[otrs-cvs] otrsweb news.shtml,1.104,1.105

[cvs-log at otrs.org]

Comments:
Update of /home/cvs/otrsweb
In directory lancelot:/tmp/cvs-serv15198

Modified Files:
	news.shtml 
Log Message:
OTRS::ITSM section included

Author: cs

Index: news.shtml
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RCS file: /home/cvs/otrsweb/news.shtml,v
retrieving revision 1.104
retrieving revision 1.105
diff -C2 -d -r1.104 -r1.105
*** news.shtml	20 Jun 2007 08:45:50 -0000	1.104
--- news.shtml	9 Jul 2007 14:02:10 -0000	1.105
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*** 1560,1562 ****
--- 1560,1625 ----
  <a href="http://users.otrs.com/~me/i18n/" class="small">[our daily refreshed i18n status page]</a>
  
+ @ArticleFileName178@:otrs_2-2-1
+ @ArticleDate178@:2007-07-02
+ @ArticleImage178@:
+ @ArticleTitle178@:OTRS::ITSM 1.0.1 is released!
+ @ArticleContent178@:
+ <p>
+ Our OTRS Team is proud to announce the stable release of its first Open
+ Source and ITIL compliant IT service management solution OTRS::ITSM 1.0.1.
+ Complexity of todays IT infrastructure and the increasing business needs
+ for reliable and high quality IT services significantly contributing to
+ the business objectives, has raised the stakes for successful IT service
+ management. The development of OTRS::ITSM was initiated as a logical
+ consequence of the great success of the Open Ticket Request System OTRS in
+ order to combine the globally accepted, public ITIL recommendations with
+ the benefits of open-source software. As an integrated IT service
+ management (ITSM) solution it goes far beyond a simple service desk system
+ and assists IT service organizations to manage IT infrastructure
+ components as interrelated parts of services IT provides to the business
+ processes.
+ </p>
+ 
+ <p>
+ OTRS::ITSM 1.0 Key-Features:
+ </p>
+ 
+ <p>
+ <ul>
+ <li>
+ ITIL compliant representation of "ITIL service support" processes
+ 
+ <ul>
+ <li>incident management</li>
+ <li>problem management and</li>
+ <li>configuration management</li>
+ </ul>
+ </li>
+ <li>
+ an integrated, individually extensible configuration management database (CMDB)
+ </li>
+ <li>
+ ITIL compliant names for new functions and functions contained in
+ previous OTRS versions
+ </li>
+ <li>
+ ITIL compliant role, responsibility and permission model
+ </li>
+ <li>
+ cross-process communication management: within the IT service organization,
+ with customers/users/management and suppliers/providers
+ </li>
+ <li>
+ flexible stats functions for (trend) analyses; reporting, planning and
+ controlling based on performance figures
+ </li>
+ <li>
+ flexible configuration, customization and upgrade to meet individual
+ requirements
+ </li>
+ </ul>
+ </p>
+ <br>
+ <a href=ftp://ftp.otrs.org/pub/otrs/itsm">[ftp://ftp.otrs.org/pub/otrs/itsm]</a>
+ <a href="http://lists.otrs.org/pipermail/announce/2007/000073.html">[full announcement]