[dev] HTTPBasicAuth and CustomerMessage

[Martin Edenhofer]

Hi Chris,

the problem is, just after the ticket/cookie from CAS a new sesssion is
created. Do the time before there is no session. :-(

So you need to patch/improve CAS to redirect with the correct params.

Greetings,

 -Martin

Chris Roffler schrieb:
> Yea that's it !
> 
> I am not a perl guy .... can you lead me to some perl code within OTRS
> where you  set and get session attributes please ?
> 
> Thanks
> Chris
> 
> */Martin Edenhofer <me at otrs.com>/* wrote:
> 
>     Hi Chris,
> 
>     so CAS redirects to http://otrs/customer.pl (without params)?
> 
>     If it's so, you need to change CAS to keep the requested params to do
>     the correct redirect. :-)
> 
>     Many greetings,
> 
>     -Martin
> 
>     Chris schrieb:
>     > Martin,
>     >
>     > your scenario is correct ..... just one little problem.
>     >
>     > CAS needs a serviceURL and that is http://otrs/customer.pl I cant
>     use the request url with the parameters.
>     > When cas returns it will ask for this url and I have lost my
>     parameters.
>     > I am not a Perl guy and have no idea how to hang on to the
>     original requestURL. Could we but it in the session somehow ?
>     >
>     > Any ideas on how to accomplish this ?
>     >
>     >
>     > Thanks
>     > Chris
>     >
>     >
>     >
>     > -----Original Message-----
>     >> From: Martin Edenhofer
>     >> Sent: May 11, 2007 9:00 AM
>     >> To: Chris
>     >> Subject: Re: [dev] HTTPBasicAuth and CustomerMessage
>     >>
>     >> Hi Chris,
>     >>
>     >> Chris schrieb:
>     >>
>     >>> I use CAS for SSO for all my applications including OTRS.
>     >>> I log in through my portal and then I navigate from there to
>     different application.
>     >>>
>     >>> We want to be able to automatically create trouble tickets in
>     otrs when an operator encounters an error in an application.On some
>     application screens we have a link to otrs example :
>     http:://server/otrs/customer.pl?Action=CustomerMessage.pl&....)
>     where we attach the error number
>     >>> to the URL.
>     >>> We then fill in the body and subject of the OTRS ticket
>     automatically with this error number.
>     >>>
>     >>> Here is the problem, the first time we call this URL we get
>     redirected to the customer.pl screen IF THE USER has not visited
>     /otrs/customer.pl. When I call the url again it redirects us to the
>     right place and we fill in the errorcode automaticaly.
>     >>>
>     >>> The first time we make the call to OTRS HTTPBasicAuth redirects
>     me to the CAS server where the CAS ticket/cookie is created for the
>     OTRS service and returns the user. I think at this point OTRS
>     automatically assumes that the user is loging on and redirects the
>     user to customer.pl, but we would like to goto directly to
>     customer.pl?Action=CustomerMessage.pl..
>     >>>
>     >>> Is there a way to accomplish this ?
>     >>>
>     >>> Hope this makes sense ?
>     >> Now I think I got it a little bit more. ;)
>     >>
>     >> It depends on the URLs. For example:
>     >>
>     >> 1) URL to OTRS
>     >> http://host/otrs/customer.pl?Action=CustomerMessage.pl&...
>     >>
>     >> 2) OTRS redirect to CAS
>     >>
>     >>
>     http://cas/someurl.xxx?RequestedURL=http://host/otrs/customer.pl?Action=CustomerMessage.pl&...
>     >>
>     >> 3) Redirect from CAS back to OTRS with ticket/cookie (so this URL
>     is not
>     >> clear to me (where is the ticket/cookie) but could look like this)
>     >>
>     >>
>     http://host/otrs/customer.pl?Action=CustomerMessage.pl&...&CAS=1234...
>     >>
>     >> Then it should work fine (go directly to the create ticket
>     screen). But
>     >> I think point 3 is a little bit different. Isn't it? :)
>     >>
>     >>> Thanks
>     >>> Chris
>     >> -Martin
>     >>
>     >> ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
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> 
> 
> 
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