[otrs-i18n] Notification email

[Emily Flynn]

Hi there,

 

I'm having a problem with our system (2.1.7) in that when a new ticket gets
issued by a customer, I don't receive a notification email.  I have the
boxed ticked in the user management console that should make me receive a
mail, but I don't.  I receive mails if a ticket is altered, and also an
admin notification mail will reach me no problem.  It's only when a new
ticket gets issued that I'm not receiving mail, and that's the most
important mail of all!

 

Any suggestions would be great, thanks.

 

-Emily

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