[dev] Re: [otrs] howto automated email on close?

[Ingo Ciechowski]

At 21:34 Uhr +0200 09.06.2002, Martin Edenhofer wrote:
>Because usually you answer a ticket and set the next ticket state (e. g.
>closed, open, ...). Then you do not need to inform the customer.
>
>But in some cases it would be useful. It gives the customer a 
>feeling of transparency.
>[..]
>If this feature is wanted we can discuss this on EMAIL-PROTECTED



Hi Martin,

yes I'd love to have this feature - unfortunately right now I can't 
spent the time to dig into it...

But I'll do so ASAP.

Ingo
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