From bernd.maus at otrs.com Fri Jan 10 09:15:05 2020 From: bernd.maus at otrs.com (Bernd Maus) Date: Fri, 10 Jan 2020 10:15:05 +0100 Subject: [announce] ((OTRS)) Community Edition 6.0.25, ((OTRS)) Community Edition 5.0.40, OTRS::ITSM 6.0.25, OTRS::ITSM 5.0.40, OTRS Survey 6.0.16, OTRS SystemMonitoring 6.0.10, OTRS SystemMonitoring 5.0.08, OTRS MasterSlave 6.0.21 In-Reply-To: References: Message-ID: Dear community members, we are proud to announce today the release of ((OTRS)) Community Edition 6.0.25, ((OTRS)) Community Edition 5.0.40, OTRS::ITSM 6.0.25, OTRS::ITSM 5.0.40, OTRS Survey 6.0.16, OTRS SystemMonitoring 6.0.10, OTRS SystemMonitoring 5.0.08, OTRS MasterSlave 6.0.21 Thank you for helping to improve ((OTRS)) Community Edition. +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: (OTRS)) Community Edition 6 Patch Level 25 Release date: 10-January 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-community-edition-6-patch-level-25 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section ?Download." +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: ((OTRS)) Community Edition 5s Patch Level 40 Release date: 10-January 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-community-edition-5s-patch-level-40 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section ?Download." +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS::ITSM 6.0.25 Release date: 10-January 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrsitsm-module-6-patch-level-25 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section ?Download.? +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS::ITSM 5.0.40 Release date: 10-January 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrsitsm-module-5s-patch-level-40 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section ?Download." +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS Survey 6 Patch Level 16 Release date: 10-January 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-survey-6-patch-level-16 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section ?Download.? +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS SystemMonitoring 6.0.10 Release date: 10-January 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-systemmonitoring-6-patch-level-10 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section ?Download.? +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS SystemMonitoring 5.0.08 Release date: 10-January 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-systemmonitoring-5-patch-level-8 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section ?Download.? +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS MasterSlave 6 Patch Level 21 Release date: 10-January 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-masterslave-6-patch-level-21 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section ?Download.? Bernd Maus ? Online Marketing Manager OTRS AG Zimmersm?hlenweg 11 61440 Oberursel Deutschland T: +49 6172 681988-44 F: +49 9421 56818-18 I: https://www.otrs.com/ Gesch?ftssitz: Oberursel, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: Andr? Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel OTRS 7 | Automation ? Agilit?t ? Kommunikation ? Transparenz Erfahren Sie mehr OTRS ist SERVIEW CERTIFIEDTOOL. Bernd Maus ? Online Marketing Manager OTRS AG Zimmersm?hlenweg 11 61440 Oberursel Germany T: +49 6172 681988-44 F: +49 9421 56818-18 I: https://www.otrs.com/ Business location: Oberursel, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: Andr? Mindermann (CEO), Christopher Kuhn, Sabine Riedel OTRS 7 | Automation ? Agility ? Communication ? Transparency Find out more OTRS is a SERVIEW CERTIFIEDTOOL. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/pkcs7-signature Size: 3867 bytes Desc: not available URL: From bernd.maus at otrs.com Fri Jan 10 09:15:18 2020 From: bernd.maus at otrs.com (Bernd Maus) Date: Fri, 10 Jan 2020 10:15:18 +0100 Subject: [announce] Security Advisory 2020-03, Security Advisory 2020-02, Security Advisory 2020-01 In-Reply-To: References: Message-ID: +++++++++ Security Advisory 2020-03: Security Update for OTRS Framework +++++++++ Releases: OTRS 7.0.x, OTRS 6.0.x, Release date: 10-January-2020 Status: Patch Level Release SECURITY FIXES: ============== ------------------------------------------------------------------ OTRS Security Advisory 2020-03 ------------------------------------------------------------------ ID: OSA-2020-03 Date: 2020-01-10 Title: Possible to send drafted messages as wrong agent Severity: 3.5 LOW Product: OTRS 7.0.x, OTRS 6.0.x Fixed in: OTRS 7.0.14, OTRS 6.0.25 References: CVE-2020-1767 To read the entire Security Advisory please follow this link. https://community.otrs.com/security-advisory-2020-03/ +++++++++ Security Advisory 2020-02: Security Update for OTRS Framework +++++++++ Releases: OTRS 7.0.x, OTRS 6.0.x, OTRS 5.0.x Release date: 10-January-2020 Status: Patch Level Release SECURITY FIXES: ============== ------------------------------------------------------------------ OTRS Security Advisory 2020-02 ------------------------------------------------------------------ ID: OSA-2020-02 Date: 2020-01-10 Title: Improper handling of uploaded inline images Severity: 2.0 LOW Product: OTRS 7.0.x, OTRS 6.0.x, OTRS 5.0.x Fixed in: OTRS 7.0.14, OTRS 6.0.25,, OTRS 5.0.40 References: CVE-2020-1766 To read the entire Security Advisory please follow this