[dev] info to develop a custom module

[Martin Edenhofer]

Hi Luca,

Luca Borsari schrieb:

> I need to extract some stat info (ex: Agent avg. ticket lead time, etc)
> from our otrs server, to monitor/improve our support service.
> Reading old posts to ADMIN/DEV lists, and lloking at the docs,
>  i've found the DB tables storing the info i need.
> 
> I could make a perl scipt to extract data and produce the
> stat i need, but i would rather prefer to implement it
> directly in OTRS, as a custom module (OTRS web application framework)
> 
> Looking at the online Developer Manual, it seems to me that the
> process to do that will be something like:
>   *) Create a custom frontend module (in Kernel/Modules/)
>   *) Create the HTML (dtl) to manage input parametrs
>   *) Create the HTML (dtl) to generate output
>   *) Modify Agent menu to include the new link (button)
> 
> being new to otrs hacking, my first question is...am i doing something
> completely wrong...?

No. You are on the right way. :)

> What it would be great for me to have at this stage, is a sort of
> "beginners otrs dev guide", implementing an hello word like feature using
> the OTRS web devlopment framework.

Sould be there: http://doc.otrs.org/developer/2.0/en/html/ :-)

You also can download some already existing modules like the calendar to
review how it works.

Greetings,

  Martin

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