[itsm] Linking tickets to services

David Stebbings david.stebbings at ipt-ltd.co.uk
Mon Jun 4 10:34:28 GMT 2007


Thanks.  This isn't a priority item so I think I'll wait until RC1 before exploring further

David 

> -----Original Message-----
> From: Manuel Hecht [mailto:manuel.hecht at otrs.com] 
> Sent: 04 June 2007 10:20
> To: 'OTRS::ITSM User questions and discussions'
> Subject: AW: [itsm] Linking tickets to services
> 
> Hi David
> 
> If you create a new ticket, you can select the affected 
> service and the sla.
> 
> You can link a service and a config item by using the link 
> mechanism. But a
> bug (Bug# 1935) in OTRS::ITSM 1.0 beta4 blocks this feature. 
> We will solve
> this problem up to OTRS::ITSM 1.0 RC1.
> 
>  
>   Mit freundlichen Grüßen
>   Manuel Hecht
>  
> ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing
>   Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18
>     http://www.otrs.com/ :: Communication with success!
>  
>  
> 
> -----Ursprüngliche Nachricht-----
> Von: itsm-bounces at otrs.org [mailto:itsm-bounces at otrs.org] Im 
> Auftrag von
> David Stebbings
> Gesendet: Montag, 4. Juni 2007 10:08
> An: itsm at otrs.org
> Betreff: [itsm] Linking tickets to services
> 
> Is it possible to link tickets and configuration items to services in
> order to define the infrastructure used to run certain services?
> 
> Thanks, David
> 
> 
> 
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