[dev] Is this a bug? Internal notes overwrite original message.

[Dan Mahoney, System Admin]

Hey all,

I am using OTRS 2.0.4, and having a problem that I've asked on otrs-users 
about and gotten no answer.

Basically, when I move a ticket to a different queue, the "main" ticket 
becomes something like

*** THIS IS JUST A NOTE ***

The queue of your ticket "2007020510000018" has been changed by
"Dan Mahoney" to "TechSupport::Feature Requests".

http://prime.gushi.org/otrs/customer.pl?Action=CustomerZoom&TicketID=385

Your OTRS Notification Master

*** THIS IS JUST A NOTE ***

And then the ORIGINAL ticket is listed as a follow-up to this.

This is annoying because a) it breaks the scheme of replies (i.e. the note 
was not a reply to the original message, NOR was the original message a 
reply to this.  MORE IMPORTANTLY it is annoying because it is NO LONGER 
POSSIBLE to see ANY of the ticket body, just a whole bunch of NOTE texts 
for all messages moved into this queue (thus having to zoom on every 
ticket to find out if it's something I can act on).

If I am doing something horribly wrong, let me know.

If it's a bug that was fixed in 2.1, please let me know.

If I need to think about purchasing a paid support incident, let me know.

-Dan

--

Hate fedora with a white hot burning passion right now though ... damn thing is Linux-XP(tm)

-Bill Nolan
2/24/04

--------Dan Mahoney--------
Techie,  Sysadmin,  WebGeek
Gushi on efnet/undernet IRC
ICQ: 13735144   AIM: LarpGM
Site:  http://www.gushi.org
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