[dev] OTRS 2.2: native ticket types - example, documentation?

[Gerhard Weber]

Hi Alex,

thanks for the quick answer.

> first, you have to activate Ticket::Type.
> Then, search for TicketType within Sysconfig.
> You get all sites where you can enable the possibility of 
> changing the TicketType.
> The list of available TicketTypes can be modified in Admin > Type.

> I don't yet know any places in OTRS where the ticket-type is 
> relevante for further actions. I think it's "just" for your 
> own documentation.

Hm. Okay, I slightly misunderstood the concept.
I thought I could assign some free text fields to ticket type A and some
others to ticket type B.

Is there a possibility to do so within OTRS?
Or do I have to code it myself?

bye, gerhard