[itsm] Re: [otrs] not able to select Service or SLA for a ticket

Andrey Feldman afeldman at alt-lan.ru
Fri Nov 16 16:22:39 GMT 2007


Thanks guys, will try to link it.

-- 
Best regards ,
Andrey Feldman



Christian Schoepplein :
> Hi,
>
> On Fr, Nov 16, 2007 at 01:11:00 +0100, Fernando Del Toro Garcia wrote:
>   
>> I had the same problem, until I defined Services as active in [ 
>> Customer Users <-> Services ] in admin options. 
>>     
>
> Exactly thats the trick :). One or more services have to be linked to a 
> customer user to be selectable during ticket creation.
>
>
> Kind regards,
>
>   Christian
>
>
>   
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