[otrs-cvs] doc-admin/en otrs.xml,1.10,1.11

[cvs-log at otrs.org]

Comments:
Update of /home/cvs/doc-admin/en
In directory lancelot:/tmp/cvs-serv23510

Modified Files:
	otrs.xml 
Log Message:
Included new features of OTRS 2.2

Author: cs

Index: otrs.xml
===================================================================
RCS file: /home/cvs/doc-admin/en/otrs.xml,v
retrieving revision 1.10
retrieving revision 1.11
diff -C2 -d -r1.10 -r1.11
*** otrs.xml	6 Nov 2006 07:45:54 -0000	1.10
--- otrs.xml	3 Apr 2007 13:14:02 -0000	1.11
***************
*** 460,463 ****
--- 460,570 ----
  </sect2>
  
+ <sect2 id="new-features-of-2.2">
+ <title>New features of OTRS 2.2</title>
+ 
+ <itemizedlist>
+ <title>New features of OTRS 2.2</title>
+ 
+ <listitem>
+     <para>
+     Support of Services and SLAs:
+     As major step towards IT Servicemanagement OTRS 2.2 brings in the new
+     Attributes 'Service' and 'Service Level Agreements (SLA)'. While creating
+     a new ticket a service requester has to select both a service
+     (e. g. email-service)
+     and a related SLA . SLA attributes are "response time", "update time" and
+     "solution time". These attributes are used by the IT Service Organization
+     for notification and escalation purposes in order to keep the agreed SLA.
+     Service- and SLA-related informations within incoming email headers might
+     also be used by the Postmaster-Filter as already known before.
+     </para>
+ </listitem>
+ <listitem>
+     <para>
+     Support of native ticket types: Ticket types can now be managed over the admin interface. The use of a You
+     do not need longer to use a ticket free text field isn't necessary anymore.
+     Installations which already uses a ticket free text field for ticket type
+     classification do not need to migrate. This feature will also be shown in
+     zoom and print view for agents and customers and can be changed via the
+     agent interface.
+     </para>
+ </listitem>
+ <listitem>
+     <para>
+     Support of multiple authentication backends: Added support of multi authentication feature for agent and customer backend.
+     By using this feature it is now possible to use multiple trusted
+     authentication
+     sources (i.e. use LDAP as a first source for athentification and in case
+     of an
+     unsuccessful authentification try a SQL DB as a second source).
+     </para>
+ </listitem>
+ <listitem>
+     <para>
+     Support of different password crypt types:
+     Supported and permitted password authentication types for agent and/or customer
+     login are:
+     </para>
+ 
+     <itemizedlist>
+     <listitem>
+         <para>unix_crypt()</para>
+     </listitem>
+     <listitem>
+         <para>md5()</para>
+     </listitem>
+     <listitem>
+         <para>plain()</para>
+     </listitem>
+     </itemizedlist>
+ 
+     <para>
+     Default is 'unix_crypt()'. The administrator can easily switch from unix_crypt()
+     to md5() on the fly by changing the sysconfig.
+     </para>
+ </listitem>
+ <listitem>
+     <para>
+     Changed OTRS internal CustomerUser structure:
+     Customer datas (CustomerUser) are restructured and split into the objects
+     "CustomerCompany" and "CustomerUser" within the internal OTRS database. Company
+     related attributes like company name and address will be managed separately from
+     those attributes related to a single contact (e.g. prename, surname, phone etc.).
+     </para>
+ 
+     <para>
+     This information will be shown in zoom and print like the current customer info.
+     </para>
+ </listitem>
+ <listitem>
+     <para>
+     Enhanced OPM-Format: OPM Packages are now delivered with an additional online help. The introducing
+     page will inform the user about new features and will also give him a short
+     overview about the next steps to do after having installed the packages.
+     </para>
+ </listitem>
+ <listitem>
+     <para>
+     Enhanced OPM-Format: OPM Packages are now delivered with an additional online help. The introducing
+     page will inform the user about new features and will also give him a short
+     overview about the next steps to do after having installed the packages.
+     </para>
+ </listitem>
+ <listitem>
+     <para>
+     PostMaster-Admin-Interface: The improvement has lead to a more detailled definition of those email adresses
+     which have to be matched by PostMaster filter.
+     </para>
+ </listitem>
+ <listitem>
+     <para>
+     SysConfig Improvement: A quicker page view and page saving leads to essential time savings during
+     configuration process.
+     </para>
+ </listitem>
+ </itemizedlist>
+ 
+ </sect2>
+ 
  </sect1>