[dev] time-accounting and note-body

Alexander Scholler alexander.scholler at augsburg.de
Thu Sep 7 13:51:40 CEST 2006


Hi,

as far as I can see,
the possibility of v2.1 to add a note on different actions, e.g. 
priority-change is really great.

But when changing the priority with 
Ticket::Frontend::AgentTicketPriority###Note enabled
* a time has to be entered (with Ticket::Frontend::NeedAccountedTime 
enabled)
* a note-body has to be entered

It would be a great feature if
* the global setting Ticket::Frontend::NeedAccountedTime could be reset 
within each specific action (e.g. time-accounting within priority change 
is not always necessary)
* it could be individually set whether the provided note-mask has to be 
filled or not (e.g. sometimes, not always, it is helpful to document why 
the priority was changed)

Thanks for the great work done being unleashed through v2.1

Bye, Alex


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