[dev] Problems with Debian-package libdbd-mysql perl 3.0004-1

[Alexander Maringer]

Hi all,

I only want to announce, that there will occur problems when upgrading from
libdbd-mysql-perl_3.0002-2 to libdbd-mysql-perl_3.0004-1.

The Cron-Jobs will result in a error:
DBI::db=HASH(0x1552de0)->disconnect invalidates 1 active statement handle
(either destroy statement handles or call finish on them before
disconnecting) at /usr/share/otrs/Kernel/System/DB.pm line 273.

I am using the testing otrs-package 1:1.3.3p01-1 with Debian testing and
MySQL4.

But I want to complain about the official support of the otrs-Group. I
phoned the OTRS.de-firm and asked about support (I didn't know at this
moment, that my admin updated the perl-lib). They told me to sign a 1500 EUR
contract for one year. But I didnt want to have support for one year. I only
want to support for this problem.

I know many other OS-projects where you get support for only one problem and
only one day. Perhaps the support team would make more money with this kind
of giving support.

I searched all the web to get a solutions for this problem but I didn't
found one. Even the mailing list doesn't have one. So support crew get more
flexibel (other are more flexibel at the moment).

Regards

Alexander Maringer