[dev] Need help about reading email crypto

[Leonardo Pereira Guimarães]

Hi
 
I configured  S/MIME in OTRS:  to read encrypted emails sent to a email
account that OTRS checks and open tickets.
But unfortunately is not working well
This is log :
 
Message: Need Hash!
 
 Traceback (29916):
   Module: Kernel::System::Crypt::SMIME::Decrypt (v1.9) Line: 157
   Module: Kernel::Output::HTML::ArticleCheckSMIME::Check (v1.8) Line: 100
   Module: Kernel::Modules::AgentTicketQueue::ShowTicket (v1.22) Line: 312
   Module: Kernel::Modules::AgentTicketQueue::Run (v1.22) Line: 273
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.17) Line: 671
   Module: /var/www/otrs-2.1.3/bin/cgi-bin/index.pl (v1.81) Line: 47 
 
 
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Feb  6 12:45:31 2007
 
 Message: Need TicketID!
 
 Traceback (29916):
   Module: Kernel::System::Ticket::Article::ArticleUpdate (v1.128) Line:
1382
   Module: Kernel::Output::HTML::ArticleCheckSMIME::Check (v1.8) Line: 146
   Module: Kernel::Modules::AgentTicketQueue::ShowTicket (v1.22) Line: 312
   Module: Kernel::Modules::AgentTicketQueue::Run (v1.22) Line: 273
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.17) Line: 671
   Module: /var/www/otrs-2.1.3/bin/cgi-bin/index.pl (v1.81) Line: 47
 

 
Can someone help me?
 
Thanks
 
Leo.
 
  _____  

 <http://www.certisign.com.br/> CERTISIGNLeonardo Pereira Guimarães
Analista de Suporte e Operações
(21) 4501-1846

Certisign Certificadora Digital
 <http://www.certisign.com.br/> certisign.com.br

 
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