[dev] Found difficult to install OTRS on FC1 server
jeffcflam at yahoo.com
Fri Sep 30 15:03:43 CEST 2005
First the installation guide on the website in HTML version looks different from the PDF downloadable manual. For example, the HTML version instructs to extract the tar file first, then create user, and install Perl CPAN modules. However, the PDF manual installs CPAN modules first, then add user, and extract the tar file. Another example, the HTML shows a list of CPAN modules need to be installed. However, the PDF manual only shows a few of them. So which one should I follow?
Another question: I was told using RPM would be much easier. I did try and then screwed up the web server. After I unpack the rpm file, I tried to restart the apache web server. However, I got a bunch of error and the server just stopped and did not like to start again. I contacted my hosting company and they said I changed something in the httpd.conf so the apache did not run properly. Finally I just restore a backup of the whole server and need to start over again.
Finally, the step 6 of the PDF manual says follow README.webserver for configuration. However, the instructions in the readme file apply to SUSE and I do not know which part I should start following for FC1 server. Any help?
Please do not mind that I must have a bunch of other questions coming up.
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