[dev] Notification Question

[Julien CHAMPSEIX]

Hi Developers,

 

I’m coming there because Shawn Beasley said to me to ask there my question
which is : 

 

I wanna try to modify the Agent Notification in order to have an sender per
Queue (because currently we have an sender for all Queue used by
notification) .

 

Which file or files should i take a look if i wanna try to modify it ?

 

 

I’m joining history question from otrs-bounces list:

 

-----Message d'origine-----

 

Hi Julien,

> Hi Shawn,

> 

> OK cool can you just say to me so which file or files should i take a look
if i wanna try to modify it ?

> 

>   

try on the developer list. I am not a programmer :) Good Luck!

 

Shawn

 

-- 

Shawn Beasley

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-----Message d'origine-----

De : otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] De la part de
Julien CHAMPSEIX Envoyé : lundi 10 mars 2008 16:55 À : 'User questions and
discussions about OTRS.org'

Objet : RE: [otrs] Notification Question Importance : Haute

 

Yes but the problem is the following:

 

I'm notified when I have a new ticket in a queue but it's always using the
default address system. I would be notified by different address following
the Queue.

 

For example:

 

I have 3 queue:

 

File Hard::1

File Hard::2

File Hard::3

 

I would for each Ticket created in File Hard::1, each notification will be
send with the sender  <mailto:toto at toto.com> toto at toto.com I would for each
Ticket created in File Hard::2, each notification will be send with the
sender  <mailto:titi at toto.com> titi at toto.com I would for each Ticket created
in File Hard::3, each notification will be send with the sender
<mailto:tatit at toto.com> tatit at toto.com 

 

 

What I can settings up it in Filter ? in Queue ?

 

 

Many thx for all  help! 

 

Regards,

Julian. 

 

-----Message d'origine-----

De : otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] De la part de
Shawn Beasley

Envoyé : jeudi 6 mars 2008 12:32

À : User questions and discussions about OTRS.org

Objet : Re: [otrs] Notification Question

 

Hi Julien,

> 

> Hi Guys,

> 

>  

> 

> I would know if it’s possible to use different sender for notification 

> for a new ticket by each Queue.

> 

>  

> 

> For example:

> 

>  

> 

> For an queue called “prod” I would use sender  <mailto:toto at toto.com>
toto at toto.com 

> < <mailto:toto at toto.com> mailto:toto at toto.com> for notification for a new
ticket.

> 

>  

> 

> For an queue called “prod2” I would use sender  <mailto:toto2 at toto.com>
toto2 at toto.com 

> < <mailto:toto2 at toto.com> mailto:toto2 at toto.com> for notification for a
new ticket.

> 

>  

> 

Each queue can use an individual system address for identification purposes!

> 

> Thx for all help!

> 

>  

> 

> Regards,

> 

> Julian.

> 

 

 

 

Thx for your answer.

 

Best Regards,

Julien. 

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