[announce] Major Release Note OTRS 3.0.0 beta1
hauke.boettcher at otrs.com
Mon Aug 2 07:39:44 GMT 2010
+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++
Release: OTRS 3.0.0 beta1
The Time has come to welcome a brand new generation of the
worlds leading Open Source OTRS Help Desk solution. The new
major release of OTRS Help Desk 3.0 comes with a brand new
graphical user interface based on a fully redesigned information
architecture. You will benefit from quicker access to relevant
informations, a higher transparency and increased efficiency in
your daily work. OTRS Help Desk 3.0 was designed based on a huge
variety of interviews with power users from different industries
and in close cooperation with a leading agency in professional
We are proud to present the fabulous result to you today.
TOP NEW FEATURES OF OTRS 3.0:
(1) User Centered redesign of the Graphical User Interface which
results in a dramatic shift from a comprehensive but static
to a more powerful and dynamic application using state-of-the
art technologies like Ajax, xHTML and optimized CSS.
(2) New Ticket und Article Indicator - This new feature has been
implemented on both ticket and article level. It allows an
agent at a glance to check for any updates within a ticket or
on the article level to check for new and unread articles. You
benefit from increased transparency and decreased response
(3) Optimized Fulltext Search - the new search feature allows you
to flexibly customize the way you browse the information base.
Options the new search feature provides range from single
search-string searches to complex multi-string boolean search
operations including various operators. You benefit from fully
customizable searches according to your needs.
(4) New Ticket Zoom View - The redesign based on Ajax technology
allows agents to display complex and linked information
structures in real-time while keeping the agents' current
working environment. The agent will benefit from increased
orientation and increased workflow efficiency.
(5) Global Ticket Overviews - Well known from OTRS 2.4 the global
ticket overviews have been optimized to achieve increased inter-
activity. Depending on the use case and preferences of your
agents they can easily change the ticket overviews layout
according to their special needs. Options are small, medium
and large, each providing a different degree of information
(6) Accessability - The redesign includes common accessibility
standards WCAG and WAI-ARIA which also allows handicaped users
to better interact with OTRS Help Desk. The US Rehabilitation
Acts Section 508 has been fulfilled.
(7) New Customer Interface - The customer web front-end can be
integrated to your orgnizations intranet and is fully integrated
into the redesigned help desk system.
(8) Archive Feature - OTRS 3.0 now offers a new archiving feature.
With a separated archive you'll benefit from a reduced time spent
for searches and increased display of results.
* We kindly ask for your assistance to update the translation
files! The current status can be found here:
Please note that we have relaunched our website www.otrs.com.
The software can now be downloaded exclusively
* ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg)
A complete list of all download mirrors (ftp/http/rsync) is
available at http://otrs.org/download/
MD5 MESSAGE DIGEST (128-bit) CHECKSUMS:
For those folks who are using OTRS 2.4 and want to upgrade to OTRS 3.0
please read the UPGRADING and INSTALL files. We do not recommend to
upgrade to OTRS 3.0.0 beta1 for production.
FEEDBACK & BUG REPORTING:
Although OTRS 3.0.0 beta1 has been tested before, we appreciate
your contributions. As always, you’re encouraged to tell
us what you think, using this feedback e-Mail: [enjoy at otrs.com]
or by filing a bug in Bugzilla [http://bugs.otrs.org].
Hauke Jan Böttcher
Director Sales & Marketing
61352 Bad Homburg
T: +49 (0) 6172 681988 10
F: +49 (0) 9421 56818 18
Business Location: Bad Homburg
Country Court: Bad Homburg, HRB 10751
VAT ID: DE256610065
Chairman: Burchard Steinbild
Managing Board: André Mindermann (CEO)
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