[otrs-cvs] CVS: doc-admin/en
installation-and-basic-configuration.xml,1.8,1.9
cvs-log at otrs.org
cvs-log at otrs.org
Mon Aug 21 16:34:31 CEST 2006
Update of /home/cvs/doc-admin/en
In directory lancelot:/tmp/cvs-serv25687
Modified Files:
installation-and-basic-configuration.xml
Log Message:
Removed description for the installation on Debian systems and included link to the official docu page of the package maintainer
Index: installation-and-basic-configuration.xml
===================================================================
RCS file: /home/cvs/doc-admin/en/installation-and-basic-configuration.xml,v
retrieving revision 1.8
retrieving revision 1.9
diff -C2 -r1.8 -r1.9
*** installation-and-basic-configuration.xml 15 May 2006 10:05:08 -0000 1.8
--- installation-and-basic-configuration.xml 21 Aug 2006 13:34:29 -0000 1.9
***************
*** 271,463 ****
<para>
! This section Describes the installation of OTRS on Debian 3.1 (Sarge).
! </para>
!
! <para>
! Install OTRS with <application>apt-get</application> via the command line.
! OTRS needs some other packages to be installed, for example a database
! server, a web server or some perl modules. Let
! <application>apt-get</application> take care of these dependences. Execute
! the following command to install OTRS:
! </para>
!
! <para>
! <screen>
! linux:~# apt-get install otrs
! Reading Package Lists... Done
! Building Dependency Tree... Done
! Suggested packages:
! otrs-doc
! The following NEW packages will be installed:
! otrs
! 0 upgraded, 1 newly installed, 0 to remove and 0 not upgraded.
! Need to get 947kB of archives.
! After unpacking 6132kB of additional disk space will be used.
! Get:1 ftp://ftp.uni-erlangen.de sarge/main otrs 1.3.2p01-5 [947kB]
! Fetched 947kB in 10s (93.7kB/s)
! Selecting previously deselected package otrs.
! (Reading database ... 73351 files and directories currently installed.)
! Unpacking otrs (from .../otrs_1.3.2p01-5_all.deb) ...
! Setting up otrs (1.3.2p01-5) ...
! Adding system user `otrs'...
! Adding new user `otrs' (105) with group `www-data'.
! Not creating home directory.
! SetPermissions.sh <$Revision$> - set OTRS file permissions
! Copyright (c) 2001-2003 Martin Edenhofer <martin at otrs.org>
! Setting file permissions...
! chown -R 0:0 /usr/share/otrs
! chown otrs:www-data /usr/share/otrs
! chown -R otrs:www-data /usr/share/otrs/var/
! chown -R www-data:www-data /usr/share/otrs/var/sessions/
! touch && chown otrs:www-data
! /usr/share/otrs/var/log/TicketCounter.log
! chmod -R 755 /usr/share/otrs/bin/
! (chown && chmod 700) otrs:0
! /usr/share/otrs/bin/DeleteSessionIDs.pl
! (chown && chmod 700) otrs:0 /usr/share/otrs/bin/UnlockTickets.pl
! (chown && chmod 700) otrs:0 /usr/share/otrs/bin/otrs.getConfig
!
! linux:~#
! </screen>
! </para>
!
! <para>
! After the installation of the OTRS package you need to configure the
! webserver for the trouble ticket system (on debian systems this is not done
! automaticly).
! </para>
!
! <important>
! <para>
! The following description is based on the fact, that you use the web server
! <application>apache</application> 2.x. If you are using
! <application>apache</application> 1.3.x you have to do the same things. The
! configuration files of <application>apache</application> 1.3.x are
! located at <filename>/etc/apache</filename>.
! </para>
! </important>
!
! <para>
! Create the file <filename>otrs.conf</filename> and insert the following
! lines. Save the file into the directory
! <filename>/etc/apache2/conf.d</filename>.
! </para>
!
