Thanks! Stefan Bedorf wrote: > Hi Alex. > > Please have a look at http://www.otrs.com/en/development/. > > I believe this is what you are looking for :-) -- Best regards, Alex Mihicinac <alexm at arnes.si> ARNES, Jamova 39, SI-1000 Ljubljana, Slovenia T: +386 1 479 88 00, F: +386 1 479 88 01 W: http://www.arnes.si