[announce] Release Note OTRS 2.3.4 (Bora Bora)

Hauke Böttcher hb at otrs.com
Wed Jan 21 13:53:34 GMT 2009


Dear Community Members,

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

We are proud to announce that the stable release of OTRS 2.3.4 
(Bora Bora) has been released today.

Enhancements:
=============

* New Support Assessment module included - The integrated 
  Support Assessment tool allows you to check relevant 
  Installation and configuration settings in order to optimize 
  your OTRS.
  Therefor the integrated module checks several system components
  e.g. database, operating system, webserver and OTRS itself. 
  The new module is also useful for current Enterprise Support-
  and Enterprise Subscription (start in Q.1. 2009) customers 
  who can directly submit OTRS-related parameters to our support-
  team.
* Updated Chinese translation, thanks to Never Min!

Minor Bugfixes:
===============

* Bug #3459 - Tickets in the state "pending" were not escalated
              but were shown in the escalation overview with a 
              false timestamp calculation (34512 days).
              [ http://bugs.otrs.org/show_bug.cgi?id=3459 ]

* Bug #3367 - Escalation of a first response was not stopped by 
              an external notification (which was working in 
              OTRS 2.2.x).
              [ http://bugs.otrs.org/show_bug.cgi?id=3367 ]

* Bug #2730 - Sending mails to MS Exchange Server 2007 failed
              with Message: "Bad file descriptor!". It was a 
              network connection issues. Added a workaround to 
              force the system trying to send it 3 times before 
              giving up.
              [ http://bugs.otrs.org/show_bug.cgi?id=2730 ]

* Bug #3452 - When moving a ticket out of the Ticket Zoom View
              into a new queue, for which an agent only has 
              "move_into" permissions, he got "permission denied" 
              because he no longer has read permissions on the 
              ticket in the new queue. Now, the Ticket Zoom View 
              will not be shown anymore, the agent will be 
              redirected to the latest overview screen.
              [ http://bugs.otrs.org/show_bug.cgi?id=3452 ]


Request for assistance:
=======================

* We kindly ask for your assistance to update the translation 
  files! The current status can be found here:
  http://users.otrs.com/~me/i18n/

Download:
=========

* http://otrs.org/download/
* http://www.otrs.com/en/download/software/
* ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)

A complete list of all download mirrors (ftp/http/rsync) is 
available at http://otrs.org/download/

MD5 message digest (128-bit) checksums:
=======================================

0b5d3d13042cef708a81e9d3e8974f27
ftp://ftp.otrs.org/pub/otrs/RPMS/suse/7.3/otrs-2.3.4-01.noarch.rpm
aad7740d5813d782d0f7c0b582d17e2d
ftp://ftp.otrs.org/pub/otrs/RPMS/suse/8.x/otrs-2.3.4-01.noarch.rpm
6a866f2613b4a148bf6b838c63084c81
ftp://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-2.3.4-01.noarch.rpm
1754dee722c596005c524f1265185f82
ftp://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-2.3.4-01.noarch.rpm
5e37170af0b4113cf766f20b36cc40ea
ftp://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-2.3.4-01.noarch.rpm
f43381c9bfe1cb86d032c9068507d649
ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/7.x/otrs-2.3.4-01.noarch.rpm
d728ad829c6dcb43e21faa8c954fb448
ftp://ftp.otrs.org/pub/otrs/RPMS/redhat/8.0/otrs-2.3.4-01.noarch.rpm
9f1293b25033e84ae05371087c8c9db2
ftp://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-2.3.4-01.noarch.rpm
85848aaf164643613fb1d3535018de17
ftp://ftp.otrs.org/pub/otrs/otrs-2.3.4.tar.gz
84de267a6ba07eeb7c489d8e1809b388
ftp://ftp.otrs.org/pub/otrs/otrs-2.3.4.tar.bz2
22b1ab98c7c55885c4e276b8bbca065b
ftp://ftp.otrs.org/pub/otrs/otrs-2.3.4.zip
74d832a585ea063f0a0d8bc27196fd3b
ftp://ftp.otrs.org/pub/otrs/otrs-2.3.4-win-installer-2.0.2.exe

Important for Upgrading:
========================
For those folks who are using OTRS 2.1 or OTRS 2.2 and 
want to upgrade to 2.3 please read the UPGRADING and 
INSTALL files.

Feedback & Bug Reporting:
==========================
Although OTRS 2.3.4 has been tested before, we appreciate
your contributions. As always, you’re encouraged to tell 
us what you think, using this feedback e-Mail: [enjoy at otrs.com] 
or by filing a bug in Bugzilla [http://bugs.otrs.org].

((enjoy))

--

Hauke Jan Böttcher
Director Sales & Marketing

 
((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg
    Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18
      http://www.otrs.com/ :: Communication with success!
 

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