! <para>
! <programlisting id="basic-apache-config-under-debian">
! #
! # Basic apache configuration file for OTRS
! #
! # agent, admin and customer frontend
! #
! ScriptAlias /otrs/ "/usr/share/otrs/bin/cgi-bin/"
! Alias /otrs-web/ "/usr/share/otrs/var/httpd/htdocs/"
! #
! <Directory "/usr/share/otrs/bin/cgi-bin/">
! AllowOverride None
! Options +ExecCGI -Includes
! Order allow,deny
! Allow from all
! </Directory>
! <Directory "/usr/share/otrs/var/httpd/htdocs/">
! AllowOverride None
! Order allow,deny
! Allow from all
! </Directory>
! </programlisting>
! </para>
!
! <para>
! Restart your webserver to use the new config settings.
! </para>
!
! <para>
! <screen>
! linux:~# /etc/init.d/apache2 restart
! Forcing reload of web server: Apache2.
! linux:~#
! </screen>
! </para>
!
! <para>
! In the next step you have to setup the OTRS database. If you use
! <application>MySQL</application> for the database backend, you can use the web
! installer of OTRS to setup the database. Use the following address to
! access the web installer start file.
! </para>
!
! <para>
! <ulink url="http://localhost/otrs/installer.pl">
! <citetitle>http://localhost/otrs/installer.pl</citetitle>
! </ulink>
! </para>
!
! <para>
! The web installer starts. Please follow the steps and setup the system.
! </para>
!
! <para>
! <screenshot>
! <screeninfo>installer.pl screen - Licence (1/4)</screeninfo>
! <graphic srccredit="installer.pl - screenshot" scale="40" fileref="screenshots/installer.png"></graphic>
! </screenshot>
! </para>
!
! <para>
! <screenshot>
! <screeninfo>installer.pl screen - Create database (2/4)</screeninfo>
! <graphic srccredit="installer.pl - screenshot" scale="40" fileref="screenshots/installer1.png"></graphic>
! </screenshot>
! </para>
!
! <warning>
! <para>
! It is never a good idea to use default passwords. Please change the default
! password for the OTRS database!
! </para>
! </warning>
! <para>
! <screenshot>
! <screeninfo>installer.pl screen - Create Database (2/4)</screeninfo>
! <graphic srccredit="installer.pl - screenshot" scale="40" fileref="screenshots/installer2.png"></graphic>
! </screenshot>
! </para>
!
! <para>
! <screenshot>
! <screeninfo>installer.pl screen - System Settings (3/4)</screeninfo>
! <graphic srccredit="installer.pl - screenshot" scale="40" fileref="screenshots/installer3.png"></graphic>
! </screenshot>
! </para>
!
! <para>
! <screenshot>
! <screeninfo>installer.pl screen - Finished (4/4)</screeninfo>
! <graphic srccredit="installer.pl - screenshot" scale="40" fileref="screenshots/installer4.png"></graphic>
! </screenshot>
! </para>
!
! <para>
! Now the installation of OTRS is finished. You should be able to use the web
! interface of OTRS. The cron jobs, which are needed for OTRS, are
! automaticallyi
! installed and configured. Log in as OTRS admin and configure the system for
! your needs. Go to the address
!
! <ulink url="http://localhost/otrs/index.pl">
! <citetitle>http://localhost/otrs/index.pl</citetitle>
</ulink>
! with a web browser and use "root at localhost" as username and "root" as password
! to access the web interface of the ticket system.
! </para>
!
! <warning>
! <para>
! Please change this password as soon as possible too! It is also a default
! password!
</para>
- </warning>
</sect2>
--- 271,284 ----
<para>
! Torsten Werner, the maintainer of the Debian OTRS package, kindly provided an
! excelent documentation on the installation of OTRS on Debian systems. The
! docu can be found on
! <ulink url="http://www.writely.com/View.aspx?docid=drm3kmx_0cbr3x9">
! http://www.writely.com/View.aspx?docid=drm3kmx_0cbr3x9
</ulink>
! .
</para>
</sect2>
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