[itsm-announce] Release Note: OTRS::ITSM 2.0.3 - ITIL V3 compatible IT Service Management (ITSM)

[Hauke Böttcher]

Dear Community members,

++++ ITIL V3 compatible IT Service Management solution OTRS::ITSM ++++


Release:              OTRS::ITSM 2.0.3
Required framework:   OTRS 2.4 (recommended: 2.4.7)
Status:               stable
Code Name:            Whitehaven Beach, Australia

Today we announce a stable release of OTRS:: ITSM 2.0 the leading
open source ITIL V3-compatible IT Service Management (ITSM) solution.


BUG FIXES:
==========


* Bug# 5320 - AJAX can't find person with Umlaut in CAB.
              [ http://bugs.otrs.org/show_bug.cgi?id=5320 ]

* Bug# 5277 - Change Builder can't be changed when a change-
              template is used.
              [ http://bugs.otrs.org/show_bug.cgi?id=5277 ]

* Bug# 5306 - Edit CAB crashes when a customer users (db) customer
              number is changed.
              [ http://bugs.otrs.org/show_bug.cgi?id=5306 ]

* Bug# 5309 - Column separator not set after upgrade from
              OTRS ITSM 2.0.1.
              [ http://bugs.otrs.org/show_bug.cgi?id=5309 ]

* Bug# 5291 - Printing Config Items as PDF causes problems when more
              than one space is contained in description.
              [ http://bugs.otrs.org/show_bug.cgi?id=5291 ]

* Bug# 5375 - Actual Start Time and Actual End Time are not auto-
              matically set if the work order state is set to
              'canceled'.
              [ http://bugs.otrs.org/show_bug.cgi?id=5375 ]

* Bug# 5208 - Missing notifications for "ActionExecute" event.
              [ http://bugs.otrs.org/show_bug.cgi?id=5208 ]

* Bug# 5380 - RfC Ticket type is restricted by default to hard-
              coded change-* groups.
              [ http://bugs.otrs.org/show_bug.cgi?id=5380 ]

* Bug# 5403 - Display issue when adding involved persons to a 
              change.
              [ http://bugs.otrs.org/show_bug.cgi?id=5403 ]

* Bug# 5407 - Using MS SQL Server 2005 MIN() / MAX() values on
              datetime fields contain milliseconds.
              [ http://bugs.otrs.org/show_bug.cgi?id=5407 ]

* Bug# 5482 - No change state translation in linked changes 
              view.
              [ http://bugs.otrs.org/show_bug.cgi?id=5482 ]


MD5 CHECKSUMS:
==============

86cd8a8a94661648e818d6117aa96468
http://ftp.otrs.org/pub/otrs/itsm/packages20/GeneralCatalog-2.0.3.opm
87af6cedad56f9f1d6e7d9b03202e0f1
http://ftp.otrs.org/pub/otrs/itsm/packages20/ITSMChangeManagement-2.0.3.opm
57a03a00f6b34444f4a3a431e42c759e
http://ftp.otrs.org/pub/otrs/itsm/packages20/ITSMConfigurationManagement-2.0.3.opm
99cf1362926f4e3e653078ac9554a496
http://ftp.otrs.org/pub/otrs/itsm/packages20/ITSMCore-2.0.3.opm
b8c92b1e7c65014b063b2cdde8a04e59
http://ftp.otrs.org/pub/otrs/itsm/packages20/ITSMIncidentProblemManagement-2.0.3.opm
beefe3e115b060a5a2512cd15cabdc79
http://ftp.otrs.org/pub/otrs/itsm/packages20/ITSMServiceLevelManagement-2.0.3.opm
4d8a992654ccbeccc0095fd06d906105
http://ftp.otrs.org/pub/otrs/itsm/packages20/ImportExport-2.0.3.opm
bc89a0780789dabe5f7707d2089dbfb6
http://ftp.otrs.org/pub/otrs/itsm/bundle20/ITSM-2.0.3.opm


DOWNLOAD:
=========

* http://otrs.org/download/
* http://www.otrs.com/en/download/software/
* http://ftp.otrs.org/pub/otrs/itsm/packages20/

A complete list of all download mirrors (ftp/http/rsync) is
Available at http://otrs.org/download/

INSTALLATION:
============

* http://ftp.otrs.org/pub/otrs/itsm/INSTALL-2.0.ITSM


YOUR CONTRIBUTION:
===================

* We kindly ask for your assistance to update the translation 
  files! The current status can be found here: 
  http://users.otrs.com/~me/i18n/


FEEDBACK & BUG REPORTING: 
========================= 
Although OTRS::ITSM 2.0.3 has been tested before, we appreciate
your contributions. As always, you’re encouraged to tell 
us what you think, using this feedback e-Mail: [enjoy at otrs.com] 
or by filing a bug in Bugzilla [ http://bugs.otrs.org ].

--

((enjoy))

Hauke Jan Böttcher
Director Sales & Marketing

OTRS AG
Norsk-Data-Straße 1
61352 Bad Homburg
Germany

T: +49 (0) 6172 681988 0
F: +49 (0) 9421 56818 18
I:  http://www.otrs.com/

Business Location: Bad Homburg
Country Court: Bad Homburg, HRB 10751
VAT ID: DE256610065
Chairman: Burchard Steinbild
Managing Board: André Mindermann (CEO)
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