[dev] BUG: X-Otrs-Articlevalue

[Alex Mihicinac]

Hi,

I've noticed some strange behaviour, this is the story:

- articles are tagged via .procmail (X-OTRS headers)
- when initial (article which generates new ticket) article arrives,
  header tags are read and properly stored into database
- when reply articles become to arrive, header tags are ignored, values
  are not stored into database

Can someone explain that?


Example articles:

- .procmailrc

:0 fhw :
* ^TO(xxx|yyyyy|zzzzz)@domain\.org
| formail -I "X-OTRS-Queue: somequeue" -I "X-OTRS-ArticleKey3: bounce"
-I "X-OTRS-ArticleValue3: new";


- initial article

mysql> select id,ticket_id, a_freekey3, a_freetext3 from article where
id=423171;
+--------+-----------+------------+-------------+
| id     | ticket_id | a_freekey3 | a_freetext3 |
+--------+-----------+------------+-------------+
| 423171 |    176914 | bounce     | new         |
+--------+-----------+------------+-------------+
1 row in set (0.01 sec)


- reply article

mysql> select id,ticket_id, a_freekey3, a_freetext3 from article where
id=423172;
+--------+-----------+------------+-------------+
| id     | ticket_id | a_freekey3 | a_freetext3 |
+--------+-----------+------------+-------------+
| 423172 |    176914 | NULL       | NULL        |
+--------+-----------+------------+-------------+
1 row in set (0.00 sec)


Best regards,

Alex

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