[dev] Agent name in From field

[Simon Boulet]

Hi,

Attached is a patch against OTRS 2.2 BETA 2 (latest from CVS) that  
adds a new option.

ComposeFromAgentName (Ticket::Frontend::ComposeFromAgentName) allows  
replacing the address "realname", specified under "Email Addresses"  
in the Admin interface, by then Agent name in the "From" field when  
answering tickets.

Basically, if you have an address configured like this in OTRS, and  
assigned to some queue:

Name: support at some-company.com
Realname: Tech Support

Usually when your agents answer some ticket the "From" field in the  
email message will look like:

Tech Support <support at some-company.com>


With this patch, when ComposeFromAgentName is set, the above is  
changed to:

John Doe <support at some-company.com>

Where John Doe is the name of the agent who answered the ticket.


Hopefully this will be useful to other peoples as well

Regards,

Simon

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