[dev] Accounted Time in Stats
Gavin Smith
gavsmith1978 at gmail.com
Fri Sep 29 23:12:58 CEST 2006
Hi there,
I hate to appear like a leech, but I have just been looking into
implementing OTRS as it looks like a fantastic system. The one thing I would
love to be able to do with the stats, is to be able to create an accounted
time report similar to the built in one, but to do this per agent and not
per customer.
Basically, so I can print up a report at the end of the month on the time
spent by each agent on each job with a total.
Has anyone here come up with anything like this for themselves or am I the
only person who might find this useful?
Thanks in advance for any assistance you can provide.
Kind regards
Gav Smith
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