 -0000 The OTRS Team is pleased to announce the release of OTRS 1.3 Beta 3. This is the first public "beta" version of the new OTRS 1.3. Upgrading: ========== For those folks who are using OTRS 1.2 and want to upgrade to 1.3 please read the UPGRADING and INSTALL files. Bugreports: =========== http://bugs.otrs.org/ (Thanks!) Changes: ======== General: -------- o new Stats Framework (easy to create own stats modules) o WebInterface for GenericAgent o WebInterface for PostMaster filter o Ticket Bulk feature o new PreApplicationModule layer for agent and customer interface, usable for login info changes, welcome messages or license infos o new notification module for customer panel (like existing notification module layer for agent interface) o new Radios authentication modules o improved customer panel with fulltext search o improved customer panel with icons o added customer panel MyTickets and CompanyTickets feature o added mulit serach options to customer serach e. g. "name+phone" in customer search o added multi customer id support o added tags for salutatuion, signateure and std. responses o added global TimeZone feature Email handling: --------------- o added follow up check feature based on references and in-reply-to header o new auto convert of incoming html only emails to text/plain Frontend: --------- o new language translations o new .dtl Block feature o new .dtl Include feature o new language custom and module translations files o html application output filter layer o attachment size is now shown o multi attachments in compose message or note o ticket_history is now with i18n support Session: -------- o new session config option, MaxSessionIdleTime o new session config option, SessionUseCookieAfterBrowserClose to keep cookies in browser (after closing the browser) till expiration of session (default is 0). System: ------- o new feature to use crypted database password option in Kernel/Config.pm o improved utf-8 support o improved database handling of large objects o improved otrs LDAP modules with AlwaysFilter and Charset options (details: http://cvs.otrs.org/cvsweb.cgi/otrs/CHANGES?rev=1.128) Online Documentation: ===================== http://doc.otrs.org/cvs/en/html/ http://doc.otrs.org/cvs/de/html/ Download: ========= ftp://ftp.otrs.org/pub/otrs/ ----------------------------------------------------------------- MD5 message digest (128-bit) checksums adddb67bbb290bfc4830c3be28da378a ./RPMS/suse/7.3/otrs-1.3.0-beta3.i386.rpm 5a1c389c5d2167ddbe903c3118c19f5f ./RPMS/suse/8.x/otrs-1.3.0-beta3.i386.rpm 2b436f316f6d2b2734dfb8f83abb4030 ./RPMS/suse/9.0/otrs-1.3.0-beta3.i386.rpm b6506a31bbc0e5953b2ca01c9d7aaa0a ./RPMS/suse/9.1/otrs-1.3.0-beta3.i386.rpm b6c8487aa80dd86bda9b97ee4272d9ab ./RPMS/redhat/7.x/otrs-1.3.0-beta3.i386.rpm 446b6e1c35ac3ef95a9e473ab4ad100f ./RPMS/redhat/8.0/otrs-1.3.0-beta3.i386.rpm 052e7493be61f2bda288206f39b12656 ./SRPMS/suse/7.3/otrs-1.3.0-beta3.src.rpm 69eff2d63e0bfbd8368060cb8679a035 ./SRPMS/suse/8.x/otrs-1.3.0-beta3.src.rpm 02b7f04e98718e927f37018f77a31f19 ./SRPMS/suse/9.0/otrs-1.3.0-beta3.src.rpm d23a07429c5e8d271c7871a76ed37abe ./SRPMS/suse/9.1/otrs-1.3.0-beta3.src.rpm cf6d6b1d1d8f2adb776eecbb1a45395f ./SRPMS/redhat/7.x/otrs-1.3.0-beta3.src.rpm 6a336f9f4f9d1f7cc847228113fcf9d4 ./SRPMS/redhat/8.0/otrs-1.3.0-beta3.src.rpm a7367e5d888c4282f20b3d5cbceeedef ./otrs-1.3.0-beta3.tar.gz 49d0cde8098cfbe2fe09339eb3a7be32 ./otrs-1.3.0-beta3.tar.bz2 ----------------------------------------------------------------- We appreciate your help with the development of OTRS. :-) Have a lot of fun! Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! From me@otrs.de Wed Sep 8 14:16:47 2004 Return-Path: X-Original-To: announce@otrs.org Delivered-To: otrs-announce@esanta.edenhofer.de Received: by esanta.edenhofer.de (Postfix, from userid 500) id 87C14843B4; Wed, 8 Sep 2004 14:16:47 +0200 (CEST) Date: Wed, 8 Sep 2004 14:16:47 +0200 From: Martin Edenhofer To: announce@otrs.org Message-ID: <20040908121647.GD13251@esanta.pureserver.info> Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline X-Operating-System: SuSE Linux 2.4.20-4GB i686 X-Uptime: 10:44am up 7 days 22:17, 8 users, load average: 1.02, 1.17, 1.17 Subject: [announce] OTRS 1.3 Beta 4 (Sandy Beach) Released X-BeenThere: announce@otrs.org X-Mailman-Version: 2.1.2 Precedence: list Reply-To: Announcements about OTRS List-Id: Announcements about OTRS List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , X-List-Received-Date: Wed, 08 Sep 2004 12:16:49 -0000 The OTRS Team is pleased to announce the release of OTRS 1.3 Beta 4. Upgrading: ========== For those folks who are using OTRS 1.2 and want to upgrade to 1.3 please read the UPGRADING and INSTALL files. Bugreports: =========== http://bugs.otrs.org/ (Thanks!) Changes for 1.3 Beta 4: ======================= o fixed bug 380 - Does not allow change of customer login o fixed bug 502 - Email bouncing does not work o fixed bug 503 - Move Ticket into queue not possible o fixed bug 504 - $Text{"0"} in DTLs does not produce any output o added delete option for pop3 accounts in admin interface o improved generic agent web interface o fixed '' selection on ticket free text search o support of sub dtl blocks o fixed call customer via phone (set state was ignored) o fixed multi customer id support and added docu Changes for 1.3: ================ General: -------- o new Stats Framework (easy to create own stats modules) o WebInterface for GenericAgent o WebInterface for PostMaster filter o Ticket Bulk feature o new PreApplicationModule layer for agent and customer interface, usable for login info changes, welcome messages or license infos o new notification module for customer panel (like existing notification module layer for agent interface) o new Radios authentication modules o improved customer panel with fulltext search o improved customer panel with icons o added customer panel MyTickets and CompanyTickets feature o added mulit serach options to customer serach e. g. "name+phone" in customer search o added multi customer id support o added tags for salutatuion, signateure and std. responses o added global TimeZone feature Email handling: --------------- o added follow up check feature based on references and in-reply-to header o new auto convert of incoming html only emails to text/plain Frontend: --------- o new language translations o new .dtl Block feature o new .dtl Include feature o new language custom and module translations files o html application output filter layer o attachment size is now shown o multi attachments in compose message or note o ticket_history is now with i18n support Session: -------- o new session config option, MaxSessionIdleTime o new session config option, SessionUseCookieAfterBrowserClose to keep cookies in browser (after closing the browser) till expiration of session (default is 0). System: ------- o new feature to use crypted database password option in Kernel/Config.pm o improved utf-8 support o improved database handling of large objects o improved otrs LDAP modules with AlwaysFilter and Charset options (details: http://cvs.otrs.org/cvsweb.cgi/otrs/CHANGES?rev=1.130) Online Documentation: ===================== http://doc.otrs.org/cvs/en/html/ http://doc.otrs.org/cvs/de/html/ Download: ========= ftp://ftp.otrs.org/pub/otrs/ ----------------------------------------------------------------- MD5 message digest (128-bit) checksums 50005f1fc797b826b4973d0a1c82503e ./RPMS/suse/7.3/otrs-1.3.0-beta4.i386.rpm cb5daba2123ad8785cd194588fb17e43 ./RPMS/suse/8.x/otrs-1.3.0-beta4.i386.rpm 8857129c258c706aaf648af391775364 ./RPMS/suse/9.0/otrs-1.3.0-beta4.i386.rpm 99b6b119d87871d90ca3a901c0c067f1 ./RPMS/suse/9.1/otrs-1.3.0-beta4.i386.rpm e5c018923fb93f3f39e3eb30b1c0c2ec ./RPMS/redhat/7.x/otrs-1.3.0-beta4.i386.rpm 048ba6ea2dd23c571dbc185e005b199b ./RPMS/redhat/8.0/otrs-1.3.0-beta4.i386.rpm 43135e6fe3b05de908746952cc79bf70 ./SRPMS/suse/7.3/otrs-1.3.0-beta4.src.rpm d7654196731c7c3b49236f94d5f11ad7 ./SRPMS/suse/8.x/otrs-1.3.0-beta4.src.rpm 6017fd621ade6552d34de9a7ea71a82b ./SRPMS/suse/9.0/otrs-1.3.0-beta4.src.rpm 933ace06975b1ddf61c4c630e1e59e12 ./SRPMS/suse/9.1/otrs-1.3.0-beta4.src.rpm 1d49939c04c0c7a2d13db8279411d6ec ./SRPMS/redhat/7.x/otrs-1.3.0-beta4.src.rpm 7314a4820fb22399fc4e72f6f4c4c11d ./SRPMS/redhat/8.0/otrs-1.3.0-beta4.src.rpm ab86cd0244157624b92a7396dd6e8b32 ./otrs-1.3.0-beta4.tar.gz dbb9c493cb1daea00e39bb0a65b761d2 ./otrs-1.3.0-beta4.tar.bz2 ----------------------------------------------------------------- We appreciate your help with the development of OTRS. :-) Have a lot of fun! Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! From me@otrs.de Thu Sep 23 08:50:47 2004 Return-Path: X-Original-To: announce@otrs.org Delivered-To: otrs-announce@esanta.edenhofer.de Received: from [192.168.1.2] (pD9EB541D.dip0.t-ipconnect.de [217.235.84.29]) (using TLSv1 with cipher RC4-MD5 (128/128 bits)) (Client did not present a certificate) by esanta.edenhofer.de (Postfix) with ESMTP id BE81684252 for ; Thu, 23 Sep 2004 08:50:46 +0200 (CEST) Message-ID: <415271C3.6040605@otrs.de> Date: Thu, 23 Sep 2004 08:48:35 +0200 From: Martin Edenhofer User-Agent: Mozilla Thunderbird 0.8 (X11/20040913) X-Accept-Language: en-us, en MIME-Version: 1.0 To: announce@otrs.org Content-Type: text/plain; charset=ISO-8859-1; format=flowed Content-Transfer-Encoding: 8bit Subject: [announce] OTRS 1.3 (Sandy Beach) Released X-BeenThere: announce@otrs.org X-Mailman-Version: 2.1.2 Precedence: list Reply-To: Announcements about OTRS List-Id: Announcements about OTRS List-Unsubscribe: , List-Archive: List-Post: List