link. https://community.otrs.com/security-advisory-2020-02/ +++++++++ Security Advisory 2020-01: Security Update for OTRS Framework +++++++++ Releases: OTRS 7.0.x, OTRS 6.0.x, OTRS 5.0.x Release date: 10-January-2020 Status: Patch Level Release SECURITY FIXES: ============== ------------------------------------------------------------------ OTRS Security Advisory 2020-01 ------------------------------------------------------------------ ID: OSA-2020-01 Date: 2020-01-10 Title: Spoofing of From field in several screens Severity: 3.5. LOW Product: OTRS 7.0.x, OTRS 6.0.x, OTRS 5.0.x Fixed in: OTRS 7.0.14, OTRS 6.0.25,, OTRS 5.0.40 References: CVE-2020-1765 To read the entire Security Advisory please follow this link. https://community.otrs.com/security-advisory-2020-01/ Best regards Bernd Maus ? Online Marketing Manager OTRS AG Zimmersm?hlenweg 11 61440 Oberursel Germany T: +49 6172 681988-44 F: +49 9421 56818-18 I: https://www.otrs.com/ Business location: Oberursel, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: Andr? Mindermann (CEO), Christopher Kuhn, Sabine Riedel OTRS 7 | Automation ? Agility ? Communication ? Transparency Find out more OTRS is a SERVIEW CERTIFIEDTOOL. -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/pkcs7-signature Size: 3867 bytes Desc: not available URL: From sabrina.seubert at otrs.com Fri Feb 7 09:21:12 2020 From: sabrina.seubert at otrs.com (Sabrina Seubert) Date: Fri, 7 Feb 2020 10:21:12 +0100 Subject: [announce] Security Advisory 2020-05, Security Advisory 2020-04 References: Message-ID: <0D3D50F3-2F19-4543-976F-ABE66D008C84@otrs.com> +++++++++ Security Advisory 2020-05: Security Update for OTRS Framework +++++++++ Releases: OTRS 7.0.x, ((OTRS)) Community Edition 6.0.x Release date: 07-February-2020 Status: Patch Level Release SECURITY FIXES: ============== ------------------------------------------------------------------ OTRS Security Advisory 2020-05 ------------------------------------------------------------------ ID: OSA-2020-05 Date: 2020-02-07 Title: Vulnerability in third-party library - jquery Severity: Medium Product: OTRS 7.0.x, ((OTRS)) Community Edition 6.0.x Fixed in: OTRS 7.0.15, ((OTRS)) Community Edition 6.0.26 References: CVE-2019-11358 To read the entire Security Advisory please follow this link. https://community.otrs.com/security-advisory-2020-05 +++++++++ Security Advisory 2020-04: Security Update for OTRS Framework +++++++++ Releases: OTRS 7.0.x Release date: 07-February-2020 Status: Patch Level Release SECURITY FIXES: ============== ------------------------------------------------------------------ OTRS Security Advisory 2020-04 ------------------------------------------------------------------ ID: OSA-2020-04 Date: 2020-02-07 Title: External interface does not invalidate user session Severity: Medium Product: OTRS 7.0.x Fixed in: OTRS 7.0.15 References: CVE-2020-1768 To read the entire Security Advisory please follow this link. https://community.otrs.com/security-advisory-2020-04 With kind regards Sabrina Seubert ? Marketing Manager OTRS AG Zimmersm?hlenweg 11 61440 Oberursel Germany T: +49 6172 681988-0 F: +49 9421 56818-18 I: https://www.otrs.com/ Business location: Oberursel, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: Andr? Mindermann (CEO), Christopher Kuhn, Sabine Riedel OTRS 7 | Automation ? Agility ? Communication ? Transparency Find out more OTRS is a SERVIEW CERTIFIEDTOOL. --------------------------------------------------------------------- OTRS mailing list: announce - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/announce To unsubscribe: http://lists.otrs.org/mailman/listinfo/announce -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/pkcs7-signature Size: 3863 bytes Desc: not available URL: From sabrina.seubert at otrs.com Fri Feb 7 09:26:32 2020 From: sabrina.seubert at otrs.com (Sabrina Seubert) Date: Fri, 7 Feb 2020 10:26:32 +0100 Subject: [announce] ((OTRS)) Community Edition 6 Patch Level 26, ((OTRS)) Community Edition 5s Patch Level 41, OTRS::ITSM Module 6 Patch Level 26, OTRS::ITSM Module 5s Patch Level 41, OTRS FAQ 6 Patch Level 24, OTRS FAQ 5 Patch Level 25, OTRS Survey 6 Patch Level 17, OTRS Survey 5 Patch Level 16, OTRS TimeAccounting 6 Patch Level 15, OTRS TimeAccounting 5 Patch Level 19, OTRS SystemMonitoring 6 Patch Level 11, OTRS SystemMonitoring 5 Patch Level 9, OTRS MasterSlave 6 Patch Level 22, OTRS MasterSlave 5 Patch Level 26, OTRS Clone DB 6 Patch Level 7, OTRS Clone DB 5 Patch Level 10, OTRS AppointmentCalendar 5 Patch Level 16 References: Message-ID: <46A99CE1-B21F-414B-8E83-8F049D623AFF@otrs.com> Dear community members, we are proud to announce today the release of ((OTRS)) Community Edition 6 Patch Level 26, ((OTRS)) Community Edition 5s Patch Level 41, OTRS::ITSM Module 6 Patch Level 26, OTRS::ITSM Module 5s Patch Level 41, OTRS FAQ 6 Patch Level 24, OTRS FAQ 5 Patch Level 25, OTRS Survey 6 Patch Level 17, OTRS Survey 5 Patch Level 16, OTRS TimeAccounting 6 Patch Level 15, OTRS TimeAccounting 5 Patch Level 19, OTRS SystemMonitoring 6 Patch Level 11, OTRS SystemMonitoring 5 Patch Level 9, OTRS MasterSlave 6 Patch Level 22, OTRS MasterSlave 5 Patch Level 26, OTRS Clone DB 6 Patch Level 7, OTRS Clone DB 5 Patch Level 10, OTRS AppointmentCalendar 5 Patch Level 16. +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: ((OTRS)) Community Edition 6 Patch Level 26 Release date: 07-February 