[itsm-announce] OTRS::ITSM 1.2.0 beta2 (Whitehaven Beach) is released!

[Hauke Böttcher]

Dear Community Members,

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

We are proud to announce OTRS::ITSM 1.2.0 beta2(Whitehaven Beach)
today. This is a beta release of OTRS::ITSM 1.2. which is not
recommended to use for productive operation. Beta releases are 
published for test purposes only.

OTRS::ITSM is the first ITIL compliant IT service management
solution on open-source basis. It is built on the solid 
fundament of 55,000 OTRS productive installations in 26 languages.

OTRS::ITSM 1.2.0 beta2 requires the installation of the brand new
OTRS version 2.3. All functionalities known from OTRS continue 
to be available with OTRS::ITSM 1.2.0 beta2.

Enhancement:
============

* Modularization: From now on the additional ITSM packages,
  covering single ITIL disciplines like incident mgmt./problem
  mgmt.; configuration mgmt. etc., can be installed independently
  from each other. To you as a user that means that you neither
  have to install the packages in a certain installation order
  nor that you have to install them all to use OTRS::ITSM.
* Installation: The code installing parts have been separated from
  the SOPM files to ensure better maintenance and higher 
  flexibility.

Fixed bugs:
============

* Bug #3083 - Config Item classes have been hardcoded in the 
              installer file.
              [ http://bugs.otrs.org/show_bug.cgi?id=3083 ]

* Bug #3084 - Uninstallation does not deactivate itsm-service 
              group.
              [ http://bugs.otrs.org/show_bug.cgi?id=3084 ]

* Bug #3085 - Uninstallation does not deactivate itsm-configitem
              group.
              [ http://bugs.otrs.org/show_bug.cgi?id=3085 ]

* Bug #3086 - Uninstallation does not deactivate installed ticket
              types and states.
              [ http://bugs.otrs.org/show_bug.cgi?id=3086 ]

Known Issues:
============

* Bug #3060 - Upgrade from OTRS::ITSM 1.0/1.1 to OTRS::ITSM 1.2 
              could not be processed automatically.
              [ http://bugs.otrs.org/show_bug.cgi?id=3060 ]

* Bug #3061 - The SLA zoom mask doesn't show the allocated 
              services.
              [ http://bugs.otrs.org/show_bug.cgi?id=3061 ]

* Documentation hasn't been updated right now.

Download:
=========

* http://otrs.org/download/ 
* http://www.otrs.com/en/download/software/
* ftp://ftp.otrs.org/pub/otrs/itsm/packages12  (Germany/Hamburg)

A complete list of all download mirrors (ftp/http/rsync) is available
at http://otrs.org/download/

MD5 message digest (128-bit) checksums:
=======================================

9a7af921d0b177af8461726da18d5e90
ftp://ftp.otrs.org/pub/otrs/itsm/packages12/GeneralCatalog-1.1.92.opm
6f63a48761bc917bf9d4a7651c19c991
ftp://ftp.otrs.org/pub/otrs/itsm/packages12/ITSMConfigurationManagemen
t-1.1.92.opm
504201e8e91886c84e6bbdde122c05bb
ftp://ftp.otrs.org/pub/otrs/itsm/packages12/ITSMCore-1.1.92.opm
c48218d00c5305c6f1c9cfb8206b738a
ftp://ftp.otrs.org/pub/otrs/itsm/packages12/ITSMIncidentProblemManagem
ent-1.1.92.opm
7bf8942c4b232f43b52746816d41eff1
ftp://ftp.otrs.org/pub/otrs/itsm/packages12/ITSMServiceLevelManagement
-1.1.92.opm
72a1dc0dea0a58d3798b28a4e4e4f0d5
ftp://ftp.otrs.org/pub/otrs/itsm/packages12/ImportExport-1.1.92.opm

Installation:
=============

A short installation guide is provided with the following file:
ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.2.ITSM

The installation guide for the previous release OTRS::ITSM 1.1 
can be found here:
ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.1.ITSM

Bug Reporting:
==============
Although OTRS::ITSM 1.2.0 beta2 has been tested before, we appreciate
your contributions and bug reports. You, the OTRS Community, has
always been an invaluable source of helpful suggestions, fair 
comments and well skilled testers to us.

Therefore a great "THX!" goes out to you!

* http://bugs.otrs.org/ 

((enjoy))

--

Hauke Jan Böttcher
Director Sales & Marketing

 
((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg
    Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18
      http://www.otrs.com/ :: Communication with success!
 

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