[itsm] Re: [otrs] not able to select Service or SLA for a ticket

Fernando Del Toro Garcia deltoro_fer at gva.es
Fri Nov 16 13:11:00 GMT 2007


Hello,

I had the same problem, until I defined Services as active in [ Customer Users <-> Services ] in admin options. 

Otrs 2.2.2 + Itsm 1.0.1


Regards

Fernando del Toro 




-----Mensaje original-----
De: itsm-bounces at otrs.org [mailto:itsm-bounces at otrs.org] En nombre de itsm-request at otrs.org
Enviado el: viernes, 16 de noviembre de 2007 13:00
Para: itsm at otrs.org
Asunto: itsm Digest, Vol 7, Issue 4

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Today's Topics:

   1.  Re: [otrs] not able to select Service or SLA for a ticket
      (Andrey Feldman)


----------------------------------------------------------------------

Message: 1
Date: Fri, 16 Nov 2007 13:19:56 +0300
From: Andrey Feldman <afeldman at alt-lan.ru>
Subject: [itsm] Re: [otrs] not able to select Service or SLA for a
	ticket
To: "OTRS:"@osser.otrs.com:ITSM User questions and discussions
	<itsm at otrs.org>
Message-ID: <473D6ECC.9030005 at alt-lan.ru>
Content-Type: text/plain; charset=windows-1251; format=flowed

Got the same problem, cant chose SLA and Service in ticket. The fields 
are empty.
All configured correctly(SLA-s associated with services and so on..).
OTRS+Itsm latest stable version.

P.S. Otrs was update from 2.1.7, so, all config files was not changed.
Thx!

-- 
Best regards ,
Andrey Feldman

ramms at aeiou.pt:
> I successfully selected that, what is your problem?
>
> Don't forget to associate services and SLA, in admin options!
>
>
> Citando "BALAN, Daniel" <dbalan at bitdefender.com>:
>
>   
>> Any help?
>> Otrs 2.2.2 + Itsm 1.0.2
>>
>> Daniel
>>
>> _______________________________________________
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>> Support or consulting for your OTRS system?
>> => http://www.otrs.com/
>>
>>     
>
> _________________________________________________________
> Já conhece o novo AEIOU ?
> http://www.aeiou.pt
>
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> Support or consulting for your OTRS system?
> => http://www.otrs.com/
>   

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