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-community-edition-6-patch-level-26 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section ?Download.? +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: ((OTRS)) Community Edition 5s Patch Level 41 Release date: 07-February 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-community-edition-5s-patch-level-41 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section ?Download.? +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS::ITSM Module 6 Patch Level 26 Release date: 07-February 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrsitsm-module-6-patch-level-26 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section ?Download.? +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS::ITSM Module 5s Patch Level 41 Release date: 07-February 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrsitsm-module-5s-patch-level-41 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section ?Download.? +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS FAQ 6 Patch Level 24 Release date: 07-February 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-faq-6-patch-level-24 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section ?Download.? +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS FAQ 5 Patch Level 25 Release date: 07-February 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-faq-5-patch-level-25 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section ?Download.? +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS Survey 6 Patch Level 17 Release date: 07-February 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-survey-6-patch-level-17 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section ?Download.? +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS Survey 5 Patch Level 16 Release date: 07-February 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/release-notes-otrs-survey-5-patch-level-16 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section ?Download.? +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS TimeAccounting 6 Patch Level 15 Release date: 07-February 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-timeaccounting-6-patch-level-15 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section ?Download.? +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS TimeAccounting 5 Patch Level 19 Release date: 07-February 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-timeaccounting-5-patch-level-19 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section ?Download.? +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS SystemMonitoring 6 Patch Level 11 Release date: 07-February 2020 Status: Patch Level Read the entire release notes:https://community.otrs.com/otrs-systemmonitoring-6-patch-level-11 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section ?Download.? +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS SystemMonitoring 5 Patch Level 9 Release date: 07-February 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-systemmonitoring-5-patch-level-9 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section ?Download.? +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS MasterSlave 6 Patch Level 22 Release date: 07-February 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-masterslave-6-patch-level-22 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section ?Download.? +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS MasterSlave 5 Patch Level 26 Release date: 07-February 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-masterslave-5-patch-level-26 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section ?Download.? +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS Clone DB 6 Patch Level 7 Release date: 07-February 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-clone-db-6-patch-level-7 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section ?Download.? +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS Clone DB 5 Patch Level 10 Release date: 07-February 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-clone-db-5-patch-level-10 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section ?Download.? +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS AppointmentCalendar 5 Patch Level 16 Release date: 07-February 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-appointmentcalendar-5-patch-level-16 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section ?Download.? With kind regards Sabrina Seubert ? Marketing Manager OTRS AG Zimmersm?hlenweg 11 61440 Oberursel Germany T: +49 6172 681988-0 F: +49 9421 56818-18 I: https://www.otrs.com/ Business location: Oberursel, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: Andr? Mindermann (CEO), Christopher Kuhn, Sabine Riedel OTRS 7 | Automation ? Agility ? Communication ? Transparency Find out more OTRS is a SERVIEW CERTIFIEDTOOL. -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/pkcs7-signature Size: 3863 bytes Desc: not available URL: From bernd.maus at otrs.com Fri Mar 27 09:13:33 2020 From: bernd.maus at otrs.com (Bernd Maus) Date: Fri, 27 Mar 2020 10:13:33 +0100 Subject: [announce] Security Advisory 2020-10, Security Advisory 2020-09, Security Advisory 2020-08, Security Advisory 2020-07, Security Advisory 2020-06 Message-ID: +++++++++ Security Advisory 2020-10: Security Update for OTRS Framework +++++++++ Releases: OTRS 7.0.x, ((OTRS)) Community Edition 