AW: [itsm] Deleting a config item

Manuel Hecht manuel.hecht at
Fri Jun 1 13:12:52 GMT 2007


If you set the state "retired", the config item is not shown in all lists.

But a bug in OTRS::ITSM 1.0 beta4 and before blocks this feature! Sorry.
We fixed it in OTRS::ITSM 1.0 RC1 release.

  Mit freundlichen Grüßen
  Manuel Hecht
((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
  Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 :: Communication with success!

-----Ursprüngliche Nachricht-----
Von: itsm-bounces at [mailto:itsm-bounces at] Im Auftrag von
Wouter Peschier - Hostnet Internet
Gesendet: Freitag, 1. Juni 2007 11:43
An: itsm at
Betreff: [itsm] Deleting a config item

Hello list,

I'm looking for a way to delete a config item. Maybe it's the lack of 
sleep but I can't find a way to do that :-P I was thinking that there 
should be a way to put it on invalid so that you can't connect it to any 
new tickets anymore but that it will still show up in old tickets that 
it was connected to.

Is there a way to do this?
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