[otrs-i18n] Email subject encoding problem on Russian utf-8 OTRS 2.0.3 system

[Boris Bliznioukov]

Here is the patch to fix it.

BTW can somebody commit it to the CVS.


diff -u -r otrss/Kernel/System/Email.pm otrs/Kernel/System/Email.pm
--- otrss/Kernel/System/Email.pm        Wed Jan 19 22:06:25 2005
+++ otrs/Kernel/System/Email.pm Sat Aug 27 21:15:12 2005
@@ -224,7 +224,7 @@
      # do some encode
      foreach (qw(From To Cc Bcc Subject)) {
          if ($Header{$_} && $Param{Charset}) {
-            $Header{$_} = encode_mimewords($Header{$_}, Charset =>  
$Param{Charset}) || '';
+            $Header{$_} = encode_mimewords(Encode::encode($Param 
{Charset},$Header{$_}), Charset => $Param{Charset}) ||
'';
          }
      }
      $Header{'X-Mailer'} = $Self->{ConfigObject}->Get('Product')."  
Mail Service (".$Self->{ConfigObject}->Get('Version').")";


On 29 Nov 2005, at 07:35, Constantin V. Boulatnikoff wrote:

> This is repost of message posted to otrs at otrs.org some days ago.
>
> hi ppl,
>
> I've benn setup OTRS 2.0.3 and configured using Russian language with
> utf-8 charset on FreeBSD 6.0-RELEASE box. Everything works fine except
> system-generated emails using Russian language.
>
> The body of message encoded in utf-8 and have apropriate headers:
>
> Content-Type: text/plain; charset="utf-8"
> Content-Disposition: inline
> Content-Transfer-Encoding: base64
> MIME-Version: 1.0
>
> so message body have been dispalyed correctly in all e-mail clients  
> and
> webmail frontents I've been tested.
>
> But message subject encoded in utf-8 and has no correct MIME enclosing
> like =?utf-8?[encoded subject text]==?= so email client uses it's
> default character set (usually koi8-r or windows-1251) to display
> subject line and subject line dispayed incorrectly.
>
> can I force OTRS to encode in MIME subject line in all generated  
> messages?
>
> I'm using Sendmail method for sending emails and can't switch to SMTP
> method, because this causes "wide character..." error in Cmd.pm. My
> FreeBSD box uses SENDMAIL-8.13.4.
>
> bye ppl..
>
> _______________________________________________
> OTRS mailing list: i18n Archiv: http://lists.otrs.org/cgi-bin/ 
> listinfo/i18n
>
>
>