[itsm] Linking services to customers
Paul_Rhein at ept.lu
Thu Nov 29 13:34:10 GMT 2007
Base: otrs 2.2.4. and the itsm 1.0.4 modules. I am preparing a
presentation of the ITSM features in OTRS.
I would like to create tickets in phone view and use the service field to
assign them to a service.
Digging the archives I found an entry where it says, that to do so, I
first need to create the services and link them to customers.
I added 'services' in the GUI, and changes to the
LinkedObject2Services.xml file to have 'customers' as possible partners
and added some 'link types' too.
So far so good but now otrs complains about the missing files
'../LinkedObject2/Customer.pm', so I wondered if need to code all those
files to be able to link customers to services ? Has somebody done this
before ? Do I miss a crucial point ? Is there a howto ?
Any help welcomed.
More information about the itsm