[dev] Ticket creation by mail with specific X-OTRS headers

[Laurent Minost]

Hi,

Checked on Google and OTRS mailing list archives for an answer to this
question but can't find one. This may have something to do with
development.
I'm currently on the process of migrating to OTRS for a specific
platform and in this way I was asked to restore back on OTRS all of our
old Double Choco Latte tickets data so we wil have all historical
tickets accessible through OTRS.

For the moment, I run into creating data in OTRS by sending custom mails
containing old data and so let it create all necessaries entries by
itself, so I'm using a lot all of these useful X-OTRS-* Headers BUT I
wonder :

- is there any "hidden"/undocumented headers like X-OTRS-TicketID or
X-OTRS-EmailDate ? It would help a lot because we need to keep Ticket
Numbers the same between old and new ticketing system and for dates it
would be better if we can keep original creation/modification/resolution
dates from original emails.

- does anyone see a better way to integrate back all of these datas into
OTRS ?

Thanks by advance for your answers.

Best regards,

Laurent
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