6.0.x, ((OTRS)) Community Edition 5.0.x Release date: 27-March-2020 Status: Patch Level Release SECURITY FIXES: ============== ------------------------------------------------------------------ OTRS Security Advisory 2020-10 ------------------------------------------------------------------ ID: OSA-2020-10 Date: 2020-03-27 Title: Session / Password token leak Severity: 7.3 HIGH Product: OTRS 7.0.x, ((OTRS)) Community Edition 6.0.x, ((OTRS)) Community Edition 5.0.x Fixed in: OTRS 7.0.16, ((OTRS)) Community Edition 6.0.27, ((OTRS)) Community Edition 5.0.42 References: CVE-2020-1773 To read the entire Security Advisory please follow this link. https://community.otrs.com/security-advisory-2020-10 +++++++++ Security Advisory 2020-09: Security Update for OTRS Framework +++++++++ Releases: OTRS 7.0.x, ((OTRS)) Community Edition 6.0.x, ((OTRS)) Community Edition 5.0.x Release date: 27-March-2020 Status: Patch Level Release SECURITY FIXES: ============== ------------------------------------------------------------------ OTRS Security Advisory 2020-09 ------------------------------------------------------------------ ID: OSA-2020-09 Date: 2020-03-27 Title: Information Disclosure Severity: 6.5 MEDIUM Product: OTRS 7.0.x, ((OTRS)) Community Edition 6.0.x, ((OTRS)) Community Edition 5.0.x Fixed in: OTRS 7.0.16, ((OTRS)) Community Edition 6.0.27, ((OTRS)) Community Edition 5.0.42 References: CVE-2020-1772 To read the entire Security Advisory please follow this link. https://community.otrs.com/security-advisory-2020-09 +++++++++ Security Advisory 2020-08: Security Update for OTRS Framework +++++++++ Releases: OTRS 7.0.x, ((OTRS)) Community Edition 6.0.x, ((OTRS)) Community Edition 5.0.x Release date: 27-March-2020 Status: Patch Level Release SECURITY FIXES: ============== ------------------------------------------------------------------ OTRS Security Advisory 2020-08 ------------------------------------------------------------------ ID: OSA-2020-08 Date: 2020-03-27 Title: Possible XSS in Customer user address book Severity: 4.6 MEDIUM Product: OTRS 7.0.x, ((OTRS)) Community Edition 6.0.x, Fixed in: OTRS 7.0.16, ((OTRS)) Community Edition 6.0.27, References: CVE-2020-1771 To read the entire Security Advisory please follow this link. https://community.otrs.com/security-advisory-2020-08 +++++++++ Security Advisory 2020-07: Security Update for OTRS Framework +++++++++ Releases: OTRS 7.0.x, ((OTRS)) Community Edition 6.0.x, ((OTRS)) Community Edition 5.0.x Release date: 27-March-2020 Status: Patch Level Release SECURITY FIXES: ============== ------------------------------------------------------------------ OTRS Security Advisory 2020-07 ------------------------------------------------------------------ ID: OSA-2020-07 Date: 2020-03-27 Title: Information disclosure in support bundle files Severity: 2.4 LOW Product: OTRS 7.0.x, ((OTRS)) Community Edition 6.0.x, ((OTRS)) Community Edition 5.0.x Fixed in: OTRS 7.0.16, ((OTRS)) Community Edition 6.0.27, ((OTRS)) Community Edition 5.0.42 References: CVE-2020-1770 To read the entire Security Advisory please follow this link. https://community.otrs.com/security-advisory-2020-07 +++++++++ Security Advisory 2020-06: Security Update for OTRS Framework +++++++++ Releases: OTRS 7.0.x, ((OTRS)) Community Edition 6.0.x, ((OTRS)) Community Edition 5.0.x Release date: 27-March-2020 Status: Patch Level Release SECURITY FIXES: ============== ------------------------------------------------------------------ OTRS Security Advisory 2020-06 ------------------------------------------------------------------ ID: OSA-2020-06 Date: 2020-03-27 Title: Autocomplete in the form login screens Severity: 3.5 LOW Product: OTRS 7.0.x, ((OTRS)) Community Edition 6.0.x, ((OTRS)) Community Edition 5.0.x Fixed in: OTRS 7.0.16, ((OTRS)) Community Edition 6.0.27, ((OTRS)) Community Edition 5.0.42 References: CVE-2020-1769 To read the entire Security Advisory please follow this link. https://community.otrs.com/security-advisory-2020-06 Bernd Maus ? Online Marketing Manager OTRS AG Zimmersm?hlenweg 11 61440 Oberursel Germany T: +49 6172 681988-44 F: +49 9421 56818-18 I: https://www.otrs.com/ Business location: Oberursel, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: Andr? Mindermann (CEO), Christopher Kuhn, Sabine Riedel OTRS 8 | Fast ? Modern ? Secure Learn more. OTRS is a SERVIEW CERTIFIEDTOOL. -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/pkcs7-signature Size: 3867 bytes Desc: not available URL: From bernd.maus at otrs.com Fri Mar 27 09:18:36 2020 From: bernd.maus at otrs.com (Bernd Maus) Date: Fri, 27 Mar 2020 10:18:36 +0100 Subject: [announce] ((OTRS)) Community Edition 6.0.27, ((OTRS)) Community Edition 5.0.42, OTRS::ITSM 6.0.27, ITSM Module 5.0.42, OTRS FAQ 6.0.25, OTRS TimeAccounting 6.0.16, OTRS Survey 6.0.18, OTRS SystemMonitoring 6.0.12, OTRS MasterSlave 6.0.23, OTRS Clone DB 6.0.8 In-Reply-To: References: Message-ID: <1180B03A-DE35-478D-B62F-46B575324DE4@otrs.com> Dear community members, we are proud to announce today the release of ((OTRS)) Community Edition 6.0.27, ((OTRS)) Community Edition 5.0.42, OTRS::ITSM 6.0.27, ITSM Module 5.0.42, OTRS FAQ 6.0.25, OTRS TimeAccounting 6.0.16, OTRS Survey 6.0.18, OTRS SystemMonitoring 6.0.12, OTRS MasterSlave 6.0.23, OTRS Clone DB 6.0.8 +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: ((OTRS)) Community Edition 6 Patch Level 27 Release date: 27-March 