[itsm-announce] Release Note OTRS::ITSM 1.0.8 (Whitehaven Beach)

[Hauke Böttcher]

Dear Community Members,

+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

We are proud to announce that the stable release of OTRS::ITSM
1.0.8 (Whitehaven Beach) has been released today.

OTRS::ITSM is the first ITIL compliant IT service management
solution on open-source basis. It is built on the solid 
fundament of 55,000 OTRS productive installations in 26 languages.

OTRS::ITSM 1.0.8 requires the installation of OTRS 2.2.8 which
which will be released simultaneously. All functionalities known
from OTRS continue to be available and the functionalities
representing ITIL processes can be installed as additional
packages.

Minor Bugfixes:
===============

* Bug #2951 - Adding a note to a ticket cleared the impact value.
              [ http://bugs.otrs.org/show_bug.cgi?id=2951 ]

* Bug #3147 - Services and Sub-Services were shown on the same 
              level in the AgentITSMService mask.
              [ http://bugs.otrs.org/show_bug.cgi?id=3147 ]

Download:
=========

* ftp://ftp.otrs.org/pub/otrs/itsm/packages10 
* http://www.otrs.com/en/download/software/

A complete list of all download mirrors (ftp/http/rsync) is available
at http://otrs.org/download/

MD5 message digest (128-bit) checksums:
=======================================

21123088615e2626bf5df5d2eb27ed37
ftp://ftp.otrs.org/pub/otrs/itsm/packages10/GeneralCatalog-1.0.8.opm
bd13911ac50aabb97b27c948db178b95
ftp://ftp.otrs.org/pub/otrs/itsm/packages10/ITSMConfigItem-1.0.8.opm
4c73182c0399d5864a2f92659e5feac1
ftp://ftp.otrs.org/pub/otrs/itsm/packages10/ITSMCore-1.0.8.opm
982a354cfdbee5e136beff3238f31d90
ftp://ftp.otrs.org/pub/otrs/itsm/packages10/ITSMLocation-1.0.8.opm
b62a8e7a3bbe6596fe5acfd3c87b1d39
ftp://ftp.otrs.org/pub/otrs/itsm/packages10/ITSMService-1.0.8.opm
48f73439b9897986e285782d4c248b91
ftp://ftp.otrs.org/pub/otrs/itsm/packages10/ITSMTicket-1.0.8.opm
2beaf6ac595562a2d62100861f58c656
ftp://ftp.otrs.org/pub/otrs/itsm/packages10/LinkObject2-1.0.8.opm

Important for Upgrading:
========================
A short installation guide is provided with the following file:
ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL-1.0.ITSM

Feedback & Bug Reporting:
==========================
Although OTRS::ITSM 1.0.8 has been tested before, we appreciate
your contributions. As always, you’re encouraged to tell 
us what you think, using this feedback e-Mail: [enjoy at otrs.com] 
or by filing a bug in Bugzilla [http://bugs.otrs.org].

((enjoy))

--

Hauke Jan Böttcher
Director Sales & Marketing

 
((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg
    Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18
      http://www.otrs.com/ :: Communication with success!
 

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