[itsm-announce] [announce] OTRS::ITSM 1.2.1 (Whitehaven Beach) is released!

Mon Aug 18 12:46:03 GMT 2008

Dear Community Members,

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

We are proud to announce OTRS::ITSM 1.2.1(Whitehaven Beach) today.

OTRS::ITSM is the first ITIL compliant IT service management solution on
open-source basis. It is built on the solid fundament of 55,000 OTRS
productive installations in 26 languages.

OTRS::ITSM 1.2.1 requires the installation of the brand new OTRS version
2.3. All functionalities known from OTRS continue to be available with
OTRS::ITSM 1.2.1.

Enhancement:

============

* Modularization: From now on the additional ITSM packages,

  covering single ITIL disciplines like incident mgmt./problem

  mgmt.; configuration mgmt. etc., can be installed independently

  from each other. To you as a user that means that you neither

  have to install the packages in a certain installation order

  nor that you have to install them all to use OTRS::ITSM.

* Installation: The code installing parts have been separated from

  the SOPM files to ensure better maintenance and higher

  flexibility.

* Reduced reloads: ITSM functionalities (e. g. priority calcula-

  tion based on a tickets impact) have been reimplemented in

  AJAX technology to reduce necessary reloads. That leads to an

  increased speed using OTRS::ITSM.

* Joint Link-Object mechanism: OTRS::ITSM 1.1 and lower releases

  were designed based on an own extended Object-Link mechanism.

  As a consequence, the Object-Link functionality of OTRS couldn't

  be used in OTRS::ITSM. A joint Object-Link mechanism has now

  been implemented, which covers all the features from both former

  Link object mechanisms.

* Improved speed: the improvement to faster access the Configura-

  tion Items (CI) database has been achieved by switching database

  access technology to SQL bind parameters.

* Locations: Locations are no longer a separate menu item. They

  are now integrated into the Configuration Items, which will

  bring a sustainable gain in flexibility.

* Added functionality to assign an SLA to more than one service.

* Added an SLA overview mask.

Download:

=========

*  <http://otrs.org/download/> http://otrs.org/download/

*  <http://www.otrs.com/en/download/software/>
http://www.otrs.com/en/download/software/

*  <ftp://ftp.otrs.org/pub/otrs/itsm/packages12>
ftp://ftp.otrs.org/pub/otrs/itsm/packages12  (Germany/Hamburg)

A complete list of all download mirrors (ftp/http/rsync) is available at
<http://otrs.org/download/> http://otrs.org/download/

MD5 message digest (128-bit) checksums:

=======================================

2d4f439b9277c76affe66bc40190b1f7

ftp://ftp.otrs.org/pub/otrs/itsm/packages12/GeneralCatalog-1.2.1.opm 

6e187b1075213406ab623b192dbc400b

ftp://ftp.otrs.org/pub/otrs/itsm/packages12/ITSMConfigurationManagement-1.2.
1.opm 

c1334fd7fc4d1355f89de51e5b8341fe

ftp://ftp.otrs.org/pub/otrs/itsm/packages12/ITSMCore-1.2.1.opm 

19ecd43ed177f75049eb8eef691384d8

ftp://ftp.otrs.org/pub/otrs/itsm/packages12/ITSMIncidentProblemManagement-1.
2.1.opm 

03edeabad5b01c31bc9d2f2f3fdb6f73

ftp://ftp.otrs.org/pub/otrs/itsm/packages12/ITSMServiceLevelManagement-1.2.1
.opm 

2e97fb688e53f4cfa0b020324a39744b

ftp://ftp.otrs.org/pub/otrs/itsm/packages12/ITSMUpgradeTo12-1.2.1.opm 

d9b83faf07c1e4668fb1f0d867cd2387

ftp://ftp.otrs.org/pub/otrs/itsm/packages12/ImportExport-1.2.1.opm 

Installation:

=============

A short installation guide is provided with the following file:

 <ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.2.ITSM>
ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.2.ITSM

The installation guide for the previous release OTRS::ITSM 1.1 can be found
here:

 <ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.1.ITSM>
ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.1.ITSM

Bug Reporting:

==============

Although OTRS::ITSM 1.2.1 has been tested before, we appreciate your
contributions and bug reports. You, the OTRS Community, has always been an
invaluable source of helpful suggestions, fair comments and well skilled
testers to us.

Therefore a great "THX!" goes out to you!

* http://bugs.otrs.org/ 

((enjoy))

--

Hauke Jan Böttcher

Director Sales & Marketing

((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg

    Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18

       <http://www.otrs.com/> http://www.otrs.com/ :: Communication with
success!

Geschäftssitz: Bad Homburg

Amtsgericht Bad Homburg, HRB 10751

Steuernummer: 003 240 97505

Aufsichtsratsvorsitzender: Burchard Steinbild

Vorstandsvorsitzender: André Mindermann

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