[dev] Errore creating ticket

[Martin Edenhofer]

Hi Alessandro,

the error message blow is not from creating new tickets from email. It's
from the customer panel (see trace back or/and have a closer look to
your whole error log).

Anyway, maybe you changed the default ticket priority, queue or state
(see: http://doc.otrs.org/2.0/en/html/c1525.html and
http://doc.otrs.org/2.0/en/html/c1548.html)

PS: It's normally no topic for the developer list! .-)

  Martin

((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
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Alessandro schrieb:
> I receive this error when i create a new ticket or when otrs try to create 
> new ticket from mail... i have seen that TicketCounter.log is updated...
> 
> there is sombody that can help me?
> 
> Thanks in advance
> 
> Alex
> 
> 
> Error: Need TicketID!
> 
>       Comment:
>       Traceback: ERROR: OTRS-CGI-20 Perl: 5.8.6 OS: MSWin32 Time: Wed Sep 13 
> 14:19:59 2006
> 
>       Message: Need TicketID!
> 
>       Traceback (11512):
>          Module: Kernel::System::Ticket::Article::ArticleCreate (v1.94) 
> Line: 84
>          Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 
> 311
>          Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6) Line: 
> 677
>          Module: 
> ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_customer_2epl::handler 
> (v) Line: 47
>          Module: (eval) (v1.36) Line: 203
>          Module: ModPerl::RegistryCooker::run (v1.36) Line: 203
>          Module: ModPerl::RegistryCooker::default_handler (v1.36) Line: 169
>          Module: ModPerl::Registry::handler (v1.99) Line: 30
> 
> 
> 
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