[otrs-cvs] otrsweb news.shtml,1.134,1.135
CVS commits notifications of OTRS.org
cvs-log at otrs.org
Mon May 5 18:08:12 GMT 2008
Comments:
Update of /home/cvs/otrsweb
In directory lancelot:/tmp/cvs-serv7363
Modified Files:
news.shtml
Log Message:
Small layout typo.
Author: martin
Index: news.shtml
===================================================================
RCS file: /home/cvs/otrsweb/news.shtml,v
retrieving revision 1.134
retrieving revision 1.135
diff -C2 -d -r1.134 -r1.135
*** news.shtml 5 May 2008 18:06:50 -0000 1.134
--- news.shtml 5 May 2008 18:08:07 -0000 1.135
***************
*** 2010,2014 ****
<li>A service agent may search, select and assign any of a customers configuration items (CIs) while recording an incident ticket.</li>
<li>Configuration items (CIs) may now be imported and exported in a CSV file or by using the API.</li>
! <li>A huge variety of additional reports have been created, e.g.:
<li>Total of all ever created tickets per ticket-type and priority; status; queue; service</li>
<li>Monthly overview of all ever created tickets of a previous month per ticket-type; priority; status; queue; service</li>
--- 2010,2015 ----
<li>A service agent may search, select and assign any of a customers configuration items (CIs) while recording an incident ticket.</li>
<li>Configuration items (CIs) may now be imported and exported in a CSV file or by using the API.</li>
! <li>A huge variety of additional reports have been created, e.g.:</li>
! <ul>
<li>Total of all ever created tickets per ticket-type and priority; status; queue; service</li>
<li>Monthly overview of all ever created tickets of a previous month per ticket-type; priority; status; queue; service</li>
***************
*** 2022,2026 ****
<li>Average resolution time in a previous month per ticket- type and priority; queue; service</li>
<li>Average resolution time in a defined period per ticket- type and priority; queue; service</li>
! </li>
<li>Added print function for CIs, Services, SLAs, Locations</li>
<br>
--- 2023,2027 ----
<li>Average resolution time in a previous month per ticket- type and priority; queue; service</li>
<li>Average resolution time in a defined period per ticket- type and priority; queue; service</li>
! </ul>
<li>Added print function for CIs, Services, SLAs, Locations</li>
<br>
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