[otrs-i18n] Notification email

[Emily Flynn]

Okay Christian, I'll do that.  It's a real shame though because we really
need to implement this system ASAP.

Thanks!

Kind Regards,
 
Emily Flynn
IT Assistant
 
Allied Pension Trustees
Tel: +353 1 206 3010
Fax: +353 1 206 3017
www.alliedpensions.com
 

-----Original Message-----
From: i18n-bounces at otrs.org [mailto:i18n-bounces at otrs.org] On Behalf Of
Christian Schoepplein
Sent: 24 May 2007 14:26
To: Internationalization mailing list of OTRS.org
Subject: Re: [otrs-i18n] Notification email

Hi Emily,

On Do, Mai 24, 2007 at 10:42:35 +0100, Emily Flynn wrote:
>I?m having a problem with our system (2.1.7) in that when a new ticket gets
>issued by a customer, I don?t receive a notification email.  I have the
boxed
>ticked in the user management console that should make me receive a mail,
but I
>don?t.  I receive mails if a ticket is altered, and also an admin
notification
>mail will reach me no problem.  It?s only when a new ticket gets issued
that
>I?m not receiving mail, and that?s the most important mail of all!

I've heard of that problem before but we were not able to reproduce it. 
On our test systems allways a message was sent out if a customer has 
created a new ticket via the customer panel.

However, please open a bug report on this issue on

   http://bugs.otrs.org

>-Emily


-- Christian

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