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-community-edition-6-patch-level-27 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section ?Download.? +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: ((OTRS)) Community Edition 5s Patch Level 42 Release date: 27-March 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-community-edition-5s-patch-level-42 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section ?Download.? +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS::ITSM 6 Patch Level 27 Release date: 27-March 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrsitsm-module-6-patch-level-27 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section ?Download.? +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS::ITSM 5s Patch Level 42 Release date: 27-March 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrsitsm-module-5s-patch-level-42 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section ?Download.? +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS FAQ 6 Patch Level 25 Release date: 27-March 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-faq-6-patch-level-25 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section ?Download.? +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS Survey 6 Patch Level 18 Release date: 27-March 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-survey-6-patch-level-16 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section ?Download.? +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS TimeAccounting 6 Patch Level 16 Release date: 27-March 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-survey-6-patch-level-16 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section ?Download.? +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS SystemMonitoring 6 Patch Level 12 Release date: 27-March 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-systemmonitoring-6-patch-level-12 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section ?Download.? +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS MasterSlave 6 Patch Level 23 Release date: 27-March 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-masterslave-6-patch-level-23 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section ?Download.? +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS Clone DB 6 Patch Level 8 Release date: 27-March 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-clone-db-6-patch-level-8 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl . You can find the current releases in the section ?Download.? Bernd Maus ? Online Marketing Manager OTRS AG Zimmersm?hlenweg 11 61440 Oberursel Germany T: +49 6172 681988-44 F: +49 9421 56818-18 I: https://www.otrs.com/ Business location: Oberursel, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: Andr? Mindermann (CEO), Christopher Kuhn, Sabine Riedel OTRS 8 | Fast ? Modern ? Secure Learn more. www.otrs.com OTRS is a SERVIEW CERTIFIEDTOOL. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/pkcs7-signature Size: 3867 bytes Desc: not available URL: From melanie.krueger at otrs.com Mon Apr 27 07:40:09 2020 From: melanie.krueger at otrs.com (=?utf-8?Q?Melanie_Kr=C3=BCger?=) Date: Mon, 27 Apr 2020 09:40:09 +0200 Subject: [announce] Security Advisory 2020-11 Message-ID: <19104259-1441-4ED8-80D3-218B4AA56E5E@otrs.com> +++++++++ Security Advisory 2020-11: Security Update for OTRS Framework +++++++++ Releases: OTRS 7.0.x, ((OTRS)) Community Edition 6.0.x, ((OTRS)) Community Edition OTRS 5.0.x Release date: 27-April-2020 Status: Patch Level Release SECURITY FIXES: ============== ------------------------------------------------------------------ OTRS Security Advisory 2020-11 ------------------------------------------------------------------ ID: OSA-2020-11 Date: 2020-04-24 Title: Information disclosure Severity: 4.5 MEDIUM Product: OTRS 7.0.x, ((OTRS)) Community EditionS 6.0.x, ((OTRS)) Community Edition 5.0.x Fixed in: OTRS 7.0.17, ((OTRS)) Community Edition 6.0.28,((OTRS)) Community Edition 5.0.43 References: CVE-2020-1774 To read the entire Security Advisory please follow this link. https://community.otrs.com/security-advisory-2020-11 Best regards Melanie Krueger ? OTRS AG Zimmersmuehlenweg 11 61440 Oberursel Germany T: +49 6172 681988-0 F: +49 9421 56818-18 I: https://www.otrs.com/ Business location: Oberursel, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: Andr? Mindermann (CEO), Christopher Kuhn, Sabine Riedel OTRS 8 | Fast ? Modern ? Secure Learn more: www.otrs.com OTRS is a SERVIEW CERTIFIEDTOOL. -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/pkcs7-signature Size: 3883 bytes Desc: not available URL: From melanie.krueger at otrs.com Mon Apr 27 07:41:31 2020 From: melanie.krueger at otrs.com (=?utf-8?Q?Melanie_Kr=C3=BCger?