AW: [dev] Problems with Debian-package libdbd-mysql perl 3.0004-1

[Alexander Maringer]

Hi Alessandro, 


On 7-06-2006 at 16:07, Alessandro Ranellucci wrote:
On 7-06-2006 at 14:13, Alexander Maringer wrote:

>1) OTRS.de is not supposed to give any support, as this is free 
>   software. The large majority of open source software available on the 
>   Internet is totally unsupported: use it as it is and be kind with the 
>   authors if you want to use things free.

I think this is not right any more. Many projects create support lines to
get their money for further development. And if anybody made such a line,
than it should be opened for anybody.

>2) Any skilled programmer is able to help you, and I'm sure that posting 
>   on the right mailing list you'll find someone to hire for your 
>   purposes.

I searched on any mailing list which is related with otrs and did not found
any solution. Perhaps I'm not able to search or read ;-)

>3) If this software doesn't work for you, learn how to fix it yourself 
>   or choose another product.

If you are a genius, than you have my full respect. I program in 5 languages
and this is enough for me at the moment, so I don't want to learn perl at
the moment as well as I need to correct this problem for myself ;-)


>4) If your problem is upgrading libdbd_mysql-perl, just downgrade it.

Because of knowing the source of the problem, I also knew the solution and I
downgraded it already.

>6) The problem is probably unrelated to OTRS itself but I think it 
>   depends on your system/Perl/libdbd package/whatever.

I only made a statement, so that other people with the same problem know
what to do.

>7) Asking things in the appropriate mailing list (otrs at otrs.org) is 
>   a better idea in order to get support from the community.

I don't think, this was a userlist problem .... 
.... And searching the user list show me some equal problems not solved ....


Regards ...

Alexander