[itsm] Re: [otrs] not able to select Service or SLA for a ticket

Christian Schoepplein christian.schoepplein at otrs.com
Fri Nov 16 14:16:37 GMT 2007


Hi,

On Fr, Nov 16, 2007 at 01:11:00 +0100, Fernando Del Toro Garcia wrote:
>I had the same problem, until I defined Services as active in [ 
>Customer Users <-> Services ] in admin options. 

Exactly thats the trick :). One or more services have to be linked to a 
customer user to be selectable during ticket creation.


Kind regards,

  Christian


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