[dev] Ticket types not fully functional or buggy.

[Bodo Bauer]

Dan King schrieb:
>
> Hi list,
>
>  
>
> I wanted to use the new functionality to assign types to tickets but I
> have it to be very buggy or not working 100% as far as I can tell. I
> am hoping someone can point me in the right direction to make some
> changes either in code or somewhere in sysconfig.
>
>  
>
> The first thing that really needs to be done is for a default type to
> be assigned. Right now I think the first type I created is being
> assigned to every ticket. This annoyed me so I made all the types I
> created to be invalid but for some reason new tickets that come in are
> still given the first type that I created.
>
>
Agreed, this sounds like a bug, or at least like an anoying feature.
Could you file a bug at bugs.otrs.org for this.
>
> The second thing that I would like to accomplish is to modify the type
> functionality so emails sent to different address are assigned certain
> types.
>
>  
>
A Ticket type XOTRS header will be available with the upcoming 2.2.2
release. In combination with a postmaster filter you should be able to
set the type based on the mailbox.

hth,
BB

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