[announce] beta 5 released

[Martin Edenhofer]

Hi,

a new release (beta 5) has been uploaded to our webserver
http://www.otrs.org/ The following changes have been made:

0.5 BETA5 (2002-05-27)
 - added ticket escalation - if a ticket is to old, only this ticket will be shown
    till somebody is working on it
     * added new row (ticket_answered) to ticket table
     * updated Kernel/Output/HTML/<THEME>/AdminQueueForm.dtl
 - added auto ticket unlock for locked old not answered tickets
     * added new row (ticket_answered) to ticket table
     * modified Kernel::System::Ticket::Lock::SetLock()
     * added bin/UnlockTickets.pl with --timeout and --all options
 - added command line tool (bin/DeleteSessionIDs.pl) to delete expired or all session
    ids via command line or cron - options are --help, --expired and --all (martin)
 - fixed bug[7] (http://bugs.otrs.org/show_bug.cgi?id=7 - space in Installer.pm
    lets creating of database otrs in MySQL fail) by Stefan Schmidt. (martin)
 - added URL (screen) recovery after session timeout and possibility to send
    links without session id. Example: Shows you the ticket after OpenTRS
    login - http://host.example.com/otrs/index.pl?AgentZoom&TicketID=9 (martin)
 - added http://bugs.otrs.org/ link to the Error.dtl template, to get an easier
    bug reporting (martin)
 - added NoPermission.dtl screen (martin)
 - added phone tool - Kernel::Modules::AgentPhone.pm (martin)
 - added french translation (thanks to Martin Scherbaum)
 - added 'Send follow up notification' and 'Send new ticket notification' to agent
    feature (martin)
     * added new values to initial_insert.sql for agent notifications, table:
       ticket_history_type, value: SendAgentNotification
     * modified Kernel/Output/HTML/<THEME>/AgentPreferencesForm.dtl
     * required "new" options in Kernel::Config.pm!
 - fixed suse-rcotrs script (thanks to Martin Scherbaum)
     * added "INIT INFO"
     * just check httpd and mysqld - no restart
     * added stop-force|start-force option to restart httpd and mysqld
 - added help texts to the admin screens (martin)

0.5 BETA4 (2002-05-07)
 - changed login screen and added motd feature (Kernel/Output/HTML/Standard/Motd.dtl
   the motd file) (martin)
 - added Kernel::Modules::AdminCharsets.pm (martin)
 - added Kernel::Modules::AdminStatus.pm (martin)
 - added Kernel::Modules::AdminLanguages.pm (martin)
 - added mod_perl stuff to README.webserver and scripts/suse-httpd.include.conf (martin)
 - fixed bug[6] (http://bugs.otrs.org/show_bug.cgi?id=6 - user is a reserved word in
    SQL) reported by Charles Wimmer. Added some variables for table names and columns
    to Kernel/Config.pm. Important: For existing installations you have to change the
    Config.pm or to rename the "user" table to "system_user"! (martin)
 - added "kill all sessions" funktion to Kernel::Modules::AdminSession.pm (martin)
 - added old subject ("subject snip") and old email ("body snip") to auto reply (martin)
 - added stats support Kernel::Modules::SystemStats and bin/mkStats.pl (with GD) (martin)
 - fixed missing html quoting in Kernel::Output::HTML::Agent->AgentHistory (martin)
 - update of html in AgentTicketView.dtl and AgentZoom.dtl (stefan)
 - added MoveInToAllQueues [1|0] to Config.pm (allow to choose the move queues for
    ticket view and zoom [all|own]) (martin)

You find the new RPMs and tar.gz files on http://www.otrs.org/
Please do not hesitate to give us feedback about the new release.

Update note: A few database table attributes has changed, use:
"host:~ # cat /opt/OpenTRS/scripts/DBUpdate.mysql.sql | mysql -f -u root -p otrs"
to get old databases up to date.

Bugreports => http://bugs.otrs.org/

We appreciate your help with the development of OpenTRS.

Have fun!

  Martin Edenhofer

--
Old programmers never die. They just branch to a new address.