[dev] HTTPBasicAuth and CustomerMessage

[Martin Edenhofer]

Hi Chris,

so CAS redirects to http://otrs/customer.pl (without params)?

If it's so, you need to change CAS to keep the requested params to do
the correct redirect. :-)

Many greetings,

 -Martin

Chris schrieb:
> Martin,
> 
> your scenario is correct ..... just one little problem.
> 
> CAS needs a serviceURL and that is http://otrs/customer.pl I cant use the request url with the parameters.
> When cas returns it will ask for this url and I have lost my parameters.  
> I am not a Perl guy and have no idea how to hang on to the original requestURL. Could we but it in the session somehow ?
> 
> Any ideas on how to accomplish this ?
> 
> 
> Thanks
> Chris
> 
> 
> 
> -----Original Message-----
>> From: Martin Edenhofer <me at otrs.com>
>> Sent: May 11, 2007 9:00 AM
>> To: Chris <croffler at earthlink.net>
>> Subject: Re: [dev] HTTPBasicAuth and CustomerMessage
>>
>> Hi Chris,
>>
>> Chris schrieb:
>>
>>> I use CAS for SSO for all my applications including OTRS.
>>> I log in through my portal and then I navigate from there to different application.
>>>
>>> We want to be able to automatically create trouble tickets in otrs when an operator encounters an error in an application.On some application screens we have a link to otrs  example : http:://server/otrs/customer.pl?Action=CustomerMessage.pl&....)  where we attach the error number
>>> to the URL.
>>> We then fill in the body and subject of the OTRS ticket automatically with this error number.
>>>
>>> Here is the problem, the first time we call this URL we get redirected to the customer.pl screen IF THE USER has not visited /otrs/customer.pl. When I call the url again it redirects us to the right place and we fill in the errorcode automaticaly.
>>>
>>> The first time we make the call to OTRS HTTPBasicAuth redirects me to the CAS server where the CAS ticket/cookie is created for the OTRS service and returns the user. I think at this point OTRS automatically assumes that the user is loging on and redirects the user to customer.pl, but we would like to goto directly to customer.pl?Action=CustomerMessage.pl..
>>>
>>> Is there a way to accomplish this ?
>>>
>>> Hope this makes sense ?
>> Now I think I got it a little bit more. ;)
>>
>> It depends on the URLs. For example:
>>
>> 1) URL to OTRS
>>    http://host/otrs/customer.pl?Action=CustomerMessage.pl&...
>>
>> 2) OTRS redirect to CAS
>>
>> http://cas/someurl.xxx?RequestedURL=http://host/otrs/customer.pl?Action=CustomerMessage.pl&...
>>
>> 3) Redirect from CAS back to OTRS with ticket/cookie (so this URL is not
>> clear to me (where is the ticket/cookie) but could look like this)
>>
>> http://host/otrs/customer.pl?Action=CustomerMessage.pl&...&CAS=1234...
>>
>> Then it should work fine (go directly to the create ticket screen). But
>> I think point 3 is a little bit different. Isn't it? :)
>>
>>> Thanks
>>> Chris
>>  -Martin
>>
>> ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
>>  Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18
>>    http://www.otrs.com/ :: Communication with success!