[dev] Agent name in From field

[Bodo Bauer]

Hi Simon,

nice work! Did you see Bugzilla #1698:
http://bugs.otrs.org/show_bug.cgi?id=1698

(I didn't diff you patches to find out.... :)

Same idea. Could you attach your patches to that bug as well? This way
we have all in one place.

Thanks,
BB

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