[otrs-cvs] CVS: doc-admin/en tts.xml,1.3,1.4

cvs-log at otrs.org cvs-log at otrs.org
Thu Aug 10 15:43:11 CEST 2006


Update of /home/cvs/doc-admin/en
In directory lancelot:/tmp/cvs-serv12415

Modified Files:
	tts.xml 
Log Message:
Fixed little typos


Index: tts.xml
===================================================================
RCS file: /home/cvs/doc-admin/en/tts.xml,v
retrieving revision 1.3
retrieving revision 1.4
diff -C2 -r1.3 -r1.4
*** tts.xml	20 Apr 2006 15:51:24 -0000	1.3
--- tts.xml	10 Aug 2006 12:43:09 -0000	1.4
***************
*** 41,45 ****
  the same inbox. Joe and John don't know that Max often got two identical
  requests from a desperate customer. So Joe
! answers the first and John the second mail of the customer, both with
  a helpful hint on how to solve the problem. The customer receives two
  different answers, and Max does not know what John and
--- 41,45 ----
  the same inbox. Joe and John don't know that Max often got two identical
  requests from a desperate customer. So Joe
! answers the first and John answers the second mail of the customer, both with
  a helpful hint on how to solve the problem. The customer receives two
  different answers, and Max does not know what John and
***************
*** 111,115 ****
  Trouble ticket systems like OTRS, handle trouble tickets like normal email.
  The messages are saved in the system. When a customer sends a request, a new
! ticket is generated by the system which is comparable to a new medical report being opened. The
  answer to this new ticket can be compared to a doctor's entry in
  the medical report, a new answer to a change in the
--- 111,116 ----
  Trouble ticket systems like OTRS, handle trouble tickets like normal email.
  The messages are saved in the system. When a customer sends a request, a new
! ticket is generated by the system which is comparable to a new medical
! report being opened. The
  answer to this new ticket can be compared to a doctor's entry in
  the medical report, a new answer to a change in the



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