[announce] Major Release Note OTRS 3.0.0 beta1

Hauke Böttcher hauke.boettcher at otrs.com
Mon Aug 2 07:39:44 GMT 2010


+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

Release:            OTRS 3.0.0 beta1
Status:             beta

The Time has come to welcome a brand new generation of the
worlds leading Open Source OTRS Help Desk solution. The new 
major release of OTRS Help Desk 3.0 comes with a brand new 
graphical user interface based on a fully redesigned information
architecture. You will benefit from quicker access to relevant
informations, a higher transparency and increased efficiency in 
your daily work. OTRS Help Desk 3.0 was designed based on a huge
variety of interviews with power users from different industries
and in close cooperation with a leading agency in professional 
user experience.

We are proud to present the fabulous result to you today.

TOP NEW FEATURES OF OTRS 3.0: 
=============================

(1) User Centered redesign of the Graphical User Interface which
    results in a dramatic shift from a comprehensive but static
    to a more powerful and dynamic application using state-of-the
    art technologies like Ajax, xHTML and optimized CSS.

(2) New Ticket und Article Indicator - This new feature has been
    implemented on both ticket and article level. It allows an 
    agent at a glance to check for any updates within a ticket or
    on the article level to check for new and unread articles. You
    benefit from increased transparency and decreased response 
    times.

(3) Optimized Fulltext Search - the new search feature allows you
    to flexibly customize the way you browse the information base.
    Options the new search feature provides range from single 
    search-string searches to complex multi-string boolean search 
    operations including various operators. You benefit from fully
    customizable searches according to your needs.

(4) New Ticket Zoom View - The redesign based on Ajax technology
    allows agents to display complex and linked information 
    structures in real-time while keeping the agents' current
    working environment. The agent will benefit from increased 
    orientation and increased workflow efficiency.

(5) Global Ticket Overviews -  Well known from OTRS 2.4 the global
    ticket overviews have been optimized to achieve increased inter-
    activity. Depending on the use case and preferences of your 
    agents they can easily change the ticket overviews layout 
    according to their special needs. Options are small, medium
    and large, each providing a different degree of information
    details.

(6) Accessability - The redesign includes common accessibility 
    standards WCAG and WAI-ARIA which also allows handicaped users
    to better interact with OTRS Help Desk. The US Rehabilitation
    Acts Section 508 has been fulfilled.

(7) New Customer Interface - The customer web front-end can be
    integrated to your orgnizations intranet and is fully integrated
    into the redesigned help desk system.

(8) Archive Feature - OTRS 3.0 now offers a new archiving feature.
    With a separated archive you'll benefit from a reduced time spent
    for searches and increased display of results.


YOUR CONTRIBUTION:
===================
* We kindly ask for your assistance to update the translation 
  files! The current status can be found here: 
  http://users.otrs.com/~me/i18n/

SOFTWARE DOWNLOAD: 
===================

Please note that we have relaunched our website www.otrs.com.
The software can now be downloaded exclusively  

* http://otrs.org/download/
* http://otrs.org/download/#otrs3
* ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)

A complete list of all download mirrors (ftp/http/rsync) is 
available at http://otrs.org/download/

MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: 
=======================================

29cc032d027a2b4f079646538e697141
http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-3.0.0-beta1.noarch.rpm
0be8a378952b8b30cdc3965266e241e3
http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-3.0.0-beta1.noarch.rpm
6cbca252eb134df10dfd0ffc0bae0798
http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.0.0-beta1.noarch.rpm
65a1c65f2c41bc5281327c3bc811acda
http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.0.0-beta1.noarch.rpm
16cbe0225d20e22dd13895058ffb0168
http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.0.0-beta1.noarch.rpm
81e6ee4e3fdd6aac9e5c617c07c75322
http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta1.tar.gz
a2e248738f0fb536d9741bb4f9f57401
http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta1.tar.bz2
522373d816b55a1cb01f0397bf42f6c1
http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta1.zip
8e0be49c27b151f1d346a84a77f5db98
http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta1-win-installer-2.3.0-beta1.exe

UPGRADING:
==========
For those folks who are using OTRS 2.4 and want to upgrade to OTRS 3.0 
please read the UPGRADING and INSTALL files. We do not recommend to
upgrade to OTRS 3.0.0 beta1 for production.


FEEDBACK & BUG REPORTING: 
========================= 
Although OTRS 3.0.0 beta1 has been tested before, we appreciate
your contributions. As always, you’re encouraged to tell 
us what you think, using this feedback e-Mail: [enjoy at otrs.com] 
or by filing a bug in Bugzilla [http://bugs.otrs.org].


--

Hauke Jan Böttcher
Director Sales & Marketing

OTRS AG
Norsk-Data-Straße 1
61352 Bad Homburg
Germany

T: +49 (0) 6172 681988 10
F: +49 (0) 9421 56818 18
I:  http://www.otrs.com/

Business Location: Bad Homburg
Country Court: Bad Homburg, HRB 10751
VAT ID: DE256610065
Chairman: Burchard Steinbild
Managing Board: André Mindermann (CEO)
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