[announce] OTRS advanced training between 23/05/2005 and 25/05/2005 (German)

[Stefan Rother]

Good morning,

Between 23/05/2005 and 25/05/2005 at Linux-Hotel again takes place a 
German OTRS advanced training. I would like to tell it in this round, 
because I think not all people have notice it bevor.

Here you have the chance to expert all about OTRS in a small group.
The advanced training extend 3 days and who now the Linux Hotel, says 
that is a lovely place.:)

advanced training themes:

- Configure the OTRS server.

- Spezial config options and how can I use it.

- Aim and accomplish backup- and restore procedures.

- Customize the OTRS webinterfaces.
   Generate own webforms for customer ticket interface.
   Generate own reports and stats.

- Time for miscellaneous themes and spezial questions.

Training informations and informations about the location you could 
found here:

http://www.linuxhotel.de/otrs.html

Thanks for your help!:)

I wish a nice day,

Stefan Rother

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