[dev] Mapping an agent's username to their IP in logs

Alexandros Kosiaris akosiaris at gmail.com
Thu Jan 9 10:44:20 UTC 2020


Hello,

I 've recently met a problem that I fail to find how to solve. I am
administering an OTRS installation and I am trying to correlate a
ticket access I have in my apache logs to an agent username. Any
pointers on how to do that?


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