[dev] X-OTRS header for identifying ticket number?

[Kees Leune]

Hello,

 

I am currently in the process of allowing an external application (AIRT)
to interact with OTRS. It would be very useful if there is an X-OTRS
mail header that I can set that specifies to which ticket an incoming
message should be linked. Is there such a header? In Table 5-4.
"Function of the different X-OTRS-headers" I was unable to find the
header that I need.

 

Thank you,

 

-Kees

 

Northwave BV   Fultonbaan 20  Postbus 1054  3430 BB Nieuwegein
T +31 (0)30 6004727  F +31 (0)30 6004729  M +31 (0)6 52328887
E kees.leune at northwave.nl  W www.northwave.nl <http://www.northwave.nl/>


 

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