[dev] create ticket from form / same as Email Ticket

[Jo Rhett]

Works, thanks!  What does 0 and 2 mean in this context?

Anything else I need to know?

On Nov 7, 2007, at 11:27 AM, Martin Edenhofer wrote:

> Hi Jo,
>
> try to change the following hidden field:
>
>> <input type="hidden" name="ExpandCustomerName" value="2">
>
>
> Is it working now? ;)
>
> Greetings,
>
>  -Martin
>
> On Nov 7, 2007, at 7:28 PM, Jo Rhett wrote:
>
>> This concerns OTRS 1.3.2 (running on a provider's system) but it  
>> appears to be much the same with a 2.2 installation I have here  
>> locally.
>>
>> I'm trying to create a ticket by submitting a form prefilled with  
>> values.  The goal is to pre-fill the To: and Cc: fields from a  
>> local customer database.  I copied and minimized the form from  
>> Email Ticket, and it looks like the following.  However, whenever  
>> I submit it I get
>>
>> Message: Need TicketID!
>> Traceback (18383):
>>   Module: Kernel::System::Ticket::ArticleSend (v1.19.2.1) Line: 1131
>>   Module: Kernel::Modules::AgentEmail::Run (v1.34.2.2) Line: 597
>> ...etc
>>
>> However, the stock form supplies an empty TicketID as well.  The  
>> purpose is to create a ticket.  What am I doing wrong here?
>>
>> <form action="https://tickets.svcolo.com/otrs/index.pl"  
>> method="get" enctype="multipart/form-data" name="compose">
>> <input type="hidden" name="Action" value="AgentEmail">
>> <input type="hidden" name="Subaction" value="StoreNew">
>> <input type="hidden" name="Dest" value="105||SVcolo">
>> <input type="hidden" name="To" value="(*customer e-mail*)">
>> <input type="hidden" name="Cc" value="(*customer backup*)">
>> <input type="hidden" name="Bcc" value="support-staff at svcolo.com">
>> <input type="hidden" name="FormID"  
>> value="1194316011.9677080.31251047">
>> <input type="hidden" name="ExpandCustomerName" value="0">
>> <input type="hidden" name="AllUsers" value="0">
>> <input type="hidden" name="PreSelectedCustomerUser" value="">
>> <input type="hidden" name="SelectedCustomerUser" value="">
>> <input type="hidden" name="PriorityID" value="">
>> <input type="hidden" name="CustomerID" value="">
>> <input type="hidden" name="TicketID" value="">
>>
>> <b>Subject:</b> <input type="text" name="Subject" value=""  
>> size="70"><br />
>> <textarea name="Body" rows="15" cols="72" wrap="hard">
>> </textarea><br />
>>
>> <b>Time units (work units):</b> <input type="text"  
>> name="TimeUnits" value="" size="4"><br />
>> <input class="button" type="submit" value="Send mail!">
>> </form>
>>
>> -- 
>> Jo Rhett
>> senior geek
>>
>> Silicon Valley Colocation
>> Support Phone: 408-400-0550
>>
>>
>>
>>
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-- 
Jo Rhett
senior geek

Silicon Valley Colocation
Support Phone: 408-400-0550