[dev] remove system messages in history in ticket view

[Samphan Raruenrom]

Below, you can see the "system (email-external)" and
"system (email-notification-ext)" entries in the ticket history.
I found this confusing for the customers. I try to turn them off.
So that the tree show only customer's and agent's messages and not
the system's messages. But I still want to receive the
notification email. I can't find any way to configure this.
So I think I have to modify the source? Any idea?

  Zoom Ticket : 1000172

Age: 6 minutes

Print

Created: 10/15/2007 15:41:52

     |--> customer (webrequest) 10/15/2007 15:41:52
     |-->customer (webrequest) 10/15/2007 15:42:37
         |-->system (email-external) 10/15/2007 15:42:37
         |-->>> system (email-notification-ext) 10/15/2007 15:42:39
------------------------------


  From:

Callcenter OpenOffice.org <2020 at nectec.or.th>


   To:

samphan at osdev.co.th

Subject:

Re: [Ticket 1000172] New State "open"!

*** THIS IS JUST A NOTE ***

  --
_/|\_ Samphan Raruenrom. Open Source Development Co., Ltd.
Tel: +66 38 311816, Fax: +66 38 773128, http://www.osdev.co.th/
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