[dev] Problems with Debian-package libdbd-mysql perl 3.0004-1

[Christian Schoepplein]

Hello Alexander,

On Mi, Jun 07, 2006 at 02:13:25 +0200, Alexander Maringer wrote:
>I only want to announce, that there will occur problems when upgrading from
>libdbd-mysql-perl_3.0002-2 to libdbd-mysql-perl_3.0004-1.
>
>The Cron-Jobs will result in a error:
>DBI::db=HASH(0x1552de0)->disconnect invalidates 1 active statement handle
>(either destroy statement handles or call finish on them before
>disconnecting) at /usr/share/otrs/Kernel/System/DB.pm line 273.
>
>I am using the testing otrs-package 1:1.3.3p01-1 with Debian testing and
>MySQL4.

I can reproduce this problems. With OTRS 2.0.4 and mysql 5.0 it looks 
like this:

DBI::db=HASH(0x8c4272c)->disconnect invalidates 1 active statement 
handle (either destroy statement handles or call finish on them before 
disconnecting) at /home/cs/src/otrs/Kernel/System/DB.pm line 219, 
<PRODUCT> line 2.

It helped to comment out line 219 in Kernel/System/DB.pm but we have to 
research the issue further more. I opened a bug report on this issue:

http://bugs.otrs.org/show_bug.cgi?id=1231

>But I want to complain about the official support of the otrs-Group. I
>phoned the OTRS.de-firm and asked about support (I didn't know at this
>moment, that my admin updated the perl-lib). They told me to sign a 1500 EUR
>contract for one year. But I didnt want to have support for one year. I only
>want to support for this problem.

At the moment we offer support this way only, sorry.

>I know many other OS-projects where you get support for only one problem and
>only one day. Perhaps the support team would make more money with this kind
>of giving support.

We will restruture our support packages in the near future and I'm sure 
that getting support for one issue or for one day only will be possible 
then.

>Alexander Maringer

Regards,
Christian

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