[dev] Problems with Debian-package libdbd-mysql perl 3.0004-1

[Alessandro Ranellucci]

On 7-06-2006 at 14:13, Alexander Maringer wrote:

 >I searched all the web to get a solutions for this problem but I
 >didn't found one. Even the mailing list doesn't have one. So support
 >crew get more flexibel (other are more flexibel at the moment).

Greetings, although I'm not a member of the OTRS team I'd like to point
out a few things:

1) OTRS.de is not supposed to give any support, as this is free 
   software. The large majority of open source software available on the 
   Internet is totally unsupported: use it as it is and be kind with the 
   authors if you want to use things free.

2) Any skilled programmer is able to help you, and I'm sure that posting 
   on the right mailing list you'll find someone to hire for your 
   purposes.

3) If this software doesn't work for you, learn how to fix it yourself 
   or choose another product.

4) If your problem is upgrading libdbd_mysql-perl, just downgrade it.

5) Installing Perl modules with perl -MCPAN -e shell is often a more
   reliable solution than using apt-get.

6) The problem is probably unrelated to OTRS itself but I think it 
   depends on your system/Perl/libdbd package/whatever.

7) Asking things in the appropriate mailing list (otrs at otrs.org) is 
   a better idea in order to get support from the community.

Kind regards,
  - alessandro ranellucci.