=) Date: Mon, 27 Apr 2020 09:41:31 +0200 Subject: [announce] OTRS 6.0.28, OTRS::ITSM 6.0.28, OTRS FAQ 6.0.26, OTRS MasterSlave 6.0.24 and OTRS Clone DB 6.0.9 Message-ID: <3B37D915-6CC3-409B-A1BF-741EF98E0E73@otrs.com> Dear community members, we are proud to announce today the release of OTRS 6.0.28, OTRS::ITSM 6.0.28, OTRS FAQ 6.0.26, OTRS MasterSlave 6.0.24 and OTRS Clone DB 6.0.9. Thank you for helping to improve OTRS. +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS 6.0.28 Release date: 27-April 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-community-edition-6-patch-level-28 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section ?Download.? +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS::ITSM 6.0.28 Release date: 27-April 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrsitsm-module-6-patch-level-28 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section ?Download.? +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS FAQ 6.0.26 Release date: 27-April 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-faq-6-patch-level-26 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section ?Download.? +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS MasterSlave 6.0.24 Release date: 27-April 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-masterslave-6-patch-level-24 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section ?Download.? +++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++ Release: OTRS Clone DB 6.0.9 Release date: 27-April 2020 Status: Patch Level Read the entire release notes: https://community.otrs.com/otrs-clone-db-6-patch-level-9 For a comfortable download and other free promotion specials, please log into our OTRS-Portal with your OTRS-ID (e-mail address) https://portal.otrs.com/otrs/customer.pl. You can find the current releases in the section ?Download.? Best regards Melanie Krueger ? OTRS AG Zimmersmuehlenweg 11 61440 Oberursel Germany T: +49 6172 681988-0 F: +49 9421 56818-18 I: https://www.otrs.com/ Business location: Oberursel, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: Andr? Mindermann (CEO), Christopher Kuhn, Sabine Riedel OTRS 8 | Fast ? Modern ? Secure Learn more: www.otrs.com OTRS is a SERVIEW CERTIFIEDTOOL. -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/pkcs7-signature Size: 3883 bytes Desc: not available URL: From bernd.maus at otrs.com Mon Jun 8 08:15:28 2020 From: bernd.maus at otrs.com (Bernd Maus) Date: Mon, 8 Jun 2020 10:15:28 +0200 Subject: [announce] New Security Update for OTRS References: Message-ID: Security Advisories Dear reader, The following security fix was made: OTRS Security Advisory 2020-12 ID: OSA-2020-12 Date: 2020-06-08 Title: Information disclosure Severity: 3.5 LOW Product: OTRS 8.0.x, OTRS 7.0.x Fixed in: OTRS 7.0.18, OTRS 8.0.4 FULL CVSS VECTOR: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N References: CVE-2020-1775 To read the entire Security Advisory, please follow this link: https://otrs.com/overview-release-notes-security-advisories/security-advisories/? Kind regards, Your OTRS release team Visit www.otrs.com or contact us.? Bernd Maus ? Online Marketing Manager OTRS AG Zimmersm?hlenweg 11 61440 Oberursel Germany T: +49 6172 681988-44 F: +49 9421 56818-18 I: https://www.otrs.com/ Business location: Oberursel, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: Andr? Mindermann (CEO), Christopher Kuhn, Sabine Riedel OTRS 8 | Fast ? Modern ? Secure Learn more. OTRS is a SERVIEW CERTIFIEDTOOL. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/pkcs7-signature Size: 3867 bytes Desc: not available URL: From bernd.maus at otrs.com Mon Jun 8 08:18:37 2020 From: bernd.maus at otrs.com (Bernd Maus) Date: Mon, 8 Jun 2020 10:18:37 +0200 Subject: [announce] New Patch Has Been Released For OTRS References: Message-ID: <98A50516-3CD1-4374-B311-DC1F6F55345A@otrs.com> Release Notes Dear customers, We have improved OTRS even further, so we are announcing the following patch level releases today. Thank you for helping to improve OTRS. Release date: June 08, 2020 Patch/Patches: OTRS 8.0.4 OTRS 7.0.18 OTRS::ITSM Module 7.0.18 You?ll find the specific release notes detailed under https://otrs.com/overview-release-notes-security-advisories/release-notes/ OTRS Group managed customers are updated by our Customer Solution Team. OTRS On-Premise customers should obtain the new product version from our exclusive download area at portal.otrs.com . Kind regards, Your OTRS release team Visit www.otrs.com or contact us.? Bernd Maus ? Online Marketing Manager OTRS AG Zimmersm?hlenweg 11 61440 Oberursel Germany T: +49 6172 681988-44 F: +49 9421 56818-18 I: https://www.otrs.com/ Business location: Oberursel, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: Andr? Mindermann (CEO), Christopher Kuhn, Sabine Riedel OTRS 8 | Fast ? Modern ? Secure Learn more. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/pkcs7-signature Size: 3867 bytes Desc: not available URL: From melanie.krueger at otrs.com Mon Jul 20 08:12:51 2020 From: melanie.krueger at otrs.com (=?utf-8?Q?Melanie_Kr=C3=BCger?=) Date: Mon, 20 Jul 2020 10:12:51 +0200 Subject: [announce] New Security Updates for OTRS References: Message-ID: Security Advisories Dear reader, The following security fix was made: OTRS Security Advisory 2020-13 ID: OSA-2020-13 Date: 2020-07-20 Title: Invalidating or changing user does not invalidate session Severity: 3.5 LOW Product: OTRS 8.0.x, OTRS 7.0.x, OTRS 6.0.x Fixed in: OTRS 8.0.5 OTRS 7.0.19, OTRS 6.0.29 FULL CVSS VECTOR: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N References: CVE-2020-1776 To read the entire Security Advisory/Advisories, please follow this link: https://otrs.com/overview-release-notes-security-advisories/security-advisories/? Kind regards, Your OTRS release team Visit www.otrs.com or contact us.? OTRS AG Zimmersm?hlenweg 11 61440 Oberursel Germany +49 6172 681988 0 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/pkcs7-signature Size: 3883 bytes Desc: not available URL: From melanie.krueger at otrs.com Mon Jul 20 08:13:34 2020 From: melanie.krueger at otrs.com (=?utf-8?Q?Melanie_Kr=C3=BCger?=) Date: Mon, 20 Jul 2020 10:13:34 +0200 Subject: [announce] New Patches Have Been Released For OTRS References: Message-ID: <59176C70-6409-4699-A366-860353E381B8@otrs.com> Release Notes Dear customers, We have improved OTRS even further, so we are announcing the following patch level releases today. Thank you for helping to improve OTRS. Release date: July 20, 2020 Patches: OTRS 8.0.5 OTRS 7.0.19 OTRS::ITSM Module 7.0.19 OTRS MasterSlave 7.0.19 OTRS Survey 7.0.16 OTRS TimeAccounting 7.0.15 You?ll find the specific release notes detailed under https://otrs.com/overview-release-notes-security-advisories/release-notes/ OTRS Group managed customers are updated by our Customer Solution Team. OTRS On-Premise customers should obtain the new product version from our exclusive download area at portal.otrs.com . Kind regards, Your OTRS release team Visit www.otrs.com or contact us.? OTRS AG Zimmersm?hlenweg 11 61440 Oberursel Germany +49 6172 681988 0 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/pkcs7-signature Size: 3883 bytes Desc: not available URL: From sabrina.seubert at otrs.com Mon Aug 3 08:25:17 2020 From: sabrina.seubert at otrs.com (Sabrina Seubert) Date: Mon, 3 Aug 2020 10:25:17 +0200 Subject: [announce] New Patches Have Been Released For OTRS References: Message-ID: Release Notes Dear customers, We have improved OTRS even further, so we are announcing the following patch level releases today. Thank you for helping to improve OTRS. Release date: August 03, 2020 Patch/Patches: OTRS 7.0.20 OTRS::ITSM Module 7.0.20 You?ll find the specific release notes detailed under https://otrs.com/overview-release-notes-security-advisories/release-notes/ To benefit from the latest major release, OTRS Group managed customers are updated by our Customer Solution Team after scheduling an individual maintenance appointment. OTRS On-Premise customers can obtain our new product version by ordering our migration service. Kind regards, Your OTRS release team Visit www.otrs.com or contact us.? OTRS AG Zimmersm?hlenweg 11 61440 Oberursel Germany +49 6172 681988 0 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/pkcs7-signature Size: 3863 bytes Desc: not available URL: From bernd.maus at otrs.com Mon Aug 31 08:06:40 2020 From: bernd.maus at otrs.com (Bernd Maus) Date: Mon, 31 Aug 2020 10:06:40 +0200 Subject: [announce] New Patches Have Been Released For OTRS References: Message-ID: <296471A6-708B-4C75-A17D-11786AF2D03A@otrs.com> Release Notes Dear customers, We have improved OTRS even further, so we are announcing the following patch level releases today. Thank you for helping to improve OTRS. Release date: August 31, 2020 Patch/Patches: OTRS 8.0.6 OTRS 7.0.21 OTRS::ITSM Module 7.0.21 OTRS CloneDB 7.0.8 OTRS MasterSlave 7.0.21 OTRS SystemMonitoring 8.0.2 OTRS SystemMonitoring 7.0.13 OTRS TimeAccounting 7.0.16 You?ll find the specific release notes detailed under https://otrs.com/overview-release-notes-security-advisories/release-notes/ To benefit from the latest major release, OTRS Group managed customers are updated by our Customer Solution Team after scheduling an individual maintenance appointment. OTRS On-Premise customers can obtain our new product version by ordering our migration service. Kind regards, Your OTRS release team Visit www.otrs.com or contact us.? OTRS AG Zimmersm?hlenweg 11 61440 Oberursel Germany +49 6172 681988 0 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/pkcs7-signature Size: 3867 bytes Desc: not available URL: From melanie.krueger at otrs.com Fri Oct 9 09:06:31 2020 From: melanie.krueger at otrs.com (=?utf-8?Q?Melanie_Kr=C3=BCger?=) Date: Fri, 9 Oct 2020 11:06:31 +0200 Subject: [announce] New Patches Have Been Released For OTRS References: Message-ID: Release Notes Dear customers, We have improved OTRS even further, so we are announcing the following patch level releases today. Thank you for helping to improve OTRS. Release date: October 12, 2020 Patches: OTRS 8.0.7 OTRS 7.0.22 OTRS Business Solution? 6.0.29 OTRS::ITSM Module 7.0.22 OTRS MasterSlave 7.0.22 OTRS Survey 7.0.18 OTRS SystemMonitoring 8.0.3 OTRS TimeAccounting 7.0.17 You?ll find the specific release notes detailed under https://otrs.com/overview-release-notes-security-advisories/release-notes/ OTRS Group managed customers are updated by our Customer Solution Team. OTRS On-Premise customers should obtain the new product version from our exclusive download area at portal.otrs.com . Kind regards, Your OTRS release team Visit www.otrs.com or contact us.? OTRS AG Zimmersm?hlenweg 11 61440 Oberursel Germany +49 6172 681988 0 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/pkcs7-signature Size: 3883 bytes Desc: not available URL: From melanie.krueger at otrs.com Fri Oct 9 09:07:14 2020 From: melanie.krueger at otrs.com (=?utf-8?Q?Melanie_Kr=C3=BCger?=) Date: Fri, 9 Oct 2020 11:07:14 +0200 Subject: [announce] New Security Updates for OTRS References: Message-ID: <65F5BF69-4DA1-421B-9ED7-A295FA610251@otrs.com> Security Advisories Dear reader, The following security fixes were made: OTRS Security Advisory 2020-15 ID: OSA-2020-15 Date: 2020-10-12 Title: Agent names disclosed in chat feature. Severity: 4.3 MEDIUM Product: OTRS 8.0.x, OTRS 7.0.x Fixed in: OTRS 8.0.7, OTRS 7.0.22 FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N References: CVE-2020-1777 OTRS Security Advisory 2020-14 ID: OSA-2020-14 Date: 2020-10-12 Title: Vulnerability in third-party library - jquery Severity: 6.3 MEDIUM, 6.5 MEDIUM Product: OTRS 8.0.x, OTRS 7.0.x, OTRS 6.0.x Fixed in: OTRS 8.0.7, OTRS 7.0.22, OTRS 6.0.30 FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:L/A:L/E:U/RL:O/RC:C, CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N/E:U/RL:O/RC:R References: CVE-2020-11023, CVE-2020-11022 To read the entire Security Advisory/Advisories, please follow this link: https://otrs.com/overview-release-notes-security-advisories/security-advisories/? Kind regards, Your OTRS release team Visit www.otrs.com or contact us.? OTRS AG Zimmersm?hlenweg 11 61440 Oberursel Germany +49 6172 681988 0 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/pkcs7-signature Size: 3883 bytes Desc: not available URL: From bernd.maus at otrs.com Mon Oct 26 09:03:10 2020 From: bernd.maus at otrs.com (Bernd Maus) Date: Mon, 26 Oct 2020 10:03:10 +0100 Subject: [announce] New Patches Have Been Released For OTRS References: Message-ID: <351DF6F4-0558-4DBF-A14C-742BAA91A2CB@otrs.com> Release Notes Dear customers, We have improved OTRS even further, so we are announcing the following patch level releases today. Thank you for helping to improve OTRS. Release date: October 26, 2020 Patch/Patches: OTRS 8.0.8 OTRS SystemMonitoring 8.0.4 You?ll find the specific release notes detailed under https://otrs.com/overview-release-notes-security-advisories/release-notes/ To benefit from the latest major release, OTRS Group managed customers are updated by our Customer Solution Team after scheduling an individual maintenance appointment. OTRS On-Premise customers can obtain our new product version by ordering our migration service. Kind regards, Your OTRS release team Visit www.otrs.com or contact us.? OTRS AG Zimmersm?hlenweg 11 61440 Oberursel Germany +49 6172 681988 0 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/pkcs7-signature Size: 3867 bytes Desc: not available URL: From bernd.maus at otrs.com Mon Nov 9 09:04:10 2020 From: bernd.maus at otrs.com (Bernd Maus) Date: Mon, 9 Nov 2020 10:04:10 +0100 Subject: [announce] New Patches Have Been Released For OTRS References: Message-ID: <052E6D2B-20FF-4AE1-806E-FB8B651517E7@otrs.com> Release Notes Dear customers, We have improved OTRS even further, so we are announcing the following patch level releases today. Thank you for helping to improve OTRS. Release date: November 9, 2020 Patch/Patches: OTRS 8.0.9 You?ll find the specific release notes detailed under https://otrs.com/overview-release-notes-security-advisories/release-notes/ To benefit from the latest major release, OTRS Group managed customers are updated by our Customer Solution Team after scheduling an individual maintenance appointment. OTRS On-Premise customers can obtain our new product version by ordering our migration service. Kind regards, Your OTRS release team Visit www.otrs.com or contact us.? OTRS AG Zimmersm?hlenweg 11 61440 Oberursel Germany +49 6172 681988 0 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/pkcs7-signature Size: 3867 bytes Desc: not available URL: From sabrina.seubert at otrs.com Mon Nov 23 08:57:09 2020 From: sabrina.seubert at otrs.com (Sabrina Seubert) Date: Mon, 23 Nov 2020 09:57:09 +0100 Subject: [announce] New Security Updates for OTRS References: <8B7A08CA-640D-4ED4-B4AB-8349B844F900@otrs.com> Message-ID: Security Advisories Dear reader, The following security fixes were made: OTRS Security Advisory 2020-16 ID: OSA-2020-16 Date: 2020-11-23 Title: Bypassing user account validation Severity: 4.1 MEDIUM Product: OTRS 8.0.9 Fixed in: OTRS 8.0.10 FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:A/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N References: CVE-2020-1778 To read the entire Security Advisory/Advisories, please follow this link: https://otrs.com/overview-release-notes-security-advisories/security-advisories/? Kind regards, Your OTRS release team Visit www.otrs.com or contact us.? OTRS AG Zimmersm?hlenweg 11 61440 Oberursel Germany +49 6172 681988 0 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/pkcs7-signature Size: 3863 bytes Desc: not available URL: From sabrina.seubert at otrs.com Mon Nov 23 08:57:41 2020 From: sabrina.seubert at otrs.com (Sabrina Seubert) Date: Mon, 23 Nov 2020 09:57:41 +0100 Subject: [announce] New Patches Have Been Released For OTRS References: <3CEE71CF-0145-48F4-88FA-199CE70BAF92@otrs.com> Message-ID: <06C3EAC2-C822-4510-8AA2-40FFB1FA92F7@otrs.com> Release Notes Dear customers, We have improved OTRS even further, so we are announcing the following patch level releases today. Thank you for helping to improve OTRS. Release date: November 23, 2020 Patch/Patches: OTRS 8.0.10 OTRS 7.0.23 OTRS::ITSM 7.0.23 You?ll find the specific release notes detailed under https://otrs.com/overview-release-notes-security-advisories/release-notes/ To benefit from the latest major release, OTRS Group managed customers are updated by our Customer Solution Team after scheduling an individual maintenance appointment. OTRS On-Premise customers can obtain our new product version by ordering our migration service. Kind regards, Your OTRS release team Visit www.otrs.com or contact us.? OTRS AG Zimmersm?hlenweg 11 61440 Oberursel Germany +49 6172 681988 0 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: smime.p7s Type: application/pkcs7-signature Size: 3863 bytes Desc